7 Lessons from Mozilla

Lessons from Mozilla provides 7 insights and 2 problems Mozilla learned from its experience as an open source project and maker of Firefox. The insights include the importance of superior products, distributed decision-making, effective communication, making contributions easy, managing expectations of surprise, treating community members as citizens rather than consumers, and experimenting to apply insights. The problems are that engaged citizens can be noisy and contradictory, and there are no maps at large scale.