2016 Michael Wilson Resume

2016 Michael Wilson Resume

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  Michael D. Wilson PROFESSIONALSUMMARY Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications: • PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis • Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster • Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions • Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams • Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner • Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus- building project team interactions • Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities • Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes • Excels in developing and maintaining project plans without being dependent on technical resources for input. TECHNICAL EXPERIENCE Program Manager (Contractor) May 2016 – Present Neteffects/Mastercard O’Fallon, MO • Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account. • Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer. • Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels. Project Manager (employee) June 2011 – May 2016 IBM Columbia, MO
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  Michael D. Wilson Page2 of 4 • Successfully completed over 200 multimillion dollar projects ranging from $5K to $30M through Request for Service (RFS), Labor Only Work Order (LOWO) and Time & Material (T&M) from inception through delivery on a global scale including the US, Canada and Mexico as well as South American countries like Brazil, Columbia and Argentina, the Middle East, Europe and Africa • Apply communication strategies to engage C-level stakeholders in order to understand business objectives and define strategies. Supports project concept & feasibility through Customer Service Proposals (CSP) and Request for Service (RFS). Assists in developing Technical Solution Documentation (TSD) before project implementation • Provide direction and input to a developing Project Management Office (PMO) to maximize project operations, including project processes, resourcing, roadmaps, and addressing global urgencies. • Utilize MS Project extensively to track complex projects and baselines. Create weekly presentational dashboards for project executives. Commonly track performance with earned value and resource expenses through Internet Labor Claiming (ILC) • Reconcile and consolidate all project billing templates from ILC and any hardware/software costs with uplift charges into one workbook with a top sheet detailing the total revenue for the month • Negotiate resources within a mixed matrix environment based on project scope, timelines, and priorities. • Actively practice and enforce methodologies and frameworks such as those from Project Management Institute (PMI), Information Technology Infrastructure Library (ITIL), & LEAN • Achieve success through collaboration, leading several daily calls detailing tasks, results and risk evaluations with large groups consisting of international associates, executive stakeholders and multiple outside vendors. Ensure project timelines are met and adhered to, even with the added difficulty of working with highly matrixed project teams. Provide quality control throughout the billing process • Responsible for directing and assisting other project managers throughout the project management life cycle • Collaborate with various technical teams and vendors to understand tasks, dependencies and timelines. Engage resources per scheduled task to ensure deliverables are met • Write and track changes through Change Advisory Board (CAB) and follow through with coordination of implementation • Develop strong, established relationships with customers as a dependable, capable asset, especially pertaining to time-sensitive projects • Earned positive monthly performance reviews with consistent feedback from the program manager and project executive with comments such as “innovative, driven and a good customer communicator.” Recognized as a top performer on large Merger and Acquisition project for BP Notable Projects Include: Project: Global SAP application upgrade Pushing out a new version of SAP Globally onto multiple OS platforms • Migrated 30 countries to the new version of SAP application • Created project plan based upon priority of users, using the service desk to push the application out remotely, documenting the failed pushes, working the failed pushes by virtually remoting into their devices. The few that couldn’t be remoted into used the field service technicians to apply the upgrade. • Provided daily dashboard updates for the global executives to see at a high level the progress of the project. • SAP application upgrade success was vital to the client’s financial year end process. We achieved 100% completion a month early and were under budget by using the service desk to remote into the client’s devices. Project: Large Divestiture Client selling large refinery in LA, CA, and multiple pipelines with terminals
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  Michael D. Wilson Page3 of 4 • Worked with multiple towers’ Service Delivery Managers (SDM) to develop the budget, create the project plan knowing the deadline date and working the timeline backwards upon start time and the deliverables. Total project came in just under the $5 million • Collaborated with client top executives from both BP U.S. district offices, coordinated meetings, status updates, change requests, escalation point of contact. Worked with multiple vendors to get 50 techs on-boarded through Homeland Security background checks, drug testing, and refinery classes in order to work inside the refineries • Received many commendations and written kudos from the client for going the extra mile to complete the project on time including personally jumping in to assist with the physically de-racking servers and getting them off campus before deadline. This all led to a smooth transition to the buyer, which saved the client over $200K in penalties if not completed on time • Saved the client the missed SLA penalties by becoming a team player, coordinating all the resources and working three shifts for a 72-hour time period alongside the team Project: New site build out This RFS was the purchase of a new 19-floor tower enlarging the client’s footprint and campus to include a subsidiary business in close proximity to the parent business • Created project plan to move all servers and users to new location consolidating multiple locations into one centralized secure location for all users • Worked closely with network engineers who analyzed, planned and modified network elements supporting customer communication implementation activities • Project was strategically delivered on time with client satisfaction meeting federal mandates • Saved the client the overhead of 11 field service technicians which supported each site. The client was able to see this cost savings of consolidating to one building after 2 years by the reduced cost of the 11 field service technicians. Provided weekly dashboard status report on the moves and the cost savings for the consolidation once completed Project Manager (employee) June 2004 – June 2011 MODOR Jefferson City, MO • Provided application development/support, business/systems analysis, communications technology, database, end user support, information technology security, mainframe computers, midrange computers, network technology, systems programming, web development/support Notable Projects Include: Project: Oracle upgrade • Worked with the database analysis creating the mapping of the upgrade • Coordinated all testing by creating Missouri Department of Revenue test environments; development testing, user testing, then creating signed process to move into the next phase and into production • Process was shared with all Missouri departments to implement into their departments Project: Tax year returns • Analyzed the new tax codes and translated them into technical terminology for developers • Built project plan to implement Missouri tax years 2006 through 2010 • Worked with VB developers, mainframe developers, database administrators for Oracle and COBOL from developer testing, software quality testing, and user testing phases, into production • Worked with and tested all third party vendors’ applications for tax returns Quality Assurance Analyst/PM (employee) July 2003 – June 2004 Salton/Toastmaster • Responsible for testing and verifying multiple versions of the software and implementation into production of new or modified applications – AS400 applications with web interface
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  Michael D. Wilson Page4 of 4 • Manual and automated testing included system and user acceptance testing, developing test plans, writing test procedures, reporting test results to management and answering questions from field service/help desk customer service and state government agency staffs • Designed, developed and implemented Help Desk Support. Supervised system troubleshooting, backups, database, and system recovery. Resolved IT help desk issues efficiently. Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, Network & Internet Connectivity related issues, Application Conflicts & System Bugs. Developed departmental help manuals to assist staff with IT issues. Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans. Trained several IT teams and professionally supervised them • Developed and implemented new IT standards in existing projects – Implemented various quality control measures to ensure highest quality standards Computer Operator (employee) July 2001 – July 2003 Boone Hospital Center • Assessed problems of systems by studying error signals and messages. Recognized and diagnosed hardware and software failures while performing troubleshooting. • Documented reports of malfunctions, hardware replaced and repairs done. Created back up of firm’s database, as protection from hardware failure or data loss. Discussed complaints and needs with employees to assess actual requirements. Worked in coordination with analysts and testers to test performance of newly installed systems. Additional Non-IT work experience prior to completing degree and moving into field • Details available upon request EDUCATION Bachelor of Science in Business Administration and Computer Information Systems 2002 Columbia College, Columbia, MO