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3) PSTM & PSCM.pptx
- 1. Project Stakeholder Management Project management for Healthcare 3
- 3. Project Stakeholders ⚫ Stakeholdersare personsand/ or organizations (e.g.,customers, sponsors,the performing organization,Govt.or the public) ⚫ Mayor maynot activelyinvolved in the project ⚫ Whose interests may be positively or negatively affected bythe performance or completion of the project. ⚫ Stakeholdersmayalso exert influence over the project, its deliverables, and the project team members. ⚫ Project managementteam must identify both internal and external stakeholdersin order to determine the project requirements and expectations of all involved. ⚫ Project manager must manage the influence of the various stakeholdersin relation to the project requirements to ensure asuccessful outcome.
- 4. Project Stakeholders Key stakeholders • The project manager • Customer • Performing organization • Project Team • Project Management Team • Sponsor • Influencers • The Project Management Office
- 5. Project Stakeholder Management ⚫ Includes the processes required to identify the people, groups or organizations that could impact or be impacted by project. ⚫Identify Stakeholders-- The process of identifying the people,groups, or organizations that could impact or be impacted byadecision ⚫ Plan Stakeholder Mgmt ---- based on the analysis of their needs, interests, and potential impact on project success 7
- 6. Chap. 13 – Project Stakeholder Management ⚫ Manage Stakeholder Engagement -- Theprocessofcommunicating andworking with stakeholders to meet their needs/expectations,and foster appropriate stakeholder engagementin project activities throughout the project life cycle ⚫ Control Stakeholder Engagement -- Theprocessofmonitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders 8
- 7. The Four Stakeholder Management Processes PROCE SS # PROCESS NAME PROCE SS GROUP DESCRIPTION 1 Identify Stakeholders Initiating Identify project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success. 2 Plan Stakeholder Engagement Planning develop approaches to involve project stakeholders based on their needs, expectation, interests, and potential impact on the project. 3 Manage Stakeholder Engagement Executing Communicate and work with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder engagement involvement. 4 Monitor Stakeholder Engagement Monitoring & Controllin g Monitor project stakeholder relationships and tailoring strategies for engaging stakeholders through the modification of engagement strategies and plans. Includes the processes includes the processes required to identify the people, groups or organizations that could impact or be impacted by project
- 8. Project Stakeholder Management Identify all stakeholders Determine their requirements Determine their expectations Determine their interest Determine the level of influence Plan how to manage Plan communication Control engagement 9
- 9. Stakeholder Analysis ⚫Stakeholder analysis is atechnique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project. ⚫It identifies the interests,expectations,and influence of the stakeholders and relates them to the purpose of the project 10
- 10. Stakeholder Analysis ⚫ There are multiple classification models used for stakeholders analysis, such as: ⚫ Power/interest grid, grouping the stakeholders based on their level of authority (“power”) and their level or concern (“interest”) regarding the project outcomes ⚫ Power/influence grid ⚫ Influence/impact grid, ⚫ Salience model, describing classes of stakeholders based on their power (ability to impose their will),urgency (need for immediate attention), and legitimacy (their involvementis appropriate). 11
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- 12. Stakeholder Register : Outputs Identification information. Name,organizational position,location,role in the project, contact information; ⚫ Assessment information. Majorrequirements,main expectations,potential influence in the project,phase in the life cycle with the most interest; and ⚫ Stakeholder classification. Internal/external, upporter/neutral/resistor, etc. 13
- 13. Identify stakeholderActivity Extend the Last Project Work by Identifying the Stakeholders and associated Project attributes/ requirments
- 17. Project Scope Management Project management for Healthcare
- 18. Scope – Important Definitions Scope: ⚫ “Thework that must be done in order to deliver aproduct with the specified features and functions.” ⚫ “Thefeatures and functions that are to be included in aproduct or services.” Scope ofW ork (SOW) ⚫ Anarrative description of the work to be accomplishedor resource to be supplied.
- 19. Scope Baseline ⚫ Summary description of the work to be accomplished or resource to be supplied.Thisis an important part of Project Plan Scope Criteria ⚫ Standards or rules composed of parameters to be considered in definingthe project. Constraints ⚫ These are factorsthat Limit the Project ManagementT eam’s options Assumptions ⚫ These are the factors that,for Planning purposes are considered to be true / real or certain. Scope – Important Definitions
- 20. Project Scope Management Primary concern ofPMisto defineandcontrol what is andwhat is not included in the project Note that one must concentrate on defining both: Inclusions& Exclusions In the project context, the term scope can refer to: Product scope.The featuresand functions that characterize a product, service, or result; and/or Project scope.The work that needs to be accomplished to deliver a product,service,or result with the specified features and functions.
- 21. Project Scope Management The approved detailed project scope statement and its associatedWBS is server as scope baseline for the project ⚫ Completion of the project scope is measured against the project management plan.
- 22. Project Scope Management Processes Scope: refers to all the work involved in creating the deliverables of the project and the processes used to create them. Processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully Plan Scope Management Collect Requirements Define Scope Create WBS V alidate Scope Control Scope 20
- 23. Collect Requirements ⚫ The process of defining and documenting the stakeholder needs to meet project objectives. ⚫ Requirements include the quantified and documented needs and expectations of the sponsor, customer, and other stakeholders. ⚫ These requirements need to be deducted, analyzed and recorded in enough detail to be measured once the project execution begins. ⚫ Collecting requirements is defining and managing customer expectations
- 24. Define Scope 23 - Process of developing a detailed description of the project and product. -Preparation of a detailed project scope statement is critical to project success -Project Scope is build upon the major deliverables, assumptions, and constraints that are documented during project initiation.
- 25. Create WBS Process 38 Create WBS is the process of subdividing Project deliverables and project work into smaller, more manageable components. The key benefit of this process is that it provides a structured vision of what has to be delivered. WBS is the hierarchical decomposition of the total scope of work The planned work is contained within the lowest level of WBS components, called Work Packages. AWork Package can be used to group the activities where work is scheduled and estimated, monitored and controlled.
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- 27. ⚫ WBS is a tool that breaks a project into small delivery oriented small and manageable elements. ⚫ Purpose of creating WBS ⚫ Simplify a complex project ⚫ Planning can be better using WBS ⚫ Duration, Cost & Budget can be established (can act a base for Costing Activities) ⚫ Time, Expenditure & Performance can be tracked ⚫ Network & Control Planning can be initiated ⚫ Responsibilities & Resources can be assigned ⚫ Omissions / Duplications of Tasks can be avoided ⚫ Provide a common structure & coding system Create WBS