Agility Matrix - Updated!
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The document discusses the evolution of business process management (BPM) tools and highlights the importance of agile processes that leverage actionable information for decision-making. It emphasizes the impact of technology, particularly cloud-based applications, on automating standard processes and creating competitive advantages. Additionally, it outlines the requirements for agile decision support and process automation in a rapidly changing information landscape.
![A New World
C2
The C-Square
Project
• People
• Mobile & Equipped [BYOD]
• Short Available Time/Attention Span
• Information Overflow
• Processes
• Mixed [Standard / Ad-Hoc]
• People & Machine Actionable
• Always Changing / Adapting
• Data
• Structured or Unstructured
• Perennial or Disposable
• Normal or “Big”](https://image.slidesharecdn.com/agilitymatrixupdated-slideshare-130311171513-phpapp02/85/Agility-Matrix-Updated-10-320.jpg)
Agility Matrix - Updated!
- 1. C2 The C-Square Project The Agility Matrix, Updated! Clayton Costa Enterprise Solutions Executive
- 2. Background… C2 The C-Square Project When I started to work with BPM suites, I first tried to understand WHY ANYONE would EVER invest on such tools To explain my conclusions, I have created a slide deck called “Agility Matrix Explained”, available at SlideShare. Now, it is time to update my comments and elaborate on the subject
- 3. C2 The C-Square Project From the basis To the initial simple axiom: “Every single company is made of business processes.” I will add a second one, specially relevant these days: “Humans make difference taking decisions and adding creativity to the tasks (that are part of the processes).”
- 4. C2 The C-Square So, companies are a sum of Project
- 5. C2 Common sense? But… The C-Square Project Consumerization of IT & Mobility made people smarter than ever, always connected and with access to high- quality IT services – for personal and professional needs. Processes are still spread among different classes of agility, with ideal process automation tools for each class. Agile processes gain momentum as they have a bigger potential to generate competitive advantage. Information - and ‘data’ - is not what it used to be…
- 6. C2 The C-Square Information used to be rare Project Information Systems would collect data about processes, as they run. Other data would come from different sources, like surveys and data providers. And storage space used to be expensive!
- 7. C2 The C-Square Once processed* it was ‘ready to Project consume’ (*) But ‘processed’ means: modeled, normalized, mined, extracted, explored, aggregated, stored, queried, analyzed, etc..
- 8. C2 The C-Square Nowadays information is Project abundant M2M Log files And most of it is really disposable… So, is it worth the trouble?
- 9. Not really… C2 The C-Square Project A new axiom: “Valuable information is the one that is actionable – i.e. drives a decision!” It can be: Structured or Unstructured Perennial or Disposable ‘Normal’ or ‘Big’
- 10. A New World C2 The C-Square Project • People • Mobile & Equipped [BYOD] • Short Available Time/Attention Span • Information Overflow • Processes • Mixed [Standard / Ad-Hoc] • People & Machine Actionable • Always Changing / Adapting • Data • Structured or Unstructured • Perennial or Disposable • Normal or “Big”
- 11. C2 Requires a New Enterprise The C-Square Project Technology Stack Decision Support Process Support
- 12. C2 Volatile The C-Square Project The Agility Expands on the same idea to Expands on the same idea to include Decision Support include Decision Support assets e.g. reports, assets e.g. reports, Matrix visualizations, scorecards visualizations, scorecards For Decision Support and dashboards. and dashboards. Standard Life Cycle Specific of a Level of uniqueness of a decision decision support asset support asset Stable
- 13. C2 The C-Square Project Volatile ExampleServices & Products Development Corporate Market Governance Research Customer Loyalty & Engagement ITSM Reporting Sales Performance Measurement Standard Specific Quality Control Standard Revenue Performance Management Measurement Accounting & Financials Reporting (e.g. Books Closing) Stable
- 14. C2 The C-Square Make or Buy Decision Project If it is a standard asset, there has to be a ‘ready-to- buy’ solution somewhere. If it changes very often, I can expect higher maintenance costs.
- 15. C2 The C-Square Make or Buy Decision Project If one specific asset is very specific to the way one company does business, then it has to be developed - either in or off-house, but on a tailor-made agreement.
- 16. C2 The C-Square Make or Buy Decision Project And finally, there are those assets that are very specific, but change very often according to the market conditions. Those assets need an Agile Decision Support technology.
