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Similar to My PADLA (1/20/09) Presentation
My PADLA (1/20/09) Presentation
- 1. Designing a Blended Learning Program … and Other Great Mysteries of Life Gus Prestera, PhD, CPT President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University January 21, 2009 LaSalle Metroplex
- 2. Gus Prestera, PhD,CPT President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University www.bevenourprestera.com www.effectperformance.com www.personal.psu.edu/gep111
- 3. Curriculum Design ConsultingCustom Course Development: Classroom Materials (Guides, Slides, T3) E-Learning (courseware, tests, games, simulations, webinars) Mobile Learning Ready-Made and Made-to-Order Blended programs in the areas of: Leadership Development Management Sales Service Communication Trainer Certification
- 4. Questions we’ll tryto answer… What is blended learning? What process can we use to design it? What are the pros and cons of blended learning? How do we know when a blend is good? Bad? When does blended learning make sense? What are some pitfalls and lessons learned?
- 5. What is Blended Learning? What is Blended Learning?
- 6. Some Technologies…Course Management System (e.g., Angel, Blackboard) E-Mail Blog Threaded Discussion (Bulletin Board) Courseware Tutorials Simulations & Gaming Tests and Assignments Podcasts & Vodcasts Books & Workbooks Mobile Learning & Wikis Classroom Instruction Audio Conference Video Conference (Tele-Presence) Web Conference Virtual Worlds Chat Whiteboards Multi-User Games Virtual Worlds Collaboration Tools Facilitated Self-Paced Synchronous Asynchronous
- 7. Synchronous e-Learning Monitorparticipation Polling
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- 10. Blended Learning ModelsMarker & Prestera, 2006 Addressing performance gaps Develop a cohesive strategy for addressing a performance need, leveraging not only formal and informal learning but also non-training performance improvement interventions 5. Performance Developing mission-critical skills Develop a cohesive strategy for addressing a learning need that integrates multiple learning activities and involves both formal and informal learning 4. Integrated Optimizing the time and investment involved with instructor-led training Sequencing instruction such that e-learning comes before and after instructor-led training or such that instructor-led training comes before and after e-learning 3. Bookend Increasing participation in training and raising learner satisfaction Matching the media and delivery technology with audience learning styles 2. Styles Leveraging existing resources and minimizing costs Combining different media and delivery technologies based on cost/benefit profile 1. Stitching Best Suited For… Description Approach
- 11. Performance Engineering ModelCapacity … to learn … to perform … to improve Motivation … to learn … to perform … to improve Information Clear expectations Relevant feedback Clear instructions Resources Materials, tools Time Working conditions Incentives Financial rewards Recognition, praise Positive work environment Knowledge Know-how Skills Fluency Individual Factors Organizational Factors Gilbert, 1970 Human Competence
- 12. Performance Solutions Capacity… to learn … to perform … to improve Motivation … to learn … to perform … to improve Information Clear expectations Relevant feedback Clear instructions Resources Materials, tools Time Working conditions Incentives Financial rewards Recognition, praise Positive work Knowledge Know-how Skills Fluency Clarify expectations Provide feedback Provide instructions Training Practice Provide resources Improve tools Ergonomics Simplify work Development Hire/Replace Incentivize Performance Recognize Performance Cultural change Coach Hold accountable Hire/Replace
- 13. What is blendedlearning to me? Using MULTIPLE : Delivery Technologies Approaches For the SAME Target Audience Base Content To accomplish DIFFERENT Instructional Objectives Within a SINGLE Strategy To achieve a DESIRED Performance Outcome … With the aim of supporting learning over time to achieve and sustain performance results efficiently .
- 14. The Learning ProcessHow do we support learning over time? Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Awareness Building Prestera & Marker, 2006 Skill Refresh Barriers to Transfer
- 15. Questions we’ll tryto answer… What is blended learning? What process can we use to design it? What are the pros and cons of blended learning? How do we know when a blend is good? Bad? When does blended learning make sense? What are some pitfalls and lessons learned?
- 16. What process canwe use to design it? What process can we use to design it?
