5        STRATEGIES !
!
BUILDING A WORLD CLASS BRAND

Julie Cottineau, May 3, 2012!
NY XPO for Business!
Twitter@jcottin!
MY BACKGROUND




TWITTER/JCOTTIN   #NYXPO!
WHAT IS A!

BRAND!
 REALLY?!
WHAT IS A BRAND?!




 Name!                 Logo!   Ad!


  TWITTER/JCOTTIN   #NYXPO!
“A GREAT BRAND IS !
     A STORY WELL TOLD”!



TWITTER/JCOTTIN   #NYXPO!
MY STORY, PART ONE!




 TWITTER/JCOTTIN   #NYXPO!
TWITTER/JCOTTIN   #NYXPO!
TWITTER/JCOTTIN   #NYXPO!
TWITTER/JCOTTIN   #NYXPO!
BUILDING YOUR TOOLBOX!

 !
 Answer the questions, send to:!
 !
 TWITTER/@JCOTTIN!
 #NYXPO!
 Facebook.com/BrandTwist!
 !
 P.S. PLAY ALONG THERE WILL BE PRIZES!
5   Strategies!
1   . Know what makes your target tick!
DEVELOP A BULL’S EYE TARGET!




 TWITTER/JCOTTIN   #NYXPO!
TARGET PERSONIFICATION!
 	
  




        •  




        TWITTER/JCOTTIN   #NYXPO!
RESPONSE!

 	
  
 	
  
 WHAT KEEPS YOUR TARGET UP AT
 NIGHT?!
  !
 !
 @JCOTTIN!
 #NYXPO!
 JULIE@BRANDTWIST.COM!
2   . Stand for something bigger!
                     !
GREAT BRANDS AIM HIGHER!


               Higher order !
                   Benefits!         WHAT THIS
                                    ENABLES
          Emotional!
           Benefits!
                                   HOW THEY FEEL

   Functional !
     Benefits!
                          WHAT CUSTOMERS CAN DO!

 Attributes!
                                WHAT YOU OFFER

TWITTER/JCOTTIN          #NYXPO!
IMAGINATION…NOT TECHNOLOGY!




 TWITTER/JCOTTIN   #NYXPO!
ACHIEVEMENT…NOT ATHLETICS!




 TWITTER/JCOTTIN   #NYXPO!
CONSUMER CHAMPION…NOT PLANES ETC




                 “	
  Whenever	
  I	
  see	
  people	
  ge/ng	
  
                 a	
  bad	
  deal,	
  I	
  want	
  to	
  step	
  in	
  and	
  
                 do	
  something	
  about	
  it.	
  I	
  look	
  for	
  
                 opportuni<es	
  where	
  we	
  can	
  
                 offer	
  something	
  be?er,	
  fresher	
  
                 and	
  more	
  valuable.	
  ”	
  
EASY…NOT OFFICE SUPPLIES!




TWITTER/JCOTTIN   #NYXPO!
VISION ALONE IS NOT ENOUGH…

       YOU NEED TO DELIVER!




TWITTER/JCOTTIN   #NYXPO!
RESPONSE!

	
  
	
  
WHAT’S AT THE TOP OF YOUR BRAND
PYRAMID?!
!
!

@JCOTTIN!
#NYXPO!
JULIE@BRANDTWIST.COM!
3.   Brand should influence everything

                   !
BRAND SHOULD INFLUENCE EVERYTHING!


                                    PEOPLE	
  



             INNOVATION	
                          MARKETING	
  

                                  BRAND	
  
                                   IDEA	
  
              ENVIROMENT	
                            SERVICE	
  




                               COMMUNICATION	
  


TWITTER/JCOTTIN      #NYXPO!
COMMUNICATION!




TWITTER/JCOTTIN   #NYXPO!
LITTLE TOUCHES!




 TWITTER/JCOTTIN   #NYXPO!
THE FINE PRINT!             	
  
                            HOW DID AIR TRAVEL
                            BECOME SO BLOODY
                            AWFUL?!
                            !
                            First, they took away the meals.
                            Then, the pretzels. And then,
                            the peanuts. All seven of them.
                            Then, suddenly, those paper
                            pillows got smaller. Along with
                            those “comfort-resistant”
                            blankets. Then, poof, they were
                            gone……That’s not how flying
                            used to be. Flying used to be
                            special. Not long ago people
                            used to get gussied up…..Flying
                            should make you feel like you
                            are a virgin again. (Flying-wise
                            of course.) It should feel new.
                            And on Virgin Atlantic Airways it
                            always will.”
TWITTER/JCOTTIN   #NYXPO!
ENVIRONMENTS!




 TWITTER/JCOTTIN   #NYXPO!
EMPLOYEE AMBASSADORS!




TWITTER/JCOTTIN   #NYXPO!
SOCIAL CAUSES!




TWITTER/JCOTTIN   #NYXPO!
RESPONSE !

 	
  
 	
  
 IDENTIFY ONE AREA WHERE YOUR
 BRAND COULD WORK HARDER?!
 !
 @JCOTTIN!
 #NYXPO!
 JULIE@BRANDTWIST.COM!
 !
4   . Be social, don’t count friends!


                        !
TWITTER/JCOTTIN   #NYXPO!
BE BUZZWORTHY!




TWITTER/JCOTTIN   #NYXPO!
CONNECT, DON’T MARKET!
CUSTOMER SERVICE AND RECOVERY!
AMPLIFY REAL WORLD EVENTS!




    Twitter updates from Richard            On-sight Tweet-Up




    Live Feed Videos of Skydivers   On-site specials and exclusive content
BE VISUAL!
JOIN FORCES!
RESPONSE !

 	
  
 IDENTIFY ONE NEW FORM OR NEW
 USE OF SOCIAL MEDIA FOR YOUR
 BRAND!
 !
 @JCOTTIN!
 #NYXPO!
 JULIE@BRANDTWIST.COM!
 !
5.   Add a fresh twist

                     !
MY STORY, PART TWO




 TWITTER/JCOTTIN   #NYXPO!
?

TWITTER/JCOTTIN   #NYXPO!
TWITTER/JCOTTIN   #NYXPO!
?

TWITTER/JCOTTIN   #NYXPO!
!




TWITTER/JCOTTIN   #NYXPO!
TWITTER/JCOTTIN   #NYXPO!
INSPIRATIONAL !             YOUR
   BRAND!                   BRAND




TWITTER/JCOTTIN   #NYXPO!
RESPONSE !

 	
  
 COME UP WITH ONE NEW IDEA FOR
 YOUR BUSINESS INSPIRED BY ONE
 OF YOUR FAVORITE BRANDS?!
 !
 @JCOTTIN!
 #NYXPO!
 JULIE@BRANDTWIST.COM!
 !
THE 5 STRATEGIES!

  1. !Know your target!
  2. !Stand for something bigger!
  3.!Apply your brand everywhere!
  4. !Be social, don’t count friends!
  5. ! Add a fresh twist      !
  TWITTER/JCOTTIN   #NYXPO!
 
    “A STRONG BRAND IS A
     SMALL BUSINESSES’
       SECRET WEAPON”!


TWITTER/JCOTTIN   #NYXPO!
THANK YOU!!
!
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Like BrandTwist on Facebook!
and answer at least 1 question@Jcottin!
to be eligible for Brand Diagnostic drawing!
!
!
Julie Cottineau!
www.BrandTwist.com!
Twitter/@Jcottin!

5 Strategies for Building a World Class Brand