Ahmad hashem cv. & covering letter 2012.12

Ahmad hashem cv. & covering letter 2012.12

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  Ahmad CV.H.H 2012 2012 Resume of: Ahmad .S. Hashem Personal Mail: [email protected] Mobile # UAE: +971501991736 Mobile # JOR: +962777041420 PERSONAL DATA: Nationality: Jordanian Sex: Male Marital Status: Married, 2 children Visa Status : Employment visa Driving license : UAE Light Vehicle valid till 2021 Currant Address: United Arab Emirates , Umm Al quwain SUMMARY OF VOCATIONAL EXPERIENCE: Hotel education background equipped with comprehensive perspective of the principle operations of the business situation Have been worked in several companies that provide practical management exposure Self-motivated, guest oriented, friendly and able to work cooperatively with others at all levels Well Experienced and background pre-Opening Hotels. 5* Luxury hotels chains experience and 7 stars hotel and palace high standards services Fluent in English and very well experienced in the Micros, FIDELIO and OPERA hotel system and other management system applications Computer literate and fully conversant with most computer programs and systems GCC. Experience & Middle East & Africa
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  Ahmad CV.H.H 2012 Covering letter Ahmad S. Hashem First I would like to express my high interest in joining your esteemed Organization I am a management professional, with 14 years of proven track record in driving Business and managing major hospitality & Services for international chains hotels and resorts. I have been working in an international chain such as: Grand Hyatt, Hilton Worldwide, Kempinski, InterContinental Hotels Group with proven track of record in driving business and managing major hospitality & Services as well as establishments. Throughout the past years I got the opportunity to work in various positions in different GCC Countries: UAE, KSA, Bahrain, and in the Middle East & Africa, Jordan, and Egypt. My last position was the Food & Beverage Manager with the Hilton Worldwide in Hurghada - Egypt. One of biggest property in the region EMEA. 1000 room and 22 F&B Outlets, the experience I have gained from working during the past years enhanced and fine-tuned of my communication, public relations, and leadership and management skills. I have been exposed to a wide range of markets and methods to achieve the goals of company targets at all aspects I am currently working as general Manager at palma beach resort & Spa united arab Emirates. Umm Al quwain Manage over all the hotel daily operation . Based on my experience and skill competence, I would like to challenge myself to be one of your potential candidates for a Management Role My intentions and goals are to devote my full energy and skills to a will renowned and Respectable firm, by being an active team member who is willing to cooperate with all Colleagues to achieve the firm’s goals, mission and vision. Please see the attached my CV where you will see the credentials of my professional working experiences. I am looking forward to the pleasure of hearing from you with regards to my interest in joining your team and should you consider my qualifications meet your requirements, you may contact me on my number indicated below. Sincerely yours, Ahmad S. Hashem Mobile: 050 1991736
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  Ahmad CV.H.H 2012 Certificatesof achievement & Awards: Operational Finance Hilton Worldwide 2010 Performance Management Hilton worldwide 2009 Creativity and Marketing, Ireland development international (IDI & Ministry of tourism. High professional management training (Egypt) Operational finance strategy and profitability , (IDI & Ministry of tourism High professional management training.( Egypt ) Hotel opening training IHG. Advance Management Training , including brand, segmentations, Safety , standard , and putting all the hotel planning and strategies Food & Beverage RevMAX. Train Trainer, Hilton Hotels worldwide MEA. Management performances certificate GCC. Protocol certificate Service Excellence HACCP Certificate rules and regulations Advance level IHG. Be my guest certificate IHG. I clean award, I fix Award, I Hire Award EDUCATIONAL AND QUALIFICATIONS: American Academy for Hotel Management (Jordan & USA) Bachelor Registered GLION Switzerland MBA – Hotel Management. E- Learning courses Launched in Sept. 2011 End by second Q. Of 2013 Al Farouq Secondary - High School Amman Jordan General Certificate Branch Hotelier all aspects (Hotel Management 1999) Philadelphia University BS. Jordan 2003 Science Administration and Finance LANGUAGES: Arabic: Excellent Speaking, Writing and Reading (Native language) English: Fluent Speaking, Writing and Reading
