AI and the Future of Work - BayICT Tech Talk - Dan Turchin - PeopleReign - September 2021
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The document discusses the transformative impact of artificial intelligence (AI) on the future of work, emphasizing the need for new skills to navigate this change. Key issues include the historical context of disruptive technologies, the distinction between tasks best suited for machines versus humans, and the emergence of new job roles related to AI. It highlights the importance of judgment, empathy, and creativity as essential human skills in an increasingly automated job market.
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AI and the Future of Work - BayICT Tech Talk - Dan Turchin - PeopleReign - September 2021
- 1. AI and the Future of Work BayICT Tech Talk | September 2021 Dan Turchin | PeopleReign | CEO | @dturchin
- 2. “The impact