PERFORMANCE SEARCH
Sergeant Major Newman
Tank Commander Brady
Our Mission Today
CPL, CPD, get
on the floor: 1, 2,
3!
CPC, CPA, time
to get you fit
today!
Rules of engagement:
1. Limbering up time
2. Assessing your core fitness
3. High impact training
4. Strength & stamina
5. Warm-down
LIMBERING UP
Hilton hasn‟t heard the gossip…
20 SIT UPS,
AT THE
DOUBLE!
GAP doesn‟t tailor some ads to search queries…
I WANT TO SEE
YOU SWEAT!
Ernest Jones needs to focus on cost savings…
But don‟t target keywords correctly…
YOU CAN’T
HANDLE THE
TRUTH!
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Assessing Your
Core Fitness
90% of merchants have PPC brand competitors
Are you appearing on key brand terms?
Are you appearing on your brand terms?
„Easyjet flights‟ 110,000 searches per month
35% of traffic
lost
38,500 potential
clicks
AOV: £500
CR: 4%
Sales: 1,540 Rev: £770,000
Are you appearing on your brand terms?
Are you appearing on your brand terms?
Are you appearing on your brand terms?
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
 Test incrementality of PPC + SEO
 Remember brand coverage can:
 Give you greater dominance of inventory space
 Help to facilitate quality score across your account
 Enable (instant) controlled messaging & offers
 Help to push the competition out of easy-win territory
Negative matching showed a 350% ROI increase
for clients like Canterbury.com
Are you using this technique effectively?
Are you negative matching effectively?
£1,820 potential
wasted money
Are you negative matching effectively?
£12,160
wasted money
Are you negative matching effectively?
 Cut down on wasted ad spend
 Improve targeting, thus quality score
 Boost your ROI
 Identify new opportunities
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Bing drives 10% additional traffic…
…at twice the conversion rate of Google.
Are you appearing there?
Are you appearing on Bing?
2,615 impression
reach
Are you appearing on Bing?
89.3%
4.7%
3.3% 2.7%
UK Market Share
73.8%
16.0%
15.2%
1.9%
US Market Share
Google
Bing
Yahoo
Other
Google’s share is less than 85% in Europe Source: ComScore, 2013Source: Experian, 2013
Are you appearing on Bing?
 There‟s a potential 10% extra traffic
 Some of our clients have seen up to 100% conversion increase
 The porting process from Google is simple
 Coverage across Bing and Yahoo on one platform
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Found sitelinks increase CTR by up to 40%
So why doesn‟t everyone use them?!
Are you using Sitelinks?
Are you using Sitelinks?
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
 Take up even more valuable search real estate (for negligible cost)
 Push competition even further down the page
 Direct users to multiple landing pages – deep-linking
 Even greater control over messaging
 Great for quick messaging, e.g. 1 day sales
It‟s been the “decade” of the mobile!
So why do 44% of the merchants at this
event, doing mobile PPC, have un-optimised
sites…?
Mobile is growing…
And growing…
Source: eConsultancy 2013
27
x5Mobile search queries increase in 2
years (Google, 2012)
95%
Smartphone use results in action
e.g. purchase, call etc. (Google, 2012)
40%
Mobile users turned to
competitor after bad
experience (Gomez)
67%
Smartphone owners more likely to
buy from an optimised site
(Google, 2012)
Mobile is growing…
28
Mobile is growing…
60% of the real estate is
taken up by paid
advertising
Are you mobile-optimised?
 A growing customer-base of engaged mobile searchers
 Conversion can be better than desktop (thanks e.g. to call extensions)
 Localised targeting
 Lower CPC‟s (currently)
 Less competition
So, how fit are we all?
Yes, 48
%
No, 52
%
Mobile Optimised
Yes, 64
%
No, 28
%
Poor, 8
%
Mobile PPC
Yes, 60
%
No, 28
%
Poor, 1
2%
Bing PPC
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
So, how fit are we all?
Yes, 76
%
No, 24
%
Poor, 0
%
Brand Presence
(where needed)
Yes, 81
%
No, 14
%
Poor, 5
%
Sitelinks
Yes, 48
%
No, 33
%
Poor, 1
9%
Basic Negatives
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Rules of engagement:
1. Get the basics right
2. Question whether you should
be appearing on your brand
terms
3. Expand your negatives list
4. Ensure you utilise sitelinks
5. Get mobile
HIGH IMPACT
Aggregator sites are dominating PPC
But do they build and protect your brand?
