Agile IT Operatinos - Getting to Daily Releases
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The document discusses Agile IT operations and its transformation journey led by Devin B. Hedge. It highlights improvements in customer and production lead times, emphasizes a DevOps-oriented approach for dynamic infrastructure, and outlines key areas for effective Agile implementation, such as cross-functional teams, metrics-driven decisions, and continuous feedback. Various frameworks and strategies, including the three horizons framework for investment themes and DevOps practices, are presented to enhance organizational agility.
![Area 6
Continuous Feedback,
Improvement,
Learning and
Experimentation as a
Structure and a Habit
Service
Strategy
Service Design
[Service Development]Service Transition
Service Operations
Continual
Service
Improvement
Based on ITIL v2011
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Agile IT Operatinos - Getting to Daily Releases
- 1. TriAgile 2017 - Agile IT Operations - Getting to Daily Releases By Devin B. Hedge TriAgile 2017
- 2. Principal Transformation Consultant [email protected] +1 (703) 625-1172 www.leadingagile.com twitter.com/devinhedge facebook.com/leadingagile linkedin.com/in/devinhedge Devin B. Hedge
- 3. The outcomes so far have been: • Significant improvement in Customer Lead Time (Time to Market) • Significant improvement in Production Lead Time (Server Provisioning Time) • The ability to respond to immediate need to provide capacity due to events such as downed airplanes, regulatory changes, and market launches • Prevention of system-related Production Incidents (PIs) 3
- 4. What is Agile IT Operations? An organizational construct that plans for, designs, implements a supports a Dynamic Infrastructure Platform using a DevOps orientation. 4
- 5. What is a DevOps orientation? The Mashup of Development and Operations that implements… • The Technical Practices of Flow • The Technical Practices of Feedback • The Technical Practices of Continual Learning and Experimentation And it is Grokked to the extent that DevOps is a part of everyone’s DNA. 5 Inspired by The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations by Gene Kim, Jez Humble;,Patrick Debois, and John Willis; IT Revolution Press.
- 7. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Traditional Agile Lean Startup 7
- 8. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple 8
- 9. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple Phase One 9
- 10. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple Phase One Phase Two 10
- 11. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple Phase One Phase Three Phase Two 11
- 12. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple Phase One Phase Three Phase Four Phase Two 12
- 13. Predictability Adaptability Emergence Convergence AEPE PC AC Ad-Hoc Lean/Agile Agile Lean Startup Org Slice Low Trust Become Predictable Reduce Batch Size Fully Decouple Phase One Phase Three Phase Four Phase Two Phase Five 13
- 14. Typical Traditional IT Operations Structure 14
- 15. Typical Traditional IT Operations Structure Sales Systems Billing Systems Back Office ERP Systems Data Center Storage Server Operations Network Operations Security NOC 15
- 16. Typical Traditional IT Operations Structure Sales Systems Billing Systems Back Office ERP Systems Service Strategy Service Design Service Transition Service Operations Continuous Service Improvement 16
- 17. The Three Horizons Framework for Investment Themes h1 h2 h3 Today’s Revenue Tomorrow’s Revenue Innovation, Ideas, and Future Revenue 17
- 18. The Three Horizons Framework for Investment Themes h1 h2 h3 Today’s Revenue Tomorrow’s Revenue Innovation, Ideas, and Future Revenue Service Operations Service Design/ Service Transition Service Strategy Continuous Service Improvement 18
- 19. Match the Agile Framework to the Type of Work h1 h2 h3 Today’s Revenue Tomorrow’s Revenue Innovation, Ideas, and Future Revenue Service Operations Service Design/ Service Transition Service Strategy Continuous Service Improvement Kanban or Scrumban Scrum Scrumban Lean Startup + Scrum 19
- 20. Agile IT Operations at Basecamp 2 Sales Systems Billing Systems Back Office ERP Systems Development Service Operations DevOps Development Development Development ITOperations Demand Management Service Design Service Operations ServiceStrategy Continuous Service Improvement 20
- 21. Agile IT Operations at Basecamp 2 Sales Systems Billing Systems Back Office ERP Systems Development Service Operations DevOps Development Development Development ITOperations Demand Management Service Design Service Operations ServiceStrategy Continuous Service Improvement Cross Functional Teams 21
- 22. Agile IT Operations at Basecamp 3 Sales Systems Billing Systems Back Office ERP Systems Development Development Development Development ITOperations Service Design Service Operations ServiceStrategy DevOps DevOps DevOps DevOps Demand Management Service Design Service Design Service Design Tier 1 Spt Tier 1 Spt Tier 1 Spt Tier 1 Spt 22