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  Ahmad CV.H.H 2012 WorkingBackground Experiences: From March. 2011 to present. Palma beach resort & Spa General Manager Summary of Responsibilities: Setting Out To Win Winning through People Delivering Impressive Results Understanding the Business Achieve targets Planning for Business Valuing Diversity Customer Focus Influencing Outcomes Team Building Leading People Managing Operations Adaptability Drive for Results Hilton Hurghada Long Beach Resort – Egypt –Hurghada From March 12t. 2009 to February .2nd.2011, 990 Rooms, F&B Outlets. (22) 420 Employees (Kitchen, Steward, Restaurants, Bars) Director of Food & Beverage Summary of Responsibilities: Directs the activities of the food & Beverage Department to maintain and improve productivity, food quality, service, creativity , and merchandising to increase volume, sales and profits. Maintain effective communication on the activities of the department with the other operating departments in the hotel in order to provide the best possible service to the guest of the hotel. Hire and discharge all food and beverage supervisors and assistants Describes, assigns and delegates responsibility and authority of the operation of various sub departments under my supervision. Responsibilities included: Planning, Budgeting, proposed the financial operations, revenue proposal forecast, Organizing, training , Performance appraisal, recruitment, duty rotation, Conducted daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results Overseas the departmental skills training program and are responsible for
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  Ahmad CV.H.H 2012 havingrelevant manuals revised as necessary. Assists the sub department heads to establish and then achieve predetermined profit and productivity objectives and desired standards . Direct the functions of the administration and planning of the food and beverage department to meet the daily needs of the operation, insures decisions are made the corresponds to those of the general manager, and established policies InterContinental hotel Al-Khobar, April.2007 to Feb 2009, (Pre –opening) Boutique Business hotel 5 stars Kingdom of Saudi Arabia (Al- Khobar) Banquet & Catering Manager from April.2007 to sept.2007 and promoted as Assistant Food & Beverage Manager I/C From Oct.2007 till Feb.2009 Summary of Responsibilities: Assists Manager in planning and organizing successful Food and Beverage activities in the hotel and overseas Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits Performs related duties and special projects as assigned Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results Attends and participates to other meetings as required by the administrative calendar Assists Manager in keeping an up-dated Hotel Policies and Procedures file and updated files on all Food and Beverage matters Assists Manager in setting Food and Beverage goals and developing strategies, procedures and policies Assists Manager in settings standards of all food Beverage and equipment purchases in accordance with IHG guidelines Participates in the preparation of the hotel's revenue plan and marketing programs Monitors local competitors and compare their operation with the hotel Food and Beverage operation Kempinski Ishtar hotel & Resort Dead Sea Jordan (Grand Opening, Transfer) Sept. 2006 to April 2007, Outlets operation Manager (Reporting to EAM, I /C F&B) Summary of Responsibilities: the responsible to manage all service Of F&B Outlets ensuring clients’ satisfaction and adherence to service standards and operating procedures , Leads an effective service team including recruitment, training and development, supervision and performance management in order to ensure clients’ satisfaction and adherence to service standards. Daily information of the VIP guests and various treatments for them controls their correct distribution to the rooms; serve. Coordination of the working process and efficient use of the employees’ working time: - Distribution of duties and coordination of service, - High level of servicing the guests, - Distribution of the service position
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  Ahmad CV.H.H 2012 Emirates Palace Managed by (Kempinski) November. 2004 to Aug. 2006. 7 stars Pre-Opening Team Abu Dhabi - United Arab Emirates as Assistant Butler Manager then was Transferred To F&B Department as. Outlets manager, Le Vendome Brasserie. All day dining Summary of Responsibilities: Assist the manager to Manage supervision the daily operations and focused of the guest on delivering a personalized service at very high level of standard, problem solving to increase guest satisfaction and recognition. As a part of my Job Responsibilities, I was required to supervise and handle all the guest inquiries in order to exceed guest expectations and require an excellent communication skill with Guest and colleagues at all levels. I have also done the multi skill training in most of the major department within the hotel and palace that include the Front Office, Housekeeping, and Food and Beverage. of and focused on problem solving .as well as gained more knowledge and skill to ensure that I have enough confident, knowledge and skill to deliver a high-level standard of service. Jordan InterContinental hotel, Dec. 2001 to Oct. 2004 Amman – Jordan Food & Beverage Supervisor, Burj Al Hamam, Oriental Restaurant, Summary of Responsibilities: Lead, coordinate and supervised operations of Restaurant diverse environments. Created And maintained a performance environment characterized by positive leadership and a strong team orientation. Motivated staff to improve efficiency, accordingly, provided training and development opportunities as appropriate. Reviewed problems with customers and worked to provide effective solutions that met both organizational and customer needs, Ability to remain at ease in stressful environments, and effectively handle multi-task levels of responsibility. Grand Hyatt Hotel Amman – Oct. 1998 to Nov.2001 (Pre-opening), Waiter preparation team leader, Grand Café (All day dinning) Oryx bar & Lounge Multi Skills Training Certificate departmental trainer Hyatt international Hotels Al Dente Restaurant, July. 1995 to Sept. 1998, Italiano Restaurant Senior Waiter PROFESSIONAL REFERENCES: Available upon request