AppSphere 15 - Achieving Enterprise Agility, Superior Scalability and Deployment at Speed with APMaaS
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The document discusses achieving enterprise agility and scalability through AppDynamics' Apmaas service, focusing on customer pain points like slow deployment and lack of application visibility. It presents a structured approach that includes consulting, design, deployment, and smart operations to enhance incident resolution and root cause analysis. Real-world examples illustrate significant reductions in deployment time and improved operational efficiency across various industries.
AppSphere 15 - Achieving Enterprise Agility, Superior Scalability and Deployment at Speed with APMaaS
- 1. Achieving Enterprise Agility, Superior Scalability and Deployment at Speed with APMaaS Oscar García – NTT Europe COO / Cloud & Managed Services Business Unit
- 2. Agenda The Presenter Pain Points – Customer Needs Our Approach – Deployment at Speed – Smart Autonomics – Deep APMaaS Putting it all together – Some real-world examples A glimpse of what I will be covering
- 3. The Presenter Oscar García • I run operations for Cloud & Managed Services, part of NTT Communications • Largest Telco globally = big customers = slow??? • I sold them my company (second!) • I am all for agility, speed and operational excellence on a budget • I love AppDynamics. Since day 1.
- 4. PAIN POINTS – CUSTOMER NEEDS What we are trying to fix
- 5. Pain Points • Lack visibility of the application state • Complex, slow and inconsistent deployment of tooling • 24x7 NOC availability • Use of internal ops teams • RCA analysis and expertise Visibilty Deployment at scale 24x7 Alert management (with Context) Operations agility Access to SME's
- 6. DEPLOYMENT AT SPEED Agile and consistent delivery
- 7. Classic Monitoring challenges • Nodes need to be registered at the poller • Packaging is complex with dependencies • Inconsistent and partial coverage risk • Inbound network connectivity needs • Not designed with the cloud in mind
- 8. Our Deployment approach • Let’s leverage AppDynamics features fully • Engage with our Professional Services to: Copyright © 2015 AppDynamics. All rights reserved. 8 Consult and discover • Workshop with the customer on the solution • Understand needs and constraints • Capture requirements Design the architecture • Controller connectivity • Network architecture • Application and layer grouping • Potential operations automations • Optimisations Build the solution • Build the central repository • Prepare network connectivity • Prepare packages Deploy the solution • Push the packages • See how the agents begin to automagically appear... Continuously support the solution • Develop and implement consistency checks • Audit for full coverage • Refine the process / optimise
- 9. Benefits • Our deployments are: – Scalable and Secure – Ensure 100% coverage – As we are Application savvy, we know how to integrate – No relevant part of the solution is left un-monitored… ever – Our operations teams are fully up to speed with the solution Copyright © 2015 AppDynamics. All rights reserved. 9
- 10. SMART OPERATIONS AUTONOMICS Key to a sustainable operation
- 11. Automation in Operations (classic!) Focus on incident resolution… Something fails Automation Engine captures the event Automation Engine fixes (99% = restart) Service is recovered Creates more problems than it solves – No Root Cause Analysis so it will repeat, again and again, again… – The platform becomes dependent on the automation engine
- 12. Operations (thoughtful!) Focus on RCA, and analysis Copyright © 2015 AppDynamics. All rights reserved. 12 Something fails Monitoring Engine captures the event Automation Engine escalates to the on-call team Team investigates/ escalates further Somebody fixes (99% = restart) Issue is fixed Creates more problems than it solves – Affects service as it does not provide a quick fix – It is expensive, as SME’s need to be on-call
- 13. Smart Operations Autonomics (Our way) Copyright © 2015 AppDynamics. All rights reserved. 13 Something fails Automation Engine captures the event Automation Engine fixes (99% = restart) Service is restored AE triggers a Snapshot in AppD Information is sent to SME's in BH Network SME analyses Cloud SME Analyses DB SME analyses App SME analyses
- 14. Benefits • Remediate quickly – Service is not affected – Business is happy • Provide context – Capture all background info • Look for RCA – In BH = with all the bright minds • Fix permanently – Avoid restarts and dependency on automated remediation – Sustainable and healthy application Copyright © 2015 AppDynamics. All rights reserved. 14
