![© 2018, 7skills.org –http://www.7skills.org
• Make teams of 2 pairs of participants not knowing each other (too) well
• (Sender + Observer) and (Receiver + Observer)
• Sender thinks of an event to communicate to Receiver
• About something that happened yesterday
• Sender writes it down and shows it to his/her Observer(don’t speak out loud)
• Sender draws a picture as an encoding of the messagethat describes the event
(no words)
• Receiverlooks at the drawing and decodes the message, adding words to the picture
• Receiverwrites it down and explains to his/her Observerhow he/she decoded the
message
• All discuss the process of coding, sending a message and decoding
• Did you recognize the steps in the communication process?
• Was the event correctly communicated?
[5 min.] I’d say: Just do it!
32](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-32-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
• Same teams (Never change a winning team!)
• Think of 2 or 3 typical types of congress attendants
• Young – old; professional – commercial; company – government; etc.
• Give them a name, a job, a home, a family, …
All fictitious, but realistic, as if they were sitting right next to you
• Describe their typical behavior. Could you recognize them? How?
• Goals: What are they here for? What do they expect to take home?
• Challenges: When would they be disappointed? What would make them leave?
• So you have created a few persona’s!
• Discuss the results in your team
• What did you learn about the persona’s?
• Do you know / understand them better by now?
[5 min.] Look around and see!
36](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-36-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
• Same teams (Why not?)
• Imagine you are to develop an app to capture workshop evaluations
• What could be the goal?
• Can you think of a higher goal? Ask the Why?-question.
• Would this goal have sub-goals? Ask How to?-questions.
• What current problems inhibit the goal? And the sub-goals?
• Any other problems for the higher goal?
• Relate these problems and goals to the persona’s of the previous exercise
• Do all persona’s havethe same (view on the same) problems and goals?
• Can a goal for one persona be a problem for another one?
• Discuss the results in your team
• What did you learn about the relation between problems, goals and persona’s?
[5 min.] Dr. Livingstone, I presume?
40](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-40-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
• Same teams (You know each other by now …)
• Look at your teammates
• Individually, take a piece of paper for each of your teammates, and write her/his
name on it and (without telling)the Belbin role that you think would fit best
• Now (anonymously), collect your notes from your fellows
• No discussion; do not try to figure out who attributed which role to you
• Study the notes and try to interpret them: this is the waythey see you!
• Similar with your own idea of your role or not?
• All the same or many differences?
• Do you understand why certain roles were attributed to you?
• Next discuss your team composition
• All rolls staffed? (a person can fulfil more than one role!)
• Well balanced team?
[5 min.] Who are you, anyway?
45](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-45-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
• Still the same teams (sigh …)
• You already worked on an app to capture workshop evaluations
• Go on, let’s make it fantastic!
• No limits but your own imagination
• Enough time and money, top-of-the-bill hardware/software, all specialists at hand
• Each of you writes down her/his best idea for the app on a piece of paper
• Take the paper of your teammate at your right hand
• Based on that idea, add some thoughts to it and pass it to the left (= diverge!)
• Go on until every idea is processed by all members
• Now get them all together and discuss them in the team
• Back to earth!
• Agree on one final solution (= converge!)
[5 min.] Let a hundred flowers bloom
49](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-49-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
[5 min.] Once upon a time …
55
• We keep the same teams (yeah, yeah, …)
• You have a fantastic solution to capture workshop evaluations
• What are you going to tell about it to your potential customers?
• As a team, imagine how one of your persona’s is using this app
• Of course, she is delighted about it!
• Tell the story of your persona with your app
• Draw a comic strip to show the story
• Show the events that occur, her actions, screen shots of the app
• Don’t forget her emotions
• Just roughly, quickly sketch – it’s not the Mona Lisa](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-55-320.jpg)
![© 2018, 7skills.org –http://www.7skills.org
[5 min.] Special offer!!
60
• Time to split up (finally!)
