A bag full of trust - Christof Braun at AOE Conference 2018
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The document discusses the concept of trust in the workplace. It defines trust as assuming vulnerability with an optimistic expectation of someone else. It then outlines why trust is valuable, noting that trust improves teamwork, enables delegation, allows for experimentation, and makes feedback and the overall system more productive. The document presents a "Wheel of Trust" model that identifies key factors for building trust, such as clarity, competence, compassion, and consistency. It provides examples of behaviors for strengthening each factor. Finally, it discusses strategies for maintaining trust, regaining lost trust, and developing an overall culture of trust in an organization.
A bag full of trust - Christof Braun at AOE Conference 2018
- 1. A BAG FULL OF Christof Braun TR UST AOE Conference 15 November 2018
- 2. WHAT IS THIS TRUST THING? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
- 3. WHAT IS THIS TRUST THING? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST IS WHEN YOU ASSUME VULNERABILITY WITH AN OPTIMISTIC EXPECTATION OF SOMEONE ELSE.
- 4. AND WHY IS TRUST SO VALUABLE? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST IMPROVES TEAMWORK
- 5. AND WHY IS TRUST SO VALUABLE? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST ENABLES DELEGATION
- 6. AND WHY IS TRUST SO VALUABLE? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST ALLOWS FOR EXPERIMENTATION
- 7. AND WHY IS TRUST SO VALUABLE? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST MAKES FEEDBACK USEFUL
- 8. AND WHY IS TRUST SO VALUABLE? AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! TRUST MAKES THE SYSTEM MORE PRODUCTIVE TRUST SPEED COST
- 9. THE WHEEL OF TRUST (IN C) AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 10. CLARITY AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 11. CLARITY AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Deal in Facts Honesty – no Lies Communicate Rather More Than Less Say What You Mean – Mean What You Say Talk About Your Intent Honestly No (or Minimal) Access Restrictions (Code, Tickets, Wiki, Financial Data,…) Public Meetings (Share Minutes or Even Recordings) …
- 12. CONNECTION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 13. CONNECTION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Know Your Colleagues (Personal Maps) COIs for Common Interests Company/Team Events Establish Shared Goals and Values Pair Working …
- 14. COMPETENCE AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 15. COMPETENCE AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Continuous Improvement (Retros, Feedback) Learning Culture Slack Time for Competence Development Knowledge Hours (Hack-, POk-, Design- athons) Demos (to Customers), Company Trade Fairs Public Appreciation of Contribution (Kudos, …) …
- 16. COMPASSION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 17. COMPASSION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Put Their Interests Ahead of Yours Listen Carefully Show Your Emotions Ask for Help Apologize Praise (Kudos, Positive Feedback) Communicate Compassionately (NVC) …
- 18. CONSISTENCY AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 19. CONSISTENCY AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Walk the Talk Practice What You Preach Be Careful With Your Commitments/Promises Clear, Communicated Goals and Values Admit Mistakes …
- 20. CONFIRMATION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results
- 21. CONFIRMATION AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Wohlwolle n Mitgefühl Sorge Fähigk eit Resul tate Beitra g fff Clarity Transparency Sincerity Connection Similarity Common Interests Compassion EmpathyBenevolentConcern Confirmation Reciprocity ExperienceConsistency Integrity Predictability CompetenceContribution Results Do Good to Others Be Patient – Good Things Will be Done for You Celebrate Joint Success Praise and Recommend Others Treat Others as You Want to be Treated Advance Trust (the Bag…) …
- 22. THE BAG EMPTIES – BREAKING TRUST AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Talk About It! Use NVC to Describe Your Experience Unintentional or Deliberate? Unintentional -> What Can We Learn? Deliberate -> What Are the Consequences? Consequences Only for Trustbreaker, Do Not Punish All
- 23. REGAINING TRUST – REFILL THE BAG AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Acknowledge and Apologize Use the Trust Wheel to Identify Where the Tire is Flat Deliberately Fix the Flat Section Be Patient REGAINING TRUST – REFILL THE BAG AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Acknowledge and Apologize Use the Trust Wheel to Identify Where the Tire is Flat Deliberately Fix the Flat Section Be Patient
- 24. A TRUST STRATEGY AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! Give a Trust Advance – The Trust Bag Pay Attention to the Bag – Refill Before it Empties Controlling everything is not good – Trust is much better Tit-for-Tat is Successful but hinders Establishment of a Trust Culture TR UST
- 25. AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile! So – Take the Plunge, do not be Afraid to Trust Be Deliberate About Your Trust Relationships and A Trust Culture Just Might Emerge!
- 26. Thank you! AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!