MSS Business Integration Practice Ibm Web Sphere
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This document provides an overview of Miracle Software Systems, Inc., including their corporate profile, areas of expertise, services offered, technology coverage, clients, global presence and delivery models. Specifically, it summarizes Miracle as a mid-sized systems integrator specialized in SOA and integration, with deep IBM WebSphere expertise. It also outlines their global delivery center in India and dual global delivery model for offshore resources.
![Sample Service Level Agreement Management Template Service Levels – Production Support & Enhancements Service Levels – Development & Projects TBD TBD Calendar Month Response Time TBD TBD Calendar Month Prioritized each month along with Client and are generally to be completed by approved due date. Project Enhancements TBD TBD Calendar Month Low: Resolution by 2-5 working days or approved due date. TBD TBD Calendar Month Medium: Resolution within 24-48 hrs. TBD TBD Calendar Month High: Resolution within 4-8 hours. Resolution to Fixes Minimum Expected Measurement Window Performance Category % of Production bugs which resulted in rework within 30 days from the time code is moved into production Quality % Effort Slippage: [(Actual Effort - Estimated Effort) / (Estimated Effort)] * 100 Effort deviation Schedule Deviation: [(Actual Phase Duration – Estimated Phase Duration)/Estimated Phase Duration] * 100 Schedule Deviation Minimum Expected Measurement Window Performance Category](https://image.slidesharecdn.com/MSSBusinessIntegrationPracticeIBMWebSphere-122609928279-phpapp03/85/MSS-Business-Integration-Practice-Ibm-Web-Sphere-20-320.jpg)
MSS Business Integration Practice Ibm Web Sphere
- 1. Miracle Software Systems, Inc. Corporate Profile & IBM WebSphere Practice Services Oriented Architecture Execution Utilizing WebSphere Tools “ Leveraging SOA for an Integrated World”
- 2. Miracle Background SOA – Strategy, Planning, Architecture and Industrialization Business Process Management in the context of SOA Integration/Middleware (EAI/B2Bi/EDI/ESB…) Enterprise Portals & Commerce Information Management / Business Intelligence Manufacturing / Automotive / Aerospace / Airline Financial Services/ Insurance Energy & Utilities Healthcare / Life Sciences Logistics Retail Key Industries Mid Sized Systems Integrator founded in 1995 Global Delivery Centers across Canada, USA,UK, India, Singapore, Australia Integration & SOA specialist with Deep Industry Experience 1300 Consultants Globally (US around 480) Financially Stable Private Company Some of Key Partners Solutions and Services Overview
- 3. Miracle and IBM Relationship IBM’s highly ranked Premier Business Partner & a Top-7 SOA Specialty partner One of the Top-3 WebSphere Business Integration Business Partners in the U.S. 12 years of expertise with all the IBM Middleware / WebSphere products right from Crossworlds & Mercator era. WebSphere Innovation Center, one among the only 14 in the U.S. focusing on product development and support of IBM WebSphere suite of products. Well-Known for WebSphere Residency programs, Beta Testing and IBM International Technical Support Organization (Around 50+ IBM Redbooks) . Over 350 certified consultants in US alone dedicated to the WebSphere brand. Reseller of IBM Software – All Software Brands Very competitive quotes for New Licenses and Renewals through price discounts we get from IBM based on our Premium Partnership with IBM Additional discounts along with our services Combination of our Software and services procurement enables Miracle to pass additional substantial discounts to our clients. Can request for and provide special pricing bids on IBM products to clients based on certain conditions. Our discounts apply on top of the special bids
- 4. Miracle Differentiation: Why Miracle? We are mid-sized Niche systems integrator and therefore can be more nimble and flexible organization that can quickly respond to customers changing necessities compared with other larger vendors We are focused on only SOA and a specific set of industries – this focus allows us to build high-quality cost-effective solutions on-time and budget & also pro-actively offer technology solutions that solve our customer business problems We are able to offer significant value to our customers through our technology accelerators, frameworks, industry best practices & offshore presence – specifically, we can offer a price that is at least 25% to 35% lower than companies such as IBM, EDS, and Infosys. We have deep expertise in WebSphere brand - We are a premier partner of IBM, a SOA specialty partner , and the #1 provider of WebSphere skills in India as well as in the USA. This strong relationship with IBM helps us resolve any product-related issues at a faster pace compared with other vendors.