The rise of the Aggregator Sites: Own your Brand
Booking.com dominates the European online
travel market with 55% market share and over
226,000 hotels within its listings.
(source HotelNewsNow.com)
The rise of the Aggregator Sites: Own your Brand
The rise of the Aggregator Sites: Own your Brand
Would you prefer this?
The rise of the Aggregator Sites: Own your Brand
Or this?
The rise of the Aggregator Sites: Own your Brand
 Take back your brand – we call it ‘brand protection’
 Own YOUR customers
 Prevent potential leakage
 Use aggregators for generics, but heavily question their value on brand
 Pay less commission by filling the void yourself or with a partner
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Product Listing Ads are now all paid for
But many advertisers are struggling…
Merchant products used to appear in natural search results
Google Shopping – PLA‟s
Google Shopping – PLA‟s
Now merchants have to pay to appear
CTR for PLAs was 73%
higher than standard text
ads
PLA moved from a
1.5% market share in
Q2 to 5.6% in Q3
And the space is going to
become more and more
competitive & valuable
Click share also
increased from 1.2% to
7.9%
Conversion rate was
35% higher
Average CPC was 36%
lower resulting in an
ROI improvement of 46%
Landscape on a study of 270m global impressions & clicks (Kenshoo, 2012)
Google Shopping – PLA‟s
Well-managed PLA PPC will lead to greater results & ad rank
Google Shopping – PLA‟s
Google Shopping – PLA‟s
 You now have to pay for a service that was once free
 Compared to traditional search, industry averages suggest:
 Higher CTR‟s
 Higher Conversion Rates
 Higher ROI
 It‟s important to start accessing the benefits of PLA‟s before the space
gets saturated
Google Shopping – PLA‟s
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
Enhanced campaigns…
Dun dun DUUUUN! …
Enhanced Campaigns: what are they?
 Big update to Google AdWords core functionality
 Mandatory update by end of July 2013
 Desktop & tablet devices are grouped together
 Bids are now set with “% change modifiers”
What do our friends at Google say??
Day Parting
• With more advanced ad
scheduling you can
better optimise your
campaigns to the
various hours of the day.
0
1000
2000
3000
4000
5000
6000
7000
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Location Targeting
• With proximity bidding you can
bid more for customers closer to
you.
What do our friends at Google say??
Advanced Extensions
• Ad Group Sitelinks
• Extension Scheduling
• Call & App Downloads
What do our friends at Google say??
But…
• Rising CPC’s
• Mobile Bidding Issues
• Inability to optimise to
best practice performance
PPC
But…
Enhanced Campaigns are here - be prepared!
 Improved targeting with ad scheduling & proximity bidding
 New features: ad group sitelinks & click to download
 But… beware of rising costs from CPC increases and bid adjustment
multipliers
 And… we think Google may reverse this in the future…
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
STRENGTH &
STAMINA
Getting more out of Performance Search
 Facebook Exchange Retargeted Ads deliver massive
return on investment: up to 16x (Techcrunch)
 Excellent opportunities for lead generation
 Great support for offer endorsement & shareability
 Ability to directly target your database
Getting more out of Performance Search
 Cheaper CPC’s
 Localised targeting
 Great mobile compatibility
 Complements the performance model
 Ability to target by:
 demographic
 interests
 Who the user is following
Getting more out of Performance Search
 inSlate (pre-10 minute+ videos)
 inSearch (static ads)
 inStream (TV format-like adverts)
 inDisplay (GDN)
 Mobile Roadblocks (100%
share of voice on
m.youtube.com)
But have we reached our goal?!
Grossly unfit Breaking a sweat Marathon runner Usain Bolt
WARM DOWN
ATTEN-TION!
1. Don’t make silly mistakes
2. Take advantage of new
developments, but…
3. Not at the expense of your
core campaign
4. Always keep performance &
ROI front of mind!
GOOD JOB, SOLDIER!
NOW HIT
THE SHOWERS!
PERFORMANCE SEARCH
Brought to you by:
Pete Newman
Jamie Brady
bootcamp@found.co.uk
0207 653 6709
@found_online
F: foundonline
www.found.co.uk

The Performance Search Boot Camp - Pete Newman. Found

  • 1.
    PERFORMANCE SEARCH Sergeant MajorNewman Tank Commander Brady
  • 2.
    Our Mission Today CPL,CPD, get on the floor: 1, 2, 3! CPC, CPA, time to get you fit today!
  • 3.
    Rules of engagement: 1.Limbering up time 2. Assessing your core fitness 3. High impact training 4. Strength & stamina 5. Warm-down
  • 4.