- 17. Our Process Createthe best gosh-darn content we can What would it ideally look like in the classroom? Map course sequence: What objectives could we better support through other technologies and approaches? What can we do to support transfer? What can we do to prevent fading? What can we do to optimize the classroom training? Create global standards and master project plan Design specific components Build-Test-Implement-Evaluate
- 18. Course Map: ACoaching Course Introductory Webinar Follow-up Conference call WBT tutorial Classroom Event Half-Day: Overview for supervisors…get their commitment to support transfer 30-minute webinar to set context, provide overview, and set expectations – build awareness Laying the Groundwork for Coaching Build knowledge WBT tutorial Podcast Series The Coaching Process Build knowledge Focus on practice, practice, practice Mastery of skills Discuss what worked, what didn’t, and how to overcome obstacles - Skill transfer 12 scenario-based podcasts to help maintain skill Reduce fading Online Test Covering the 2 modules above Mastery of knowledge Executive Briefing Playbook OTJ Assignments Resource Site Web site containing links to tools, resources Eventually, move towards social networking format
- 19. Supporting the LearningProcess Skill Building Knowledge Building Skill Mastery Awareness Building Prestera & Marker, 2006 Introductory Webinar WBT Tutorials Case-based activities and discussion in the classroom Online Test Role Play in the classroom Executive Briefing OTJ Assignments Follow-up Discussion Playbook Feedback Systems Additional possibilities: Coaching the Coach Coaching Certification Coaching “Black Belt” Skill Transfer Skill Fluency Skill Refresh Podcasts Resource Site
- 20. Another Example? AnotherExample?
- 21. Skill Building KnowledgeBuilding Skill Mastery Skill Transfer Skill Fluency Communication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building Orientation Guide Curriculum Guide Compensation Guide Expectation Setting with Branch Managers Checkpoint Call (with Training Manager) Week-by-week Roadmap
- 22. Workbooks Web-based TrainingLive Meetings (with Training Manager) Online Exams Books Webcasts Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Communication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building
- 23. Scenario-based Exercises CaseStudies Situational Videos Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Communication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building
- 24. Weekly Coaching Sessions(Role Plays) Action Learning Assignments Branch Manager Meetings Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Communication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building
- 25. Performance Tracking BranchManager Meetings More Coaching Sessions Instructor-led Workshops Continuing Education & Certifications Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Communication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building
- 26. Questions we’ll tryto answer… What is blended learning? What process can we use to design it? What are the pros and cons of blended learning? How do we know when a blend is good? Bad? When does blended learning make sense? What are some pitfalls and lessons learned?
- 27. What are some pros and cons? What are some pros and cons?
- 28. Possible Pros andCons Pros More efficient More instructionally sound More common sense More flexibility for learner Reduces classroom time Lowers travel costs Lowers downtime Cons More complex Less economies of scale Can be more expensive to develop Can take longer to develop Can take longer to deploy Can be more expensive to maintain
- 29. How do weknow when a blend is good? Or bad? How do we know when a blend is good? Or bad?
- 30. Some factors toconsider… Effectiveness “ Tastes great!” Technologies & approaches match the needs Promotes skill transfer Prevents fading over time Is user friendly Supports emotional needs, not just cognitive needs Efficiency “ Less filling!” F2F classroom time optimized Online synchronous time optimized Online seat time minimized
- 31. When does blendedlearning make sense? When does blended learning make sense?
- 32. When Blending MakesSense low high low high Skill Complexity Skill Importance 1 2 3 4
- 33. Examples Mission-critical competenciesfor most organizations Leadership Management Service Communications Organization-specific competencies Selling skills for a sales organization Design skills for a design firm (engineering, architecture, advertising, consulting)
- 34. What are somepitfalls and lessons learned? What are some pitfalls and lessons learned?
- 35. Lessons Learned 1.Blending is not an excuse to add more fat… … keep it lean 2. E-Learning is not a ‘trash dump’ for bad content… … learning needs to happen online too 3. Blended learning is a process… … so guide them through it 4. Don’t be a tech snob or ideologue… … .be pragmatic in selecting technologies and approaches 5. Blended learning can represent a fundamental change… … it may require change management 6. It doesn’t all need to roll out together… … Consider a phased rollout
Editor's Notes
- #2 Blended learning is a design approach that involves combining multiple instructional formats—some technology-based, some traditional, some self-paced, some instructor-led—to address a single instructional need. This approach offers potential advantages in terms of learning, transfer, and cost avoidance. In this session, we’ll examine those potential advantages and look at specific examples of blended courses, programs, and curricula, then discuss best practices for applying a blended approach, common pitfalls, and lessons learned.