• First half stays in the role of customer
• The others go out to another team as sales
• [Sales] You have a great solution to capture workshopevaluations
• Use an elevator pitch to get the attention of other team
• Next, use the story that your team developed to convince them
• [Customers] You need something that helps you to capture workshop
evaluations
• You invited a group that seems to offer a good solution
• You are willing to consider their offer, but want to make sure that it will work
• Did you come to an agreement?](https://image.slidesharecdn.com/5-hansvanloenhoud-master-classthe7skillsofhighlysuccessfulteams-180614134000/85/5-hans-van-loenhoud-master-class-the-7-skills-of-highly-successful-teams-60-320.jpg)
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5 hans van loenhoud - master-class the 7 skills of highly successful teams
- 1. © 2018, 7skills.org –http://www.7skills.org 1 Communicate 2 Empathize 4 Collaborate 7 Sell 3 Explore 6 Tell 5 Ideate 7 Skills
- 2. © 2018, 7skills.org –http://www.7skills.org • Hans van Loenhoud • 35+ yrs ICT, 20 yrs test, 5 yrs RE • Active as trainer | coach | consultant • Business Analysis • Requirements Engineering • Testing • Member of the • [email protected] • http://www.taraxacum.nl Pleased to meet you 2
- 3. © 2018, 7skills.org –http://www.7skills.org The 7 Skills of highly effective teams 7 Skills Collaborate Sell 3
- 4. © 2018, 7skills.org –http://www.7skills.org Route 4 Communicate Empathize Explore Collaborate Ideate Tell Sell
- 5. © 2018, 7skills.org –http://www.7skills.org • As long as IT development exists, stakeholders have been complaining • Too long • Too expensive • Too complex • Too many bugs • Not matching business needs • Not user friendly What is the problem? 5
- 6. © 2018, 7skills.org –http://www.7skills.org • Standards • Norms • Methods • Techniques • Approaches What did we do about it? 6 Mwah…
- 7. © 2018, 7skills.org –http://www.7skills.org Now we are Agile … • and still we fail to make the customer happy 7 Agile frog (Rana dalmatina)
- 8. © 2018, 7skills.org –http://www.7skills.org Because • They • Don’t know what they want • Don’t take enough time to explain • Don’t pay enough attention to our designs • Run away during our tests • Call futilities a bug • Keep changing their minds • Have other priorities • Have hidden agendas • Like to play the victim’s role • Like to blame us for their incompetence • … • We • Are professionals • Follow all relevant trainings • Keep up with all innovations • Know what’s good for the business • Use standards and norms • Use sophisticated tools • Manage ourselves • Can play planning poker • Stand up every morning • Are completely transparent • … 8
- 9. © 2018, 7skills.org –http://www.7skills.org Tear down the wall 9
- 10. © 2018, 7skills.org –http://www.7skills.org Route 10 Communicate Empathize Explore Collaborate Ideate Tell Sell
- 11. © 2018, 7skills.org –http://www.7skills.org • aren’t made by individuals • They are made by teams • Good teamwork is the key to success Real achievements 11
- 12. © 2018, 7skills.org –http://www.7skills.org • are built of individuals • working together to reach a common goal • Improving teamwork is psychology because • it’s all in our minds Teams 12
- 13. © 2018, 7skills.org –http://www.7skills.org • hard skills … • we need soft skills On top of our 13
- 14. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem … in two dimensions 14
- 15. © 2018, 7skills.org –http://www.7skills.org Route 15 Communicate Empathize Explore Collaborate Ideate Tell Sell
- 16. © 2018, 7skills.org –http://www.7skills.org We developed a model 16 7 Skills Olivier Denoo (FR) Karolina Zmitrowicz (PL) Bernard Rulmont (BE) Hans van Loenhoud (NL) … as a team
- 17. © 2018, 7skills.org –http://www.7skills.org We were inspired by different sources 17
- 18. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Communicate 18
- 19. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Empathize 19
- 20. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Explore 20
- 21. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Collaborate 21 Collaborate
- 22. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Ideate 22 Collaborate
- 23. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Tell 23 Collaborate
- 24. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem Sell 24 Collaborate Sell
- 25. © 2018, 7skills.org –http://www.7skills.org We all work … 25 Solution Team facing Customer facing Demand facing Supply facing Problem somewhere along these axes
- 26. © 2018, 7skills.org –http://www.7skills.org Solution Team facing Customer facing Demand facing Supply facing Problem … and we all communicate 26 to each other
- 27. © 2018, 7skills.org –http://www.7skills.org … so we all benefit 27 Solution Team facing Customer facing Demand facing Supply facing Problem from better soft skills
- 28. © 2018, 7skills.org –http://www.7skills.org Route 28 Communicate Empathize Explore Collaborate Ideate Tell Sell
- 29. © 2018, 7skills.org –http://www.7skills.org 29
- 30. © 2018, 7skills.org –http://www.7skills.org ▪ The core skill ▪ Transfer concepts between the minds of individuals COMMUNICATE 30
- 31. © 2018, 7skills.org –http://www.7skills.org The Shannon-Weaver model 31 Sender Encode Message Decode Re- ceiver “Green tree”