  • 5.
    Hilton hasn‟t heardthe gossip… 20 SIT UPS, AT THE DOUBLE!
  • 6.
    GAP doesn‟t tailorsome ads to search queries… I WANT TO SEE YOU SWEAT!
  • 7.
    Ernest Jones needsto focus on cost savings… But don‟t target keywords correctly… YOU CAN’T HANDLE THE TRUTH!
  • 8.
    Grossly unfit Breakinga sweat Marathon runner Usain Bolt Assessing Your Core Fitness
  • 9.
    90% of merchantshave PPC brand competitors Are you appearing on key brand terms?
  • 10.
    Are you appearingon your brand terms?
  • 11.
    „Easyjet flights‟ 110,000searches per month 35% of traffic lost 38,500 potential clicks AOV: £500 CR: 4% Sales: 1,540 Rev: £770,000 Are you appearing on your brand terms?
  • 12.
    Are you appearingon your brand terms?
  • 13.
    Are you appearingon your brand terms? Grossly unfit Breaking a sweat Marathon runner Usain Bolt  Test incrementality of PPC + SEO  Remember brand coverage can:  Give you greater dominance of inventory space  Help to facilitate quality score across your account  Enable (instant) controlled messaging & offers  Help to push the competition out of easy-win territory
  • 14.
    Negative matching showeda 350% ROI increase for clients like Canterbury.com Are you using this technique effectively?
  • 15.
    Are you negativematching effectively? £1,820 potential wasted money
  • 16.
    Are you negativematching effectively? £12,160 wasted money
  • 17.
    Are you negativematching effectively?  Cut down on wasted ad spend  Improve targeting, thus quality score  Boost your ROI  Identify new opportunities Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 18.
    Bing drives 10%additional traffic… …at twice the conversion rate of Google. Are you appearing there?
  • 19.
    Are you appearingon Bing? 2,615 impression reach
  • 20.
    Are you appearingon Bing? 89.3% 4.7% 3.3% 2.7% UK Market Share 73.8% 16.0% 15.2% 1.9% US Market Share Google Bing Yahoo Other Google’s share is less than 85% in Europe Source: ComScore, 2013Source: Experian, 2013
  • 21.
    Are you appearingon Bing?  There‟s a potential 10% extra traffic  Some of our clients have seen up to 100% conversion increase  The porting process from Google is simple  Coverage across Bing and Yahoo on one platform Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 22.
    Found sitelinks increaseCTR by up to 40% So why doesn‟t everyone use them?!
  • 23.
    Are you usingSitelinks?
  • 24.
    Are you usingSitelinks? Grossly unfit Breaking a sweat Marathon runner Usain Bolt  Take up even more valuable search real estate (for negligible cost)  Push competition even further down the page  Direct users to multiple landing pages – deep-linking  Even greater control over messaging  Great for quick messaging, e.g. 1 day sales
  • 25.
    It‟s been the“decade” of the mobile! So why do 44% of the merchants at this event, doing mobile PPC, have un-optimised sites…?
  • 26.
    Mobile is growing… Andgrowing… Source: eConsultancy 2013
  • 27.
    27 x5Mobile search queriesincrease in 2 years (Google, 2012) 95% Smartphone use results in action e.g. purchase, call etc. (Google, 2012) 40% Mobile users turned to competitor after bad experience (Gomez) 67% Smartphone owners more likely to buy from an optimised site (Google, 2012) Mobile is growing…
  • 28.
    28 Mobile is growing… 60%of the real estate is taken up by paid advertising
  • 29.
    Are you mobile-optimised? A growing customer-base of engaged mobile searchers  Conversion can be better than desktop (thanks e.g. to call extensions)  Localised targeting  Lower CPC‟s (currently)  Less competition
  • 30.
    So, how fitare we all? Yes, 48 % No, 52 % Mobile Optimised Yes, 64 % No, 28 % Poor, 8 % Mobile PPC Yes, 60 % No, 28 % Poor, 1 2% Bing PPC Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 31.
    So, how fitare we all? Yes, 76 % No, 24 % Poor, 0 % Brand Presence (where needed) Yes, 81 % No, 14 % Poor, 5 % Sitelinks Yes, 48 % No, 33 % Poor, 1 9% Basic Negatives Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 32.
    Rules of engagement: 1.Get the basics right 2. Question whether you should be appearing on your brand terms 3. Expand your negatives list 4. Ensure you utilise sitelinks 5. Get mobile
  • 33.
  • 34.
    Aggregator sites aredominating PPC But do they build and protect your brand?
