The document summarizes the merger of Air India and Indian Airlines in 2007 to form National Aviation Company of India. It discusses the reasons for the merger such as declining profits and increasing competition. However, the merger has brought additional problems. Issues included employee opposition, operational differences between the airlines, and incomplete integration of IT systems and infrastructure. As a result, customer service has declined and losses have ballooned. The leadership changes have also exacerbated the challenges of integrating the two airlines.