The document discusses three key principles of clinical laboratory quality: quality, quality control, and total quality management. It describes the importance of quality control procedures to monitor performance across the total testing process, including pre-analytical and post-analytical phases. The document also outlines the different steps in laboratory testing and potential sources of errors at each step, from test ordering to specimen acquisition to analytical measurement to reporting and interpretation. It emphasizes the role of quality assurance programs in ensuring technical competence and controlling variables.