  • 35.
    The rise ofthe Aggregator Sites: Own your Brand Booking.com dominates the European online travel market with 55% market share and over 226,000 hotels within its listings. (source HotelNewsNow.com)
  • 36.
    The rise ofthe Aggregator Sites: Own your Brand
  • 37.
    The rise ofthe Aggregator Sites: Own your Brand Would you prefer this?
  • 38.
    The rise ofthe Aggregator Sites: Own your Brand Or this?
  • 39.
    The rise ofthe Aggregator Sites: Own your Brand  Take back your brand – we call it ‘brand protection’  Own YOUR customers  Prevent potential leakage  Use aggregators for generics, but heavily question their value on brand  Pay less commission by filling the void yourself or with a partner Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 40.
    Product Listing Adsare now all paid for But many advertisers are struggling…
  • 41.
    Merchant products usedto appear in natural search results Google Shopping – PLA‟s
  • 42.
    Google Shopping –PLA‟s Now merchants have to pay to appear
  • 43.
    CTR for PLAswas 73% higher than standard text ads PLA moved from a 1.5% market share in Q2 to 5.6% in Q3 And the space is going to become more and more competitive & valuable Click share also increased from 1.2% to 7.9% Conversion rate was 35% higher Average CPC was 36% lower resulting in an ROI improvement of 46% Landscape on a study of 270m global impressions & clicks (Kenshoo, 2012) Google Shopping – PLA‟s
  • 44.
    Well-managed PLA PPCwill lead to greater results & ad rank Google Shopping – PLA‟s
  • 45.
  • 46.
     You nowhave to pay for a service that was once free  Compared to traditional search, industry averages suggest:  Higher CTR‟s  Higher Conversion Rates  Higher ROI  It‟s important to start accessing the benefits of PLA‟s before the space gets saturated Google Shopping – PLA‟s Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 47.
  • 48.
    Enhanced Campaigns: whatare they?  Big update to Google AdWords core functionality  Mandatory update by end of July 2013  Desktop & tablet devices are grouped together  Bids are now set with “% change modifiers”
  • 49.
    What do ourfriends at Google say?? Day Parting • With more advanced ad scheduling you can better optimise your campaigns to the various hours of the day. 0 1000 2000 3000 4000 5000 6000 7000 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000
  • 50.
    Location Targeting • Withproximity bidding you can bid more for customers closer to you. What do our friends at Google say??
  • 51.
    Advanced Extensions • AdGroup Sitelinks • Extension Scheduling • Call & App Downloads What do our friends at Google say??
  • 52.
  • 53.
    • Rising CPC’s •Mobile Bidding Issues • Inability to optimise to best practice performance PPC But…
  • 54.
    Enhanced Campaigns arehere - be prepared!  Improved targeting with ad scheduling & proximity bidding  New features: ad group sitelinks & click to download  But… beware of rising costs from CPC increases and bid adjustment multipliers  And… we think Google may reverse this in the future… Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 55.
  • 56.
    Getting more outof Performance Search  Facebook Exchange Retargeted Ads deliver massive return on investment: up to 16x (Techcrunch)  Excellent opportunities for lead generation  Great support for offer endorsement & shareability  Ability to directly target your database
  • 57.
    Getting more outof Performance Search  Cheaper CPC’s  Localised targeting  Great mobile compatibility  Complements the performance model  Ability to target by:  demographic  interests  Who the user is following
  • 58.
    Getting more outof Performance Search  inSlate (pre-10 minute+ videos)  inSearch (static ads)  inStream (TV format-like adverts)  inDisplay (GDN)  Mobile Roadblocks (100% share of voice on m.youtube.com)
  • 59.
    But have wereached our goal?! Grossly unfit Breaking a sweat Marathon runner Usain Bolt
  • 60.
  • 61.
    ATTEN-TION! 1. Don’t makesilly mistakes 2. Take advantage of new developments, but… 3. Not at the expense of your core campaign 4. Always keep performance & ROI front of mind!
  • 62.
    GOOD JOB, SOLDIER! NOWHIT THE SHOWERS!
  • 63.
