Learning objectives
Atthe end of the session, students will be able to:
Discuss the basics of planning
Describe features of planning
Differentiate planning types
Discuss the steps of strategic planning
Develop an action plan
Describe business planning
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Introduction
The challengesfaced by today’s health organizations are complex
and plentiful
reform processes, changing health needs of the population,
lack of sufficient resources, new sources of funding, and new
donor priorities…
The new pressures require organizations to take on the challenge
of designing their futures
As a manager of a health program or health services, you need to
help your organization develop or re-examine its mission and
vision and renew its commitment to that mission and vision
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Introduction…
Once themission and vision is shared by all, you can:
establish strategic objectives that help achieve the mission;
formulate strategies that allow your organization to take
advantage of opportunities;
use existing strengths to continuously adjust to the changing
situations in the larger environment as well as at the
community level
These actions will help your organization fulfill its mission and
turn its vision into reality
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Introduction…
Designing thefuture (planning) means making the right
decisions today with a vision of tomorrow
Planning is a systematic process of identifying and specifying
desirable future goals and outlining appropriate courses of
action and determining the resources required to achieve them
Health planning is simply a planning pertaining to health and
health care system
we plan because the supply of material, financial, and human
resources is limited
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Introduction…
plans areimportant for the following reasons:
focus attention on objectives
coping with future uncertainty and change
provides performance standards and facilitates control
helps foreseeing and identifying potential risks
it eliminates duplication of efforts
it concentrates resources on important services and
improves efficiency
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Characteristics of planning
It is a continuous process
It should not be a process used only at occasional intervals or when
the manager is not engrossed in daily tasks
A plan functions like a blueprint: it defines the steps and decision points
required to achieve a desired result
It is flexible, it is based on future conditions which are always dynamic
if resources cannot be aligned with our goal, it may be necessary to
find additional resources or adjust the goal to make it attainable
Effective managers use plans as guidelines, rather than as rigid,
unchangeable prescriptions
They adjust their plans according to changing circumstances and the
results of monitoring
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Characteristics of planning…
Planning is the job of every manager,
the importance and depth of the plans depend on the level at which
plans are determined.
Planning at the top level of administration is more strategic than at
the supervisory levels, where the scope and extent of planning
become narrower and more detailed
Plans can and should be developed by groups and by individuals at
different levels – central, provincial, district, facility, and community
is collective undertaking requiring the participation of professionals
(health and others), the community, NGOs and government bodies
Plans can cover varying time periods: every 3 to 5 years, one year, a
quarter, or a month
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Types of planning
the most frequently used types of planning are: strategic
planning, operational planning, and business planning
they are not mutually exclusive
the strategic plan establishes the general direction and broad
goals of the organization over three to five years
the operational plan details the activities that will allow the
organization to achieve its short-term goals
the business plan articulates new ideas or expansion efforts
(which are often introduced in the strategic plan) and is used
to secure funding for their development and launch
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Strategic planning
strategicplanning is medium- to long-term planning that
involves all the organization’s management areas and includes
goals, strategic objectives, strategies & measurable results
it focuses on broad and long-lasting issues related to the
organization’s long-term effectiveness and survival
An organization’s board and management staff are usually
responsible for strategic planning
However, the planning process should include input from all
levels of the organization as well as stakeholders, like major
donors, relevant ministries and beneficiaries
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Operational planning
Theoperational plan has a shorter time span – usually one
year
It must be aligned with the strategic plan and define activities
and objectives that will contribute in the near future to the
strategic objectives and strategies in the strategic plan
The operational plan is more detailed than a strategic plan;
it is often referred to as the annual work plan
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Business planning
Businessplanning is short- to mid-term planning
used to secure funding and make projections of the estimated
financial and social return from the start-up of an organization,
formation of a new unit, or development and introduction of a new
product or service offered by an established entity
If your strategic plan indicates that the organization should design
and introduce new products or services you can develop a business
plan to gauge the feasibility and risk of these new endeavours
You would use the business plan to secure funding for these new
ventures
With business plan, an organization generates its own idea to meat
client needs, then justifies introducing the innovation into the
market to any number of funders
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Business planning…
Agood business plan enables an organization to assess the viability
of all its products and services and the resources required to
launch new products and services
you can create business plans that demonstrate to prospective
funders a projected social return on their investment
you need to show that your new product or service will positively
affect the health or welfare of the population you want to serve
you must also persuade them that your organization has both the
management and financial capacity to use their investment well
the first step in developing a business plan is to generate
innovative ideas that would benefit your organizations vision
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The planning process
Strategicplanning process
Strategic planning asks and answers four questions:
1. Where are we now? (situational analysis: strengths,
weaknesses, opportunities, threats)
2. Where do we want to go? (mission, vision, strategic
objectives)
3. How will we get there? (strategies)
4. How will we know we are getting there? (measuring
implementation, monitoring progress)
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1. Analyzing theexternal and internal environments
The first stage of the strategic planning process asks: where
are we now?
The SWOT analysis enables us to answer this question by
carefully scanning the trends and conditions – internal and
external, positive and negative – that can impact the ability of
our organization to fulfil its mission and build a bright future
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Analyzing the environment...