- 6. BPM & SOA Architectural Services SOA + BPM ADOPTION PHASES LEARNING DECIDING PLANNING DEPLOYING EVOLVING SOA Opportunity Assessment SOA Roadmap SOA Architecture Blueprint and Enterprise Modeling for SOA SOA metrics, ROI and service accounting SOA Communication Service Context and Identification SOA Solution Engineering & Implementation SOA Organizational Effectiveness SOA Governance Service Lifecycle SOA Tools Evaluation & Implementation Service-Oriented Business Process Design and Implementation SOA Quality Review SOA + BPM Introduction Workshops
- 7. BPM & SOA Industrialization Services SOA Management SOA Software, Amber Point, Actional SOA Testing ITKO, Mind Reef New Software Sales & Renewals Implementation Staff Augmentation Upgrades & Maintenance BPM & SOA Industrialization Services Technologies Supported Vendors SOA Environment Integration Portals IBM, Oracle, SAP BPM IBM, Oracle, SAP, Pega Systems ESB IBM, Oracle, SAP, Fiorano, Sonic Service Discovery Registry & Repository IBM, Oracle, SAP, Systinet, SOA Software Service Enablement Services IBM, Oracle, SAP
- 9. Miracle Technology Coverage Enterprise Integration Tools IBM Websphere Message Broker/ WebSphere ESB / MQ Series/ DataPower Appliances WebSphere Business Services Fabric/ WebSphere Services Registry and Repository/ WebSphere Process Server / Monitor/ Modeler/ Integration Developer / WebSphere Interchange Server WebSphere Transformation Extender webMethods / Software AG BEA / Oracle TIBCO Vitria BizTalk Portals & Commerce WebSphere Portal Server WebSphere Commerce WebLogic Portals SharePoint Portals
- 10. Miracle Technology Coverage B2B (Partner Gateway) WPG / WDI / WBIC WebSphere Trading Manager Gentran / Sterling Commerce webMethods BizTalk 2004 / 2006 ETL and Business Intelligence WebSphere DataStage, QualityStage, ProfileStage (aka IBM Ascential) WebSphere Information Server Business Objects Cognos Hyperion Informatica
- 12. Business Integration and B2B Customers
- 13. ETL and Business Intelligence Customers
- 14. Current Global Geographic Presence 1300 professionals across 6 Countries worldwide Wentworthville, NSW Australia USA - Detroit, MI World HQ Singapore Vizag, India UK Windsor, Canada
- 15. Global Development Center - Miracle City Introduction Report to HQ India in Vishakapatnam, Andhra Pradesh, India Location: Miracle City, Vizag - 1 hour drive from HQ India. Nearest Airport: Visakhapatnam – 28 Miles Located On the South Eastern Beaches of India ( Hawaii of EAST). Miracle City occupies a vast area of around 400 Acres (Office Buildings, Integrated Housing and Hostels Facility, Resort Rooms, Restaurants etc). Very close to Inaugurating MIST – Miracle Institute of Science and Technology Captive Power Generation: 40 Mega Watts with Standby From State Power Grid through Several 33KVA Transmission Lines Redundant Fiber Optic Links: 4 X T3 Circuits 100% Debt Free - Completely Owned / Operated / Maintained by Miracle Software Systems, Inc. Miracle City runs on Eastern Time Zone - It lends itself to be very convenient for running 7 X 24 Support Centers Current 1600 seat Capacity. Current Strength 940 Consultants.
