![co-designing cultures
[within public organisational systems]
[RSD6] Relating Systems & Design Symposium, 18 of October, 2017 - Oslo, Norway
Manuela Aguirre, The Oslo School of Architecture and Design
Paulina Buvinic, The Oslo School of Architecture and Design
Katalina Papic, Laboratorio de Gobierno, Chile
Janey Roh, InWithForward, Canada](https://image.slidesharecdn.com/aguirreetal2017rsd6-171204102708/85/Aguirre-et-al-2017-rsd6-co-designing-cultures-within-public-organizational-systems-1-320.jpg)
![Trainings, tools, and methods are not enough
…the experiential setup has supported the
exploratory learning and acquisition of design, but
that the focus on tools and methods [does not
lead…] to transformative learning.
Lisa Malmberg (2017, p. 232)
“](https://image.slidesharecdn.com/aguirreetal2017rsd6-171204102708/85/Aguirre-et-al-2017-rsd6-co-designing-cultures-within-public-organizational-systems-3-320.jpg)
More Related Content
Similar to Aguirre et al 2017 rsd6. co designing cultures within public organizational systems (20)
![Best Web Design Agencies in Europe [2025]](https://cdn.slidesharecdn.com/ss_thumbnails/webdesignagenciesineurope-250828070853-e4b3bd03-thumbnail.jpg?width=560&fit=bounds)
Aguirre et al 2017 rsd6. co designing cultures within public organizational systems
- 1. co-designing cultures [within public organisational systems] [RSD6] Relating Systems & Design Symposium, 18 of October, 2017 - Oslo, Norway Manuela Aguirre, The Oslo School of Architecture and Design Paulina Buvinic, The Oslo School of Architecture and Design Katalina Papic, Laboratorio de Gobierno, Chile Janey Roh, InWithForward, Canada
- 2. < Canada (Burnaby, BC) Chile (Santiago & Concepción) Capacity-building programs That seek to develop innovation capacities in the public sector Focus of the study:
- 3. Trainings, tools, and methods are not enough …the experiential setup has supported the exploratory learning and acquisition of design, but that the focus on tools and methods [does not lead…] to transformative learning. Lisa Malmberg (2017, p. 232) “
- 4. …design has the potential to change government culture, but we need to pay less attention to training programs and methods and more into HR practices. Rely less on innovation champions and better support communities of practice. Jesper Christiansen (2016) “ We need customisable learning formats
- 5. How can capacity building programs support a co-designing culture in the public sector? • Learning formats? How can you enable local translation and adaptation? • How to measure outcomes? Do you measure tangible project outputs or intangible practices (e.g. mindset changes)? • How to spread? A train-the-trainer approach? Communities of practice?
- 6. SYSTEMIC DESIGN Co-designing community Includes all those who serve the system, are served by it, and are affected by it. Bela Banathy (1996) PUBLIC ORGS. (serve) CITIZENS (are served) (are affected) (are affected) (are affected) A co-designing community
- 7. SERVICE DESIGN Co-designing as an emerging organisational culture Dominant cultures that don’t value a pluralistic & dynamic cultural environment won’t be able to accept design as an emergent culture. Sabine Junginger & Poul Rind Christensen (2013) A co-designing organisational culture co-designing emergent culture public organisational system dominant culture
- 8. Canada (Burnaby, BC) Chile (Santiago & Concepción) co-designing emergent culture public organisational system dominant culture
- 9. Canada (Burnaby, BC) Chile (Santiago & Concepción) 30 participants involved 1 day/wk. over 6 months 90 participants involved 0.5 day/wk. over 1 year From 3 social service organizations: - PosAbilities - Simon Fraser Society for Community Living - BACI From 12 public organizations: - Metropolitan Health Service - National Register Office - Ministry of Sports - General Treasury of the Republic - Municipality of Providencia - Family Medical Attention Service in the Municipality of Hualqui - National Forest Corporation (CONAF), - Regional Ministerial Office of Housing and Urbanism (SEREMI), - Medical Legal Services in Bio Bio - Talca Hospital - Public Prawn Broker.
- 10. A co-designing organisational culture Structures Physical & social Experiences Practices, routines, patterns of behaviour Values Mindset, beliefs & assumptions Co-designing structures Authorising environment, institutional legitimacy, time & space to learn, structuring conditions. Co-designing experiences Co-creating, learning by making/testing, reflecting upon action grounded on values Co-designing values Includes all those who affect and are affected by design Model of organisational culture adapted from Edgar H. Schein (1984, 2010)
- 11. co-designing emergent culture public organisational system dominant culture V S V E S E
- 12. co-designing emergent culture public organisational system dominant culture V S V E S E disconnect/tension
- 13. co-designing emergent culture public organisational system dominant culture V S V E S E enabler
- 14. I felt they wanted to turn people into designers. I don’t like working with large pieces of paper, cutting stuff… that’s just not me. participant Fifth Space “ !
- 15. !
- 16. Sometimes it’s not clear if we’re designing a workshop for teams to push forward their projects or for teams to develop capacities. I feel those are two different intents. facilitator Experimenta “ V S V E S E
- 17. Fifth Space hasn’t been able to translate to our organization because fellows are on their own - I mean without their teams - can’t engage others that don’t have the same level of understanding. authorizer Fifth Space “ individual vs team V S V E S E
- 18. In mentoring sessions, I can see how practices spread. People appropriate the language, the discourse, the model and make Experimenta (and the Lab) as part of their lives. facilitator Experimenta “ V S V E S E
- 19. Before, I needed a perfectly thought-out plan with everything in place before I could pitch it to my boss. Now, I just convince a few colleagues and we just start prototyping with families to see if the idea sticks. participant Fifth Space “ PLAN PROTOTYPE
- 20. co-designing emergent culture public organisational system dominant culture V S V E S E !
- 21. co-designing emergent culture public organisational system dominant culture V S E V E S vertical synergy
- 22. co-designing emergent culture public organisational system dominant culture V S E V E S horizontal synergy
- 23. learn new capacities by doing projects internalise new capacities & measure projects apply & spread new capacities building design capacities within organizations (logic today)
- 24. learn new capacities by doing projects internalise new capacities & measure projects apply & spread new capacities building design capacities within organizations (logic today) V E S horizontal synergies between emergent & dominant cultures vertical synergies within emergent culture diagonal synergies within dominant culture organizations as diverse & coexisting co-designing cultures V S E ho hoV S E
- 25. Manuela Aguirre, The Oslo School of Architecture and Design Paulina Buvinic, The Oslo School of Architecture and Design Katalina Papic, Laboratorio de Gobierno, Chile Janey Ro, InWithForward, Canada Thank you! Takk! Gracias! Questions? Ideas? Provocations?