The SWOT analysis is a tool that helps identify
opportunities and threats (OT) in the external environment
that are most relevant to your work
the strengths and weaknesses (SW) within the organization:
the systems, structures, and cultural factors that can enhance
or obstruct organizational effectiveness
It helps you prepare for the next planning steps, articulating the
mission and generating a vision of the future
Its results allow you and your organization to gauge where you
are relative to where you intend to be
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Analyzing the environment...
You can summarize your findings in the two columns of a
SWOT matrix
It is important to use concrete, current data and to agree on
whether a situation is a positive or negative factor
Once you have classified all the trends and conditions in the
external environment as opportunities or threats and those
within the organization as strengths or weaknesses, you can
rank each one according to its impact on the organization
The higher the number, the greater the impact
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2. Articulating themission
A mission statement is a concise description of what the
organization does, what its purpose is, or why it exists.
the mission provides orientation, consistency, and meaning to
the organization’s decisions and activities at all levels
a well-framed mission will guide your organization’s work over
the long term and inspire your staff
Mission Statement: Our mission is to deliver high-quality, accessible, and
affordable healthcare services through excellence in medical care, cutting-
edge technology, and continuous medical education. We are committed
to enhancing patient well-being and fostering a culture of compassion
and integrity.
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3. Creating thevision
the vision is the moment to dream, to decide what our
organization wants to be in the future and how it wants to be
viewed by the outside world
The image of an organization’s desired future state that a
team, organization, project, or program can move toward by
taking action
the vision should align with the mission
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Creating the vision...
The vision is like a guiding star
The vision:
fosters a shared commitment to the future you want to create
is a powerful picture of a desired state that provides a broad
perspective and inspiration to keep working, overcome
obstacles, and struggle to achieve results
guides and focuses the organization’s efforts
helps to align, inspire, motivate, and secure the commitment
of each working group and individual within the organization
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Creating the vision...
Creating a shared vision
Some people think that the vision must come from the
organization’s upper levels
however a vision is more powerful when a larger number of
people from various organizational levels develop it together
a vision will be most effective if it is developed and owned by
those whose work contributes to reaching it
include key actors from every work group in the process of
developing the shared vision
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Creating the vision...
An effective vision:
will be tangible and descriptive – an image of the future that
people can easily visualize
will be compelling and inspiring – a powerful call to action
should be challenging enough to demand the best efforts of
everyone in the organization, but it must also be achievable so
that people will work toward it
Vision Statement: To be a leading healthcare institution that
provides compassionate, patient-centered, and innovative medical
care, ensuring healthier communities and a brighter future for all.
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4. Establishing strategicobjectives
The final answer to where are we going lies in the objectives –
the desired results – that will help to transform your
organization’s mission and vision into actionable, measurable
pursuits.
Objectives are critical success factors or key performance
indicators
Objectives become the criteria against which it is possible to
measure achievements
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Establishing strategic objectives...
To serve their purpose, objectives must be SMART:
S = Specific
M = Measurable
A = Appropriate to the scope of activities/importance
R = Realistic within the allotted time
T = Time bound, with a specific date for completion
As planning types differ, objectives can fall within a range
Some are broad and long term, others are somewhat shorter
term objectives
Strategic objectives are the results the organization intends to
achieve in the medium to long term
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Establishing strategic objectives...
They derive from the organizational vision
Strategic objectives are important because they:
allow the organization’s vision to become a reality
serve to direct organizational, departmental and individual plans
provide orientation on the use of the organization’s resources
constitute the basis for supervising, monitoring, and evaluating
results
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5. Formulating strategies
Strategies are statements of what is to be done
they define the route by which an organization will achieve its
strategic objectives in the medium and long terms
There are almost always alternative routes toward the
achievement of strategic objectives
To find the best strategies for your organization involves
considering all possible strategies and then choosing one or more
that will best contribute to the achievement of the corresponding
strategic objectives
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Which strategies arebest?
To determine which strategies are best suited to achieve strategic
objectives, consider the following questions:
Will the strategy contribute to the achievement of the strategic
objectives?
Does the strategy have the potential to make the greatest
contribution while using the fewest resources?
Can the strategy be implemented, given the resources and context
within which you work? - feasibility
Is the strategy compatible with other strategies selected for the
same and other strategic objectives?
Will the strategy maximize external opportunities and internal
strengths? Will it address internal weaknesses and external threats?
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6. Measuring theimplementation of the plan
It is crucial to monitor and measure whether and how well an organization
is carrying out its strategies and the extent to which your strategic
objectives are achieved
The backbone of measurement is results – input, process, output,
outcome, impact
These may be outputs (the immediate or direct product of activities) and
outcomes (short-term changes in a beneficiary population as a result of
activities)
The achievement of those outputs and outcomes is determined by
indicators – measurable markers of change
The indicators in the plan will allow to regularly monitor progress toward
your desired results and to evaluate the actual results achieved
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7. Converting thestrategic plan into an operational plan
Produce annual operational plans that will translate strategic
objectives and strategies into comprehensive packages of
activities.
Operational plans are based on strategic objectives and
strategies from the strategic plan
Should list selected activities for each strategy, & then for each
activity specify the elements/ components of an operational
plan
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