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3: Don't forget voice! (Tim Panton)
This document discusses integrating telephony features into web applications. It suggests dynamically generating tel: URIs to associate web sessions with phone calls, which could lead to happier customers and shorter calls. Open-source PBX systems or hosted telephony services could be used to enable features like call logging through simple REST, PHP, or SQL queries. The goal is to add a personal touch and warmth to websites through voice interactions.
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3: Don't forget voice! (Tim Panton)
- 1. Don't forget voice! Telephony hacks for web 2.0 hackers
- 2. Tim Panton [email_address][email_address]
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- 7. First time callerfrom mobile 0161 237 0660
- 8. gets a 'welcome'text with link to phone friendly content
- 9. Dominant web accessdevice IS…
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- 11. Dynamically generated tel: URI
- 12. Associate the websession with the call
- 13. Happier customers -Shorter calls
- 14. Use voice toadd warmth to a site
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- 16. Can be easyto integrate Using REST or PHP or XM
- 17. Or even SQLinsert into calls (to,from) values('07967120093','01612370660');
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