- 15. DEEP APPAAS Taking advantage of SME’s as a Service
- 16. Deep APMaaS – where are we APM is disruptive • Full end-to-end visibility • Deep visibility • Quick Root Cause Analysis and APMaaS even more • Fast and agile deployment • Easy alignment of cost and revenue • Immediate return on investment Copyright © 2015 AppDynamics. All rights reserved. 16
- 17. Deep APMaaS – why? With all the goodness and insight of APMaaS, we need to: • Triage and use that information • Make sense and analyse all the outputs Copyright © 2015 AppDynamics. All rights reserved. 17
- 18. Our approach for Deep APMaaS Copyright © 2015 AppDynamics. All rights reserved. 18 FrontEnd • Provided by us • Smart Engineers • AppD savvy • Always there Core Operation • Customer Owned • Embedded in the dev process SME's • Deep AppD knowledge • Deep Tech expects • Asynchronous
- 19. Deep APMaaS - Front-end • Redundant 24x7x365 Operation Solution – Fully secure and ITIL compliant processes (ISO27001 / ISO20000) • AppDynamics Savvy – Trained in AppDynamics and with at least 1 year of experience – Not only forwarding alerts, able to retest and add brains! • Supported by Technical Service Managers – Own the Problem management process – Own the Continuous Service Improvement process • No access to the managed solution Copyright © 2015 AppDynamics. All rights reserved. 19
- 20. Deep APMaaS – Core Ops • Owned by the customer (optionally) – Development cycles (specially DevOps-ey) demand agility – Embedding a 3rd party in the process is tough • The Front-end feeds Core Ops – Curated alerts, converted in to incidents • We integrate with pretty much anything – No hassle, just us embedded in the customer OSS • Do you want us to take-on the core ops? No problem! Copyright © 2015 AppDynamics. All rights reserved. 20
- 21. Deep APMaaS – SME • Deep technical expertise to support core operations • Escalation point for the Front-End or Core-Ops for tackling complex Applications issues – Root Cause Analysis – Issue Resolution – Automation implementation – Solution Optimisation Copyright © 2015 AppDynamics. All rights reserved. 21
- 22. Deep APMaaS – SME Coverage and Benefits • Core technologies – AppDynamics – Cloud Technologies – Networking – Storage – Compute/OS – Databases – Application Servers – Web Servers • Benefits – Access to experts for RCA – Asynchronous operation – Vested interest in fixing issues – Peace of mind! Copyright © 2015 AppDynamics. All rights reserved. 22
- 23. PUTTING IT ALL TOGETHER How does good look like?
- 24. Standard use case • Running on Hyperscale cloud • Using AppDynamics SaaS controllers • Mix of technologies • Customer provided core operation Deployment at speed • Consulting • Designing • Deploying Smart Operations Autonomics • 24x7 NOC support • Auto remediation • Problem Management Core Operation • Customer owned • Close to the cycle Deep APMaaS • SME involvement • Complex RCA • Complex Fixes
- 25. Example – Online Hotel Booking System • Challenges – Changing environment – Very seasonal and peaky traffic – Response time = revenue • Environment – More than 20 AppServers, 10 DB servers, Cloud – Auto scaling for AppServers • Solution – Full APMaaS service • Benefits – End to end deployment time reduced from 4h to 5m – FCIR increased from 50% to 90% – Full coverage = no lost revenue – Access to Oracle, Java SME’s Copyright © 2015 AppDynamics. All rights reserved. 25
- 26. Example – Massive Global Retailer • Challenges – Lack of consistency with departmental IT state – Stringent security needs – Demanding availability reqs • Environment – Mix of Windows/SQL and Linux/ MySQL environments – On Hyperscale and physical • Solution – Full APMaaS service – Automation & Bootstrapping – Integration with CloudFormation • Benefits – Deployment time reduced from 5h to 5m – FCIR rate increased from 30% to 70% – InfoSec team happy / auditing – Consistent visibility Copyright © 2015 AppDynamics. All rights reserved. 26
- 27. Example – Leading Manufacturer of Print / Cameras • Challenges – Time to market for solutions – Extremely peaky traffic – Lacking Application quality – Response time = impact • Environment – Templated environments – Auto scaling in some cases – Both Public and Private • Solution – Full APMaaS service – Automation & Bootstrapping – Packaging of Apps for Auto scaling • Benefits – End to end deployment time reduced from 4h to 5m – FCIR rate increased to 80% (from 40%) – IR time decreased from 60m to 10m Copyright © 2015 AppDynamics. All rights reserved. 27
- 28. Thank You