Healthcare: Improving patient outcomes
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The document discusses the changing landscape of healthcare, emphasizing the increased volume of patient data and the demand for personalized care, which leads to complex workflows and integration challenges. It highlights a seminar hosted by Canon, featuring industry experts discussing best practices in information management to enhance efficiency, patient outcomes, and collaboration among healthcare providers. Additionally, it details the implementation of an electronic document management system at Health Business Services to improve document access and compliance in handling employee records.
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Healthcare: Improving patient outcomes
- 4. PATIENT DATA Healthcare providers face higher volumes of patient data than ever – and more opportunities to use this to improve patient outcomes
- 5. SPEED & RELEVANCE There is demand for more personalised and targeted healthcare provision, creating more complex workflows and compliance issues
- 6. NEW INTEGRATION CHALLENGES Organisations must now engage with a growing range of healthcare and social providers, but it’s not always easy to collaborate with them and integrate the necessary systems and solutions
- 7. INFORMATION AT WORK On 3 July 2014 Canon hosted an event to bring together industry experts and technology leaders to discuss opportunities and share insights around Information Management – including Healthcare
- 8. HEALTHCARE SEMINAR OVERVIEW 1. SPEED & RELEVANCE 2. NEW INTEGRATION CHALLENGES 3. PATIENT DATA
- 9. 1. SPEED & RELEVANCE There is a demand for more personalised and targeted healthcare provision, creating the potential for more complex workflows and compliance issues, but how can we balance this with the need for greater speed and efficiency?
- 10. 2. NEW INTEGRATION CHALLENGES There is a growing range of healthcare and social providers that organisations must engage with. How easy is it to integrate with these stakeholders and collaborate effectively – and where can we improve?
- 11. 3. PATIENT DATA Healthcare providers face higher volumes of patient data than ever – and more opportunities to apply this to improve patient outcomes. What are the latest best practices around capturing, managing and sharing relevant information in this context?
- 12. THE SPEAKERS INCLUDED: Adam Poole Marketing Business Strategy Director Canon Europe Adam leads the European Customer & Channel Marketing Strategy and its local implementation for Canon UK & Ireland Silvia Piai Senior Research Analyst IDC Insights Silvia analyses and anticipates key trends and forecasts related to IT strategies and spending in national healthcare and government organisations across Western Europe Brian O’Connor Business Manager Health Business Services Brian has been working within health services since 1995, including disabilities services, finance, systems development and human resources
- 13. THEY TALKED ABOUT SMARTER WAYS OF WORKING – THE VALUE OF INFORMATION MANAGEMENT IN HEALTHCARE
- 14. • INCREASED EFFICIENCY WITHIN CLERICAL AND CLINICAL WORKFLOWS • DIGITISING PAPER DOCUMENTS • AUTOMATING WORKFLOWS • IMPROVED PATIENT OUTCOMES • EASIER COLLABORATION AND INFORMATION SHARING • USING DEDICATED HEALTHCARE SOLUTIONS
- 15. HELPING YOU TO ADAPT TO THE CHANGING LANDSCAPE…
- 16. THE POTENTIAL BENEFITS OF HEALTHCARE PROCESS AUTOMATION • Improved patient care and service-quality delivery • Increased patient centricity • Reduced operating cost and wastage • Assurance of patient confidentiality • Compliance with industry regulations and standards • Improved patient experience
- 17. THE POTENTIAL BENEFITS OF PATIENT COMMUNICATIONS MANAGEMENT • Consistent patient experience across multiple channels • True personalisation for your communications • Complete audit trail of the entire communications process • Reduced cost of postage and postal delivery processing • Secure archiving fast retrieval of communication records
- 18. THE POTENTIAL BENEFITS OF ADMISSION PROCESS AUTOMATION • Make an exceptional first impression • Avoid duplication of records • Provide quick feedback to applicants • Streamline labour-intensive admission processes • Gain full visibility over applications • Quickly act on incomplete records • Safeguard sensitive records Deliver Exceptional Customer Experience Gain Competitive Advantage Meet Regulatory Compliance
- 19. HBS CASE STUDY Implementation of Electronic Document Management System in Health Business Services (HBS) HBS provides high-quality business services to the Irish health system, which include recruitment, superannuation, payroll and industrial relations It serves approximately 140k employees spread across all regions and locations
- 20. THE CHALLENGE Low level of document access across functions/services High level of complexity in documentation transfers between services/functions – potential for delays and document loss High risk of document loss – damage, low levels of security, paper-based Multiple locations maintaining personnel records – high level of duplication
- 21. Compliance with rules of employee schemes difficult due to availability of employee documentation Access to historic documentation due to superannuation requirements (documents 20 to 40 years old) Service level agreements – compliance and governance requirements THE CHALLENGE
- 22. THE CHANGE • Employee documentation being categorised and security levels applied • System user groups and security profiles implemented • Workflow implemented to enable document transfer between functions and tracking / analysis of processes (77 workflows currently in place)
- 23. THE CHANGE • Organisational structure security profile in place • Self-service facility projects commenced • Service level agreement being adhered to due to improved response times • Reduction in time lost due to employee document retrieval
- 24. MORE INFORMATION If you are an existing Canon customer, please contact your account manager to find out how better Information Management can transform your business Or contact us on: [email protected] canon-europe.com/For_Work