    PERFORMANCE SEARCH Brought toyou by: Pete Newman Jamie Brady [email protected] 0207 653 6709 @found_online F: foundonline www.found.co.uk

Editor's Notes

  • #7 SitelinksBrand TermsPoor Ad TextBing
  • #8 SEARCH OTHER EXAMPLES
  • #10 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #11 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #12 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #13 Cross channel forecaster
  • #14 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!! Changed JB
  • #15 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #16 We all know that car insurance is one of the most expensive keywords on Google Adwords– linkSo why would advertisers not opt out of THIS…?Google keyword planner shows avg. CPC of £7 and 260 monthly searchesAssume 5% CTR
  • #17 Even more expensive – hit them even harder – bam!Assume 5% CTR
  • #18 Need stronger info hereMake up stat – increased net profitability by X% - new client expanded out negatives. See if we can get exact case study Changed JB (needs tidying up)
  • #19 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #20 Especially given that they’re not appearing on comparison engines – you think they’d appear on search!
  • #21 UK data is hitwise. US data is ComScore
  • #22 FACTS!! Changed JB (needs tidying up)
  • #23 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #25 UPDATED JB (needs cleaning up)
  • #26 Only picking up 65% on their brand term – eDreams getting a remarkable 16.11%!!
  • #27 From econsultancy
  • #28 Google mobile ad revenue2010: $1bn2011: $2.5bn
  • #29 Google mobile ad revenue2010: $1bn2011: $2.5bn
  • #30 Out of 25 attending merchantsLooooads of you not mobile optimised, or even responsiveYou seem pretty good on desktop PPC, but a few not good enoughInterestingly we have 32% of you advertising on mobile without a mobile optimised site!Brand when needed and sitelinksetc
  • #31 Cross-section of 25 merchants from attendee list
  • #32 A lot of merchants generally appearing on brand terms, but a large amount where brand terms aren’t 100% up to scratch. Mostly aggregators and competitors pushing above your own brand, with lots of leakage.Quite good with sitelinks, but under a half of the merchants polled did not have good enough negative keywords. These were based around fairly high volume terms that should be excluded.
  • #33 95% of performance marketing is in nailing the essentials.Don’t just jump to the “next big thing”, to the detriment of your core campaign.
  • #35 Need stats to show the core aggregators and how they have taken more and more market share
  • #36 Need stats to show the core aggregators and how they have taken more and more market share
  • #37 Need stats to show the core aggregators and how they have taken more and more market share
  • #38 Remember this is about brand. On generic terms, of course you want to be on these sites (well, potentially). This is about your brand and your visitors.
  • #39 Remember this is about brand. On generic terms, of course you want to be on these sites (well, potentially). This is about your brand and your visitors.
  • #40 Then show the same but with a merchant appearing on their brand and still getting low CTR.
  • #41 Need stats to show the core aggregators and how they have taken more and more market share
  • #42 Screenshots of Found tool
  • #44 Stats need updating
  • #47 Need updating. Must be punchy
  • #48 Need stats to show the core aggregators and how they have taken more and more market share
  • #49 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #50 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #51 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #52 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #53 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #54 Mention how bid optimisation actually works – breakdown in spreadsheet or somethingRelate to merchants without mobile optimised AND ppc, if they havent got enhanced nailed, theyre going on mobile
  • #56 This is the cool stuff / the new stuff
  • #57 Facebook Exchange ads allow businesses to retarget visitors to their websites when they next visit Facebook. For example, someone who checks out a a pair of shoes on a clothing site but doesn’t end up buying could see ads encouraging them to buy those same shoes next time they’re on Facebook. Retargeting lets businesses reach potential customers who’ve shown purchase intent and have a much higher likelihood of conversion. This means advertisers may be willing to pay much higher prices than for standard ads.
  • #58 Facebook Exchange ads allow businesses to retarget visitors to their websites when they next visit Facebook. For example, someone who checks out a a pair of shoes on a clothing site but doesn’t end up buying could see ads encouraging them to buy those same shoes next time they’re on Facebook. Retargeting lets businesses reach potential customers who’ve shown purchase intent and have a much higher likelihood of conversion. This means advertisers may be willing to pay much higher prices than for standard ads.
  • #59 inSlate (pre- 10 minute long, or more, videos).inSearch (static ads that appear above or to the right of regular results on the search results pages).inStream (tv format-like adverts).inDisplay (ads within the Google Display Network or alongside related YouTube videos).Mobile Roadblocks (100% share of voice on all home, browse and search pages on m.youtube.com).
  • #60 inSlate (pre- 10 minute long, or more, videos).inSearch (static ads that appear above or to the right of regular results on the search results pages).inStream (tv format-like adverts).inDisplay (ads within the Google Display Network or alongside related YouTube videos).Mobile Roadblocks (100% share of voice on all home, browse and search pages on m.youtube.com).
  • #62 95% of performance marketing is in nailing the essentials.Don’t just jump to the “next big thing”, to the detriment of your core campaign.