14 sue chapple legal
- 1. Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved1 Identifying & Managing B2B Risk Sue Chapple – EDF Energy
- 2. Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved2 Introduction • Who am I? • What do I do? • Why am I here?
- 3. Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved3 EDF Energy – I&C Revenue Management • EDF Energy – UK’s largest producer of low carbon electricity • National customer base • Unique product – taken before payment • Diverse range of customers • Credit Management - over 200,000 sites - Revenue £4b
- 4. 4 Customer Base • Nationals - Low % of customer base - Lower risk - higher impact - Includes high volume single site customers - Standard payment terms - Single points of contact • Partnership - Fair % of customer base - Low risk - high impact - Includes Public & Private sector - Extended payment terms - Can be multiple points of contact • Mid Market - High% of customer base - Higher risk – lower impact - Includes smaller & individual businesses - Standard payment terms - Multiple points of contact
- 5. 5 Identifying Risk Teamwork Customer Contact Credit Scoring News Reporting Commodities 5 Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved
- 6. 6 Protection Payment Arrangements DCAs / Legal Bill Frequency Diversification Security Mitigants Disconnection Non Contract Rates Credit Policy 6 Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved
- 7. 7 Additional Challenges 7 Identifying & Managing Risk © October 2015 EDF Energy plc. All rights Reserved • Future fit • Pleasing customers • Managing change reflecting the market place systems fit for purpose Keep costs down build & maintain trust structure embedding new systems & processes efficiency