- 32. © 2018, 7skills.org –http://www.7skills.org • Make teams of 2 pairs of participants not knowing each other (too) well • (Sender + Observer) and (Receiver + Observer) • Sender thinks of an event to communicate to Receiver • About something that happened yesterday • Sender writes it down and shows it to his/her Observer(don’t speak out loud) • Sender draws a picture as an encoding of the messagethat describes the event (no words) • Receiverlooks at the drawing and decodes the message, adding words to the picture • Receiverwrites it down and explains to his/her Observerhow he/she decoded the message • All discuss the process of coding, sending a message and decoding • Did you recognize the steps in the communication process? • Was the event correctly communicated? [5 min.] I’d say: Just do it! 32
- 33. © 2018, 7skills.org –http://www.7skills.org Schramm’s circular model 33 Mes- sage Encode Interpret Decode Decode Interpret Encode Mes- sage Feedback Redundancy
- 34. © 2018, 7skills.org –http://www.7skills.org EMPATHIZE ▪ Look through the eyes of your customer 34
- 35. © 2018, 7skills.org –http://www.7skills.org Persona – give them a face 35 Picture Name, town, profession, income, education, status, etc. Behavior ChallengesGoals
- 36. © 2018, 7skills.org –http://www.7skills.org • Same teams (Never change a winning team!) • Think of 2 or 3 typical types of congress attendants • Young – old; professional – commercial; company – government; etc. • Give them a name, a job, a home, a family, … All fictitious, but realistic, as if they were sitting right next to you • Describe their typical behavior. Could you recognize them? How? • Goals: What are they here for? What do they expect to take home? • Challenges: When would they be disappointed? What would make them leave? • So you have created a few persona’s! • Discuss the results in your team • What did you learn about the persona’s? • Do you know / understand them better by now? [5 min.] Look around and see! 36
- 37. © 2018, 7skills.org –http://www.7skills.org Empathy map – stand in their shoes 37 Pain Picture Think & Feel Hear See Say & Do Gain
- 38. © 2018, 7skills.org –http://www.7skills.org EXPLORE 38 ▪ Stimulate curiosity ▪ Dig deeper
- 39. © 2018, 7skills.org –http://www.7skills.org The landscape of problems and goals 39
- 40. © 2018, 7skills.org –http://www.7skills.org • Same teams (Why not?) • Imagine you are to develop an app to capture workshop evaluations • What could be the goal? • Can you think of a higher goal? Ask the Why?-question. • Would this goal have sub-goals? Ask How to?-questions. • What current problems inhibit the goal? And the sub-goals? • Any other problems for the higher goal? • Relate these problems and goals to the persona’s of the previous exercise • Do all persona’s havethe same (view on the same) problems and goals? • Can a goal for one persona be a problem for another one? • Discuss the results in your team • What did you learn about the relation between problems, goals and persona’s? [5 min.] Dr. Livingstone, I presume? 40
- 41. © 2018, 7skills.org –http://www.7skills.org The Problem-Goal-Solution trinity 41 A negative present state A positive future state An idea about a possible state transition
- 42. © 2018, 7skills.org –http://www.7skills.org COLLABORATE ▪ Foster balance ▪ Group dynamics 42
- 43. © 2018, 7skills.org –http://www.7skills.org • Within a team, people tend to show in a specific, recognizable behavior: a role • In a successful team, roles are complementary to cover all needs Working together in a team 43
- 44. © 2018, 7skills.org –http://www.7skills.org Belbin team roles 44source: www.belbin.com
- 45. © 2018, 7skills.org –http://www.7skills.org • Same teams (You know each other by now …) • Look at your teammates • Individually, take a piece of paper for each of your teammates, and write her/his name on it and (without telling)the Belbin role that you think would fit best • Now (anonymously), collect your notes from your fellows • No discussion; do not try to figure out who attributed which role to you • Study the notes and try to interpret them: this is the waythey see you! • Similar with your own idea of your role or not? • All the same or many differences? • Do you understand why certain roles were attributed to you? • Next discuss your team composition • All rolls staffed? (a person can fulfil more than one role!) • Well balanced team? [5 min.] Who are you, anyway? 45
- 46. © 2018, 7skills.org –http://www.7skills.org • You PLAY a role – it is not that you ARE that role • Most people have a ‘preferred’ (dominant) role and some ‘manageable’ (secondary) roles • You will be more successful if you are able to play more roles, depending on the needs of team • Your team will be more successful if all roles are adequately staffed Remember: 46
- 47. © 2018, 7skills.org –http://www.7skills.org ▪ No limits ▪ Guarantee freedom, safety, trust IDEATE 47
- 48. © 2018, 7skills.org –http://www.7skills.org Diamonds are forever 48 Convergent thinking Divergent thinking Yes, and … Yes, and … Yes, and … Yes, and … Yes, we can … Yes, we can … Yes, we can … Yes, we can …
