05_Jelle Baats_Tekst.pptx_AI_Barometer_Release_Event

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FinTech Belgium

Use Case by Jelle Baats of Tekst

Data & Analytics

05_Jelle Baats_Tekst.pptx_AI_Barometer_Release_Event

Millions of emails about loans,
claims, cancellations, pouring
into hundreds of shared inboxes.

+200 unhappy agents
11 minutes per case
750.000 cases per year
+1000
hard coded
rules
35% automated
55% manual
10% MIA

● 95% of cases routed automatically
● 100% spam filtered out
● All ServiceNow fields pre-filled
● Agents focused on solving, not sorting
● 20 FTEs of manual work saved

E-mail
Tickets
Files
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Loan Application
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Loan Application
Corporate Banking
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Loan Application
Corporate Banking
Fraud Case
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Loan Application
Corporate
Banking
Fraud Case
and many more
Unstructured
Data
Enterprise
Processes

E-mail
Tickets
Files
KYC
Loan Application
Corporate
Banking
Fraud Case
and many more
Unstructured
Data
Custom LLM
Enterprise
Processes

Jelle Baats
Account Executive
jelle@tekst.com

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3. 10,837

4. Millions of emails about loans, claims, cancellations, pouring into hundreds of shared inboxes.

5. +200 unhappy agents 11 minutes per case 750.000 cases per year +1000 hard coded rules 35% automated 55% manual 10% MIA

6. ● 95% of cases routed automatically ● 100% spam filtered out ● All ServiceNow fields pre-filled ● Agents focused on solving, not sorting ● 20 FTEs of manual work saved

7. One more thing…

8. E-mail Unstructured Data

9. E-mail Tickets Unstructured Data

10. E-mail Tickets Files Unstructured Data

11. E-mail Tickets Files Unstructured Data Enterprise Processes

12. E-mail Tickets Files KYC Unstructured Data Enterprise Processes

13. E-mail Tickets Files KYC Loan Application Unstructured Data Enterprise Processes

14. E-mail Tickets Files KYC Loan Application Corporate Banking Unstructured Data Enterprise Processes

15. E-mail Tickets Files KYC Loan Application Corporate Banking Fraud Case Unstructured Data Enterprise Processes

16. E-mail Tickets Files KYC Loan Application Corporate Banking Fraud Case and many more Unstructured Data Enterprise Processes

17. E-mail Tickets Files KYC Loan Application Corporate Banking Fraud Case and many more Unstructured Data Custom LLM Enterprise Processes

18. How you think it looks

19. … How it really looks.

20. Jelle Baats Account Executive [email protected]