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9.3 job interviews lecture slides
- 1. Job Interviews Lecture 9.4 University of Alberta ALES 204 Nancy Bray 1
- 2. Housekeeping iClicker funny business and clarification 2
- 3. iClickers You can miss 3 lectures without penalty. You can be late once without penalty. After that if you are late and missed the question, you must come to me after class to explain your lateness. Be prepared to show me the notes you took during class. The number of questions that you answer will count towards the grade. Giving your iClicker to someone else to answer for you is academic fraud. You and the person who takes your iClicker face an investigation. If you think your iClicker is not working, please come to sign in after class. Be prepared to show me the notes you took during class. 3
- 4. Lecture Outline 1. Before the job interview 2. At the job interview 3. After the job interview 4
- 5. 1. Before the interview 5
- 6. Know yourself Your strengths Their needs Education Experience Qualifications “Fit” 6
- 9. Know yourself Record your “accomplishment statements” What + How + Result Write down three things that you did well 9
- 10. P.A.R. questions Practice for P.A.R. interview questions, i.e., tell me of a time you faced a difficult situation at work. Problem Action Result 10
- 11. Practice Write a P.A.R. script from one of your accomplishment statements 11
- 12. Know the organization Research the organization Print material Internet Friends Organization statements 12
- 13. Researching the organization Organization structure Type of product/service offered Customer base and target market Competition Interview process and notification Recruiting team and selection process Dress code Organizational culture / values Training and development mandate Promotional opportunities Future goals Trends in the industry 13
- 14. Dress the part You need the right costume Find out about the organization’s dress code and match it Conservative Business casual Casual Creative fashion 14
- 15. Before the interview 1. Know yourself 2. Know the employer 3. Dress the part 4. Practice! 15
- 16. 2. At the Interview 16
- 17. Types of interviews Screening and selection Structured interview Unstructured interview Panel interview Serial interview Telephone/video conference interview 17
- 18. Phases of an interview Introduction Exchange of information Your questions Closing 18
- 19. The Introduction Enter smiling, with confidence Wait for the interviewer to offer to shake hands Wait for interviewer to offer you a seat Sit straight up, lean forward, open body language 19
- 20. The Interviewer’s Questions Maintain eye contact Watch your body language Watch the tone and pitch of your voice Keep your answers focused Give examples to support your answers Ask if your answer was clear 20
- 21. Interview Questions and Answers 21
- 22. Typical themes in questions Can you do the job? Will you do the job? Will you fit in? 22
- 23. 5 Types of Questions 1. Directives, i.e, How has your education prepared you for this job? 2. Non-directive, i.e., Tell me about yourself 3. Hypothetical, i.e., What would you do if... 4. Behaviour Descriptive, i.e., Tell me about a time when you... 5. Stress, i.e., Have you ever missed work due to stress? 23
- 24. Top 10 Interview Questions 1. What is your greatest strength? 2. What is your greatest weakness? 3. How do you handle stress and pressure? 4. Describe a difficult work situation / project and how you overcame it. 5. How do you evaluate success? 6. Why are you leaving or have left your job? 7. Why do you want this job? 8. Why should we hire you? 9. What are your goals for the future? 10.Tell me about yourself. 24
- 25. 1. What is your greatest strength? Keep a list of your strengths and examples to support your claims For every interview, choose a strength that matches the need of the organization Sample answer: When I'm working on a project, I don't want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule. 25
- 26. 2. What is your greatest weakness? Briefly state a weakness that is really a strength Follow up with how you deal with this weakness Sample answer: Being organized wasn't my strongest point, but I implemented a time management system that really helped my organization skills. 26
- 27. 3. How do you handle stress? Use the P.A.R. formula Sample answer: If the people I am managing are contributing to my stress level, I discuss options for better handling difficult situations with them. 27
- 28. 4. Describe a difficult work situation Use the P.A.R. formula 28
- 29. 5. How do you evaluate success? Use your accomplishment statements Sample answer: I evaluate success in different ways. At work, it is meeting the goals set by my supervisors and my fellow workers. It is my understanding, from talking to other employees, that the GGR company is recognized for not only rewarding success, but giving employees opportunity to grow as well. After work, I enjoy playing softball, so success on the field is catching the winning pop-up. 29
- 30. 6. Why are your leaving or have left a job? Employers use this question to determine if you are a job hopper Avoid criticizing your former employers or managers Sample answer: I found myself bored with the work and looking for more challenges. I am an excellent employee and I didn't want my unhappiness to have any impact on the job I was doing for my employer. 30
- 31. 7. What do you want this job? Choose reasons that will align with the organization’s priorities Sample answer: I want this job because it seems tailored to my competencies, which include sales and marketing. As I said earlier, in a previous position I created an annual growth rate of 22 percent in a flat industry. Additionally, the team I would work with looks terrific. 31
- 32. 8. Why should we hire you? Give concrete examples of your accomplishments and how they fit with the organization’s needs 32
- 33. 9. What are your goals for the future? Have a 2-year and 5-year plan of where you see yourself in that particular organization Don’t discuss personal, non-job-related goals Sample answer: I see myself as a top performing employee in a well- established organization, like this one. I plan on enhancing my skills and continuing my involvement in (related) professional associations. 33
- 34. 10. Tell me about yourself Focus on experience, skills, personal strengths and values that relate to the position Be specific and provide specific examples 34
- 35. Your Questions Should demonstrate your commitment, your long term goals, your willingness to learn, your flexibility and self-worth Prepare a number of key questions before the interview 35
- 36. Sample questions for you to ask What skills are considered the most important for success in the position I’m applying for? What is the most urgent or difficult part of the job? Tell me more about how this job fits into the big picture. Describe the type of person who does best in the organization. What style of management does this organization prefer? What are the next steps in the job application process? When would you like the ideal applicant to start? 36
- 37. Closing Ask the interviewer if there is any more info required Restate your qualifications and how they would benefit the organization Reaffirm your interest in working for the organization and in the job State when you would be available to start Ask when the decision will be made Thank the interviewer for their time Send thank you letter to interviewer within 48 hours. (Not to government jobs) 37
- 38. Negotiating pay Always research pay levels before your interview Public sector pay levels are usually available online and there is little negotiating room Look at job ads for similar positions to find representative pay scales Decide before the interview what salary range you are expecting and why 38
- 39. Negotiating Pay - During the Interview Interviewee should not bring up pay during an interview. Wait until you are offered the job. Interviewer may ask however: What do you think you are worth to us? We offer X for this position. Does that fit with your expectations? We have had other candidates who will accept $X. Will you? Back up your expected salary range with research from other organizations and tie it to your qualifications 39
- 40. Negotiating Pay - After the Interview Don’t raise the question of pay during the interview, wait until you have been offered the job Base your expected salary on your research of the industry and your qualifications and state your reasoning 40
- 41. Reasons that you didn’t get the job Your image doesn’t match the role you want to play Your references are not stellar Your expectations don’t match reality One of the interviewers didn’t like you They had someone else in mind Another candidate was better than you! 41
- 42. Take away Prepare, prepare, prepare! Practice, practice, practice! 42