2014-10-15 Agility Solution DF Session Slides
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Kristopher Wagner and Gary Yantsos discussed how their organizations leveraged Salesforce to gain efficiencies in regulated industries. They faced challenges with siloed data and manual processes that led to delays and redundancies. By implementing Salesforce across business units including sales, service, and engineering, they achieved greater visibility, accountability, and continuity between functions. This reduced cycle times and improved first-time fix rates. They now have a comprehensive platform to manage regulatory requirements for areas like audits, adverse events, and product launches.
2014-10-15 Agility Solution DF Session Slides
- 1. Agility & Innovation: Accelerating the Business While Maintaining Compliance Dolly Choi HLS Sales Engineer salesforce.com Geoff Rothman Sales Engineer salesforce.com
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation maycontain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward- looking statements we make. All statementsother than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial itemsand any statementsregarding strategies or plans of management for future operations, statementsof belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immaturemarket in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limitedhistory reselling non-salesforce.com products, and utilization and selling to larger enterprise customers.Further information on potential factors that could affect the financial results of salesforce.com, inc.is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documentsand others containing important disclosures are available on the SECFilings section of the Investor Information section of our Website. Any unreleased services or features referenced in thisor other presentations, press releases or public statements are not currently available and may not be delivered on timeor at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 5. Agility and Innovation Solution Accelerating Growth and Time-to-Market Targeted Solutions: • Patient Services • Global R&D Collaboration • Product Launch • Clinical Trial Agility • Compliance Business Needs • Scalable, lower TCO platform • Fast development cycles • Mobile customer and patient engagement, easy UI • Data aggregation, workflow, analytics and reporting
- 6. Kristopher Wagner Vice President, Commercial Operations
- 7. Leveraging Unique Device Identification (UDI)
- 8. About Covidien Leading global healthcare products company that creates innovative medical solutions for better patient outcomes • Medical Devices and Supplies • 38,000 Employees Worldwide • Products sold in over 150 countries • $10.2B annual revenue in 2013 • HQ in Mansfield, MA
- 9. Our Deployment • Single global instance • Roll out began June, 2012 – Active Users: 6,000 Worldwide – All divisions
- 10. • Centralized Database and Identifier for Medical Devices With a goal of… • Improving Patient safety • Improving Supply Chain Efficiency What is Unique Device Identification (UDI)?
- 11. Challenge/Opportunity Regulatory Driver • FDA’s UDI regulation – Every device label to have a barcode, UDI, and FDA registered meta-data – Phased implementation Sept 2014 through Sept 2018 Business Driver • Business opportunity – Trusted data source combined with location data to improve key processes – Removing human error and enabling discovery of greater insights using big data techniques Why Salesforce? • Further mobile enablement of those touching customer • User community will help drive evolution
- 12. USDM Life Sciences • Founded in 1999 • Salesforce Partner – Global medical regulatory compliance – Life Sciences business process support – USDM Cloud Assurance • Life Science Consultancy (exclusive) – Business process consulting – IT Consulting • Covidien compliance partner • Industry-leading UDI Consulting • Bring the LS industry to the Cloud
- 13. Trunk Stock Use Cases • Scrub in Procedure • Consignment Inventory Mgmt • Sample Tracking (Sunshine Act) • Transfer Between Reps UDI Barcode Solution: UDI Connect for Managing Trunk Stock
- 14. Solution: UDI Connect for Managing Trunk Stock
- 15. UDI Connect: Other Use Cases • Improved Product Tracking • Improved Recall Processes • Improved Adverse Event Management • Improved Access to “Big Data” for Analysis • Remove Transcription Errors From Records • Limit Patient Harm by Use of Wrong Product
- 16. Next Steps • Global UDI Data for Class 3 devices becomes publicly available • Integrate UDI Data into Salesforce environment – Service and device field upgrades – Sales and marketing analysis – Integration with post marketing surveillance applications – Inventory and supply chain management • Identify other companies to join us in this effort Visit USDM Life Sciences at booth H7 in Moscone Center South
- 18. Gary Yantsos Senior Director of IT
- 19. Gaining Efficiencies in the Regulated Enterprise
- 20. About Topcon America Corporation Topcon Quick Facts Industry: Opthalmic & Medical Devices Revenue: $80+ Million Size: 130+/40+ Service HQ: Oakland, NJ Website: www.topconmedical.com
- 21. My Philosophies
- 22. • Silos of data • Poor visibility • Lack of continuity between processes • Redundancies • Delays and major inefficiencies The past: manual processes, silos & paper
- 23. Deciding which software is best
- 24. A Comprehensive Framework PLATFORM SALES CLOUD (CRM) SERVICE CLOUD (CALL CENTER) PART 11: • Audit Trail • E-Signatures • WORKFLOW • COMPLAINTS • ADVERSE EVENTS • Warranty • CAPA • AUDITS • NC • CC Engineering Applications (Product Launch) M2M (Machine to Machine) VALIDATION
- 26. The Results +30% • Stronger Accountability • Decreased Cycle Times • Trend Identification • First Time Fix Rates
- 29. Panel Discussion Kristopher Wagner VP, Commercial Operations @KrisW Gary Yantsos Director of IT Jim Murray CTO
- 30. Please Visit Our Amazing Healthcare & Life Sciences Partners in Industries Showcase! Industries Zone Gateway Ballroom •In Moscone South Lower Level • Fullforce Industry Solutions & Demos – Accenture Connected Physician for Pharma – Deloitte MedConnect for Pharma – Deloitte Member Connect for Health Plans – Magnet 360 Member Engage for Health Plans – PwC Patient Digital Care for Providers / Pharma • Meet Healthcare & Life Sciences Experts
- 31. • Connect your fitness data and find out how far your Dreamforce journey will take you! • Register to earn badges at: www.DreamforceMoves.com • Receive prizes throughout the week – those with the most miles will win a GRAND PRIZE! • Visit Accenture in the Industry Success Showcase for a chance to win a FREE Jawbone UP!
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