- 16. Miracle Sourcing & Delivery Models Staff Augmentation Architects / Designers / Project Managers / Business Analysts Strategic Out-Tasking Integrations / Portlet Development / J2EE Components Average Duration of Each Unit of Work: 1 Week to 4 Weeks Project Based Outsourcing Project based Outsourcing with the 3 Tiers of Resourcing. Collaborating with the Customers Resources to achieve a Specific Deliverable Onsite Offsite (Development from Novi, MI) Offshore (Development from South Asia, Australia) Hybrid Model (Onsite + Offsite + Offshore) Sourcing Models Delivery Models
- 17. Engagement Model for Offshore Resource Distribution: Architecture Team - Miracle / Customer / Both Project Management – Miracle / Customer / Both Design – Offshore / Minimal Onsite Construction & Assembly – Factory Offshore Governance / Deployment – On Site Miracle / Customer Testing – Onsite / Offshore Miracle / Customer Time Zones: The Offshore Team Works in US Time Zone to Improve Collaboration / Team Work
- 18. Validation of Project Milestones Project Progress Validation Project Progress Project Preparation Business Blueprint Realization Final Preparation GoLive/Support System Design Specification Functional Requirements Specification Performance Qualification Validation Master Plan Operational Qualification Generate SOPs Validation Determination Validation Summary Report Verify Production Cutover Vendor Assessment / Audit Traceability Matrix User Requirements
- 19. Our Project Monitoring and Control Weekly status reports Participants Miracle Project Manager Client Project Manager Core team Reporting measurements Progress & Pending Jobs 2 Week Rolling Plan Key Highlights & Achievements Outstanding Issues & Risks Change Request Tracker Review Monthly reviews Participants Miracle Program/Project Manager Client Program/Project Manager Steering Committee Reporting metrics Monthly Progress Charts & Milestones reviews Schedule & Cost Impacts Critical Open Issues Key Change Requests Quarterly reviews Participants Miracle Senior Management Client Senior Management Reporting metrics Overall Engagement review Project Progress – Plan vs. Actual Highlights & Milestones Achievements Key Open Issues Customer Satisfaction reviews
- 20. Sample Service Level Agreement Management Template Service Levels – Production Support & Enhancements Service Levels – Development & Projects TBD TBD Calendar Month Response Time TBD TBD Calendar Month Prioritized each month along with Client and are generally to be completed by approved due date. Project Enhancements TBD TBD Calendar Month Low: Resolution by 2-5 working days or approved due date. TBD TBD Calendar Month Medium: Resolution within 24-48 hrs. TBD TBD Calendar Month High: Resolution within 4-8 hours. Resolution to Fixes Minimum Expected Measurement Window Performance Category % of Production bugs which resulted in rework within 30 days from the time code is moved into production Quality % Effort Slippage: [(Actual Effort - Estimated Effort) / (Estimated Effort)] * 100 Effort deviation Schedule Deviation: [(Actual Phase Duration – Estimated Phase Duration)/Estimated Phase Duration] * 100 Schedule Deviation Minimum Expected Measurement Window Performance Category
- 21. Global Delivery Model Dual Approach Miracle Global Delivery Model Global Capability Deployment Building capabilities ahead of demand Alignment to service lines Acceleration of asset-reuse Global Business Solution Center Global Solution Delivery 1 2
- 22. Global Delivery Model Global Capability Deployment Alignment of Global Delivery staff and appointment of dedicated leaders to reduce response time Alignment to offerings to service lines to improve quality of delivery Acceleration of asset-reuse to decrease cost and increase quality Global Business Solution Center Global Solution Delivery time cost quality Miracle Global Delivery Model Global Capability Deployment Global Business Solution Center Global Solution Delivery 1 2
- 23. Miracle Global Development Center (Miracle City, India)
- 24. Client & Miracle - Together we Succeed Thank You !