- 49. © 2018, 7skills.org –http://www.7skills.org • Still the same teams (sigh …) • You already worked on an app to capture workshop evaluations • Go on, let’s make it fantastic! • No limits but your own imagination • Enough time and money, top-of-the-bill hardware/software, all specialists at hand • Each of you writes down her/his best idea for the app on a piece of paper • Take the paper of your teammate at your right hand • Based on that idea, add some thoughts to it and pass it to the left (= diverge!) • Go on until every idea is processed by all members • Now get them all together and discuss them in the team • Back to earth! • Agree on one final solution (= converge!) [5 min.] Let a hundred flowers bloom 49
- 50. © 2018, 7skills.org –http://www.7skills.org • A mind map is a technique used to organize information • It is created around a single concept, drawn as an image in the center, to which associated representations of ideas are added • Mind maps are used to generate, visualize, structure, and classifyideas, as an aid to studying and organizing information, solving problems, and making decisions • It has with many applications business situations, including brainstorming, summarizing, or to sort out a complicated idea • As ideas are inserted radially around the center node, they do not suffer from the implicit prioritization that comes from hierarchy or sequential arrangements • Grouping and organizing is reserved for later stages Mind map 50 Source: Wikipedia
- 51. © 2018, 7skills.org –http://www.7skills.org • Look to an issue from different perspectives • Consider all perspectives before taking a decision Six thinking hats 51 source: www.debonogroup.com
- 52. © 2018, 7skills.org –http://www.7skills.org ▪ Tell a story instead of a feature list ▪ Let the product speak for itself TELL 52
- 53. © 2018, 7skills.org –http://www.7skills.org • Immerse your audience in a story • Tell a personal story • Create suspense • Bring characters to life • Show. Don’t tell • Build up to a S.T.A.R. moment • End with a positive takeaway Storytelling 53 source: blog.visme.co
- 54. © 2018, 7skills.org –http://www.7skills.org A good story • Essential elements • Character: the specific persona involved in your story • Scene: a real-world contexts that involve place and people • Plot: The flow of actions • Things to remember • Authenticity: keep the focus on real humans in real contexts • Simplicity: cut out any unnecessary extras • Emotion: communicatethe emotional stateof your personas throughout their experience 54 Source: @bencrothers Freytag’s Pyramid
- 55. © 2018, 7skills.org –http://www.7skills.org [5 min.] Once upon a time … 55 • We keep the same teams (yeah, yeah, …) • You have a fantastic solution to capture workshop evaluations • What are you going to tell about it to your potential customers? • As a team, imagine how one of your persona’s is using this app • Of course, she is delighted about it! • Tell the story of your persona with your app • Draw a comic strip to show the story • Show the events that occur, her actions, screen shots of the app • Don’t forget her emotions • Just roughly, quickly sketch – it’s not the Mona Lisa
- 56. © 2018, 7skills.org –http://www.7skills.org • Through prototyping, your stakeholders can experience certain aspects of your product at an early stage • You will receive more and better feedback • LoFi prototypes ASAP! Prototyping 56
- 57. © 2018, 7skills.org –http://www.7skills.org SELL ▪ Show benefits ▪ Remove impediments 57
- 58. © 2018, 7skills.org –http://www.7skills.org • Even with a fantastic solution, you will meet change resistance • Your customers will feel • Fear • Uncertainty • Doubt • Listen to their problems and take them seriously • Mitigate the issues and turn them into benefits FUD 58
- 59. © 2018, 7skills.org –http://www.7skills.org • You will have only one chance to convince your customers • You will have only one minute to catch their attention • In this one minute, you must explain • What solution you can offer • What benefits this will bring to them • What next step you expect from them Elevator pitch 59
- 60. © 2018, 7skills.org –http://www.7skills.org [5 min.] Special offer!! 60 • Time to split up (finally!) • First half stays in the role of customer • The others go out to another team as sales • [Sales] You have a great solution to capture workshopevaluations • Use an elevator pitch to get the attention of other team • Next, use the story that your team developed to convince them • [Customers] You need something that helps you to capture workshop evaluations • You invited a group that seems to offer a good solution • You are willing to consider their offer, but want to make sure that it will work • Did you come to an agreement?
- 61. © 2018, 7skills.org –http://www.7skills.org Cialdini’s 6 principles of persuasion 61source: www.influenceatwork.com
- 62. © 2018, 7skills.org –http://www.7skills.org • I hope you enjoyed this workshop, I did my best to develop it • It’s unique: no other IT workshops on soft skills on the market • It’s based on scientific research of renowned experts • You always knew intuitively that soft skills are the key to your success • Together, we made it work. We are a real team! • And a workshop is the best way to practice Let’s be soft to each other! 62
- 63. © 2018, 7skills.org –http://www.7skills.org That’s all, folks! 63 [email protected]