4 Steps on how to Integrate NetApp OnCommand Insight with ServiceNow Configuration Management Database
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The document outlines a 4-step integration process between NetApp's OnCommand Insight (OCI) and ServiceNow's Configuration Management Database (CMDB). It emphasizes the importance of understanding server-storage relationships, establishing connections between servers and applications, and mapping these to business services to enhance service access and recovery time. It also discusses the steps to authorize OCI data and create necessary linkages for improved incident response and reporting.
4 Steps on how to Integrate NetApp OnCommand Insight with ServiceNow Configuration Management Database
- 1. © 2018 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web. Understand servers impacted by storage problems/incidents Perform JDBC table import; provide OCI credentials to the JDBC connector Identification of relationship between server and storage Create a direct link from ServiceNow to OCI Generate the URL by performing the storage to server relationships Reduced time between discovering mount-point server relationship and getting details/reports on the relationship; shows mean-time-to-innocence Create a relationship between the server and the application Develop a naming convention/host name Reduced recovery time and new tie from server to application Tie applications to business services Map applications to business services Access to a full spectrum of services with a direct relationship between business services, applications, and servers N E T W O R K S T O R A G E S E R V E R A P P U S E R Step 4 grants access to a full spectrum of services by creating a direct relationship between business services, servers, applications, and users Step 1 identifies the relationship between each storage mount point and the respective server Step 3 creates a relationship between the server and the application via a naming convention 4-Step Integration NetApp® OnCommand® Insight (OCI) ServiceNow® Configuration Management Database (CMDB) + Step 2 authorizes OCI data NetAppIT.com