Parature, from Microsoft

89 Followers

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Parature, from Microsoft

Presentations

Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Scenes in Today's Support Organization

How Social Media is Transforming Customer Service and the Customer Experience

How Zappos Built a Billion Dollar Company Through a Customer Focused Culture

How to Improve Customer Retention by Building Emotionally Engaging Customer Experiences

A Multi-Channel Service Environment - Essential to Customer Retention

The Nordstrom Way To Customer Service Excellence

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences

How Southwest Airlines Built a Culture of Customer Loyalty

How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels

How IGN Entertainment Increased Self-Service Rates to Over 90% Using Parature Customer Service Software

Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom

Delivering Customer Service in a Social Media World

How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease Cost

Organizations Should Be Where Their Customers Are- A Multi-Channel Service Approach

Social Engagement Trends in Service

The 6 Best Phrases in Customer Service

The 6 Worst Phrases in Customer Service

6 Simple Tips for Collecting Customer Feedback

7 Best Practices for Delivering Superior Customer Support via Live Chat

5 Companies With Exceptional Customer Loyalty

8 Steps To Get the Ball Rolling on a Customer Service Strategy For Social Media

23 Startling Social Media Statistics

Social Media's Influence on the Hospitality Industry

Unparalleled guidemultichannelcustserv

Bridging the Gap Between Government and Citizens for Support

Connecting with Mobile Costumers

12 Considerations for Connecting with Millennial Customers

6 Steps to Defuse (and Retain) the Upset Customer