- 17. C2 Some Agile Decision Support Requirements The C-Square Project Leverage all Model-less Asset information assets Building Cloud/On-Premise Dimension-Free Structured & Unstructured Analysis Perennial & Disposable ETL-free Normal & “Big” Pluggable Advanced User-Friendly Analytics Engaging user High Performance experience Pre-built templates Real-time user interaction Wizard-driven
- 18. C2 The C-Square Project Volatile The Agility This updated version just This updated version just considers the whole left considers the whole left quadrant as “packaged quadrant as “packaged Matrix application” --assuming cloud- application” assuming cloud- based applications can fulfill the For Process based applications can fulfill the demands for most of the demands for most of the Automation standard processes. standard processes. Standard Life Cycle Specific Level of uniqueness of a of the business process business process Stable
- 19. Volatile C2 The C-Square Project Services & Tax Products Management Development Sales & Marketing Mgt. SS HR Development E IN Knowledge & IT B US Strategy HE Mgt. Development T Standard TO Specific AL CustomerIC T RI Services eC Environment Mgt. or Impact Mgt. Accounting & M Manufacturing Financials & Services Mgt. Delivery Stable Examples of processes from the APQC Reference Model
- 20. C2 The C-Square The Matrix is UNIQUE Project Volatile While the full process portfolio must be very Standard unique… Specific Volatile Standard Stable Specific Professional Services? …there might be some patterns per Stable industry… Manufacturing?
- 21. C2 The Make-Or-Buy decision The C-Square when automating… Project Volatile Hum… Standard and Tax neverProducts& changes? Services Management Someone must have a Development ready solution to this! Marketing ISales & want a Packaged App Mgt. (ERP)!!! HR Development Level of uniqueness of a business Knowledge & IT Life Cycle Strategy process Mgt. of the Development business Standard process Specific Customer Services Environment Mgt. Impact Mgt. Accounting & Manufacturing Financials & Services Mgt. Delivery Examples of processes from the APQC Reference Model Stable
- 22. Volatile C2 The C-Square Project Services & Tax Products Management Development Sales & Marketing Mgt. HR Development Hum… Always Level of uniqueness of a & IT Life Cycle changing,Strategy Knowledge but for business process Mgt. of the everybody at the Development business same time? There Standard process has to be a packaged Specific Customer Services app for this as well… Environment Mgt. Impact Mgt. Accounting & Manufacturing Financials & Services Mgt. Delivery Examples of processes from the APQC Reference Model Stable
- 23. Volatile C2 The C-Square Project Services & Ops… It’s a process Tax Products Management Development that just relates to my Sales & company? Let’s do Marketing Mgt. some coding, once it’s HR not going to change Development very often… Level of uniqueness of a & IT Life Cycle Knowledge business process Mgt. of the Strategy Development business Standard process Specific Customer Services Environment Mgt. Impact Mgt. Accounting & Manufacturing Financials & Services Mgt. Delivery Examples of processes from the APQC Reference Model Stable
- 24. Volatile C2 The C-Square Project Services & Tax Products Now what? Pieces of Management Development these – very important – Sales & processes are already Marketing Mgt. automated by packaged HR apps, but I often need to Development Level of uniqueness of a market adapt them to the Knowledge & IT Life Cycle businessreq’s. This is the place to process Mgt. of the Strategy Development use Agile Process Automation solutions. business Standard process Specific Customer Services Environment Mgt. Impact Mgt. Accounting & Manufacturing Financials & Services Mgt. Delivery Examples of processes from the APQC Reference Model Stable
- 25. C2 And, what about… The C-Square “The Cloud”? Project
- 26. C2 The C-Square Project What changes with the cloud? Mixing on-premise and Mixing on-premise and on-the-cloud apps spread on-the-cloud apps spread New core-integration New core-integration the information and the information and capabilities have to be capabilities have to be processes all around. processes all around. developed, like Data developed, like Data Virtualization. Virtualization. And others have to be re- And others have to be re- invented, like Process invented, like Process Integration. Integration.
- 27. C2 Some Agile Process The C-Square Project Automation Requirements Integrated with the User-Friendly user work stream Mobile (always on!) Office automation apps; Engaging user Email & calendar; experience Social networking; Gaming concepts Project Management tools; Business Applications (expenses, time tracking etc..)
- 28. C2 The C-Square Back to my blog… Project From now on I will blog about potential enabling technologies related with the concepts mentioned here. I will use the following tags as identifiers: Agile Process Automation Agile Decision Support Process Integration Data Virtualization You can find my blog at http://claytoncosta.com Also, you can follow my reading list on twitter @cpcosta
- 29. C2 The C-Square Project That’s all Folks!