- 23. Agile IT Operations at Basecamp 3 • Build Quality • InWork in Small Batches • Computers Perform Repetitive Tasks, People Solve Problems • Relentlessly Pursue Continuous Improvement • Everyone is Responsible -- No Handoffs between Functions (Servers, Network, Security, Storage, etc) The Build Pipeline Now Includes Provisioning Automation and Environment Orchestration Continuous Integration Bamboo, Jenkins, Anthill Pro, Teamcity, etc. Planning and Lifecycle Management VersionOne, CA Rally, Jira, AgileCraft Provisioning Automation and Orchestration Capistrano, Cobbler, Puppet, Chef, Bcfg2, Vagrant, AWS Cloud Formation, Windows Azure Service Catalog through a Self- Service Portal 23
- 24. Agile IT Operations at Basecamp 3 24 Cloud On-Prem Virtualization On-Prem Bare Metal GitLab Jenkins Puppet Server
- 25. Agile IT Operations at Basecamp 4/5 Sales Systems Billing Systems Back Office ERP Systems Development w/ DevOps Skills ITOperations Service Design ServiceStrategy Demand Management Service Design Service Design Service Design Tier 1 Spt Tier 1 Spt Tier 1 Spt Tier 1 Spt Development w/ DevOps Skills Development w/ DevOps Skills Development w/ DevOps Skills Demand Management Demand Management Demand Management 25
- 26. Agile IT Operations at Basecamp 4/5 • IT Operations is Federated with Centralized Standards • It is easier to Provision and Replace Existing Environments than to ”Migrate Software” and “Apply Patches” • Everything is “Prod-Like” The Build Pipeline Now Includes Provisioning Automation and Environment Orchestration Continuous Integration Bamboo, Jenkins, Anthill Pro, Teamcity, etc. Planning and Lifecycle Management VersionOne, CA Rally, Jira, AgileCraft Provisioning Automation and Orchestration Capistrano, Cobbler, Puppet, Chef, Bcfg2, Vagrant, AWS Cloud Formation, Windows Azure Service Catalog tailored to each Business Capability Area 26
- 27. 27 Six Key Areas
- 28. Area 1 Cross-Functional Teams along a Value Stream of Service Management Engineering and Administration Servers Security Performance Storage Network Middleware 28
- 29. Area 2 Differentiate Work Types and Separate into Backlogs 29
- 30. Area 2 Differentiate Work Types and Separate into Backlogs •Product Work •IT Project Work •Changes/Maintenance •Unplanned Source: The Phoenix Project 30
- 31. Area 3 Use Metrics to Drive Decisions 31
- 32. Area 3 Use Metrics to Drive Decisions 32
- 33. Area 4 Control the Environment (Hands Free) Source: carscoops.com Source: carscoops.com 33
- 34. Area 5 Control the Flow using Management and Technical Practices Source: howstuffworks.com 34
- 36. Technical Practices XP meets IT Ops (PaaS/IaaS and IaC) 36
- 37. Area 6 Continuous Feedback, Improvement, Learning and Experimentation as a Structure and a Habit Service Strategy Service Design [Service Development]Service Transition Service Operations Continual Service Improvement Based on ITIL v2011 37
- 39. Trying to be at Basecamp 3 or 4 without the organizational discipline of Basecamp 2 Phase One Phase Four Phase Two Phase Five Your Org is Here Your Tools are Here 39
- 41. Lack of Complex Tactic Skills • Lean Thinking • Differentiate Between Agile Adoption & Agile Transformation • Divergent Thinking over Convergent Thinking • Principle Focus over Practice Focus Over Process Focus • Awareness • Action Inquiry • Stewardship/Craftsmanship 41
- 42. Summary • Area 1 - Cross-Functional Teams along a Value Stream of Service Management • Area 2 - Differentiate Work Types and Separate into Backlogs • Area 3 - Use Metrics to Drive Decisions • Area 4 - Control the Environment (Hands Free) • Area 5 - Control the Flow using Management and Technical Practices • Area 6 - Continuous Feedback, Improvement, Learning and Experimentation as a Structure and a Habit 42
- 43. 43 Questions?
- 44. Resources • LeadingAgile Blog and Newsletter: http://leadingagile.com • Personal Blog: http://devinhedge.com (Not much there.) • Books, Blogs and Downloads… • Kim, Gene; George Spafford; Kevin Behr (2005-06-15). The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps. IT Process Institute, Inc.. • Kim, Gene; Behr, Kevin ; Spafford, George (2013-01-10). The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win. IT Revolution Press. • Kniberg, Henrik (2011-12-14). Lean from the Trenches: Managing Large-Scale Projects with Kanban. • Morris, Kief (2016-06-09). Infrastructure as Code: Managing Servers in the Cloud. O'Reilly Media. • Gene Kim and the IT Revolution Team, The IT Revolution DevOps Guide Selected Resources to Start Your Journey. http://itrevolution.com/wp-content/uploads/2016/06/itrev-devops-guide-5-2015.pdf Accessed on December 1, 2016. • Kim, Gene; The Three Ways: The Principles Underpinning DevOps. IT Revolution blog. http://itrevolution.com/the-three- ways-principles-underpinning-devops/ Accessed on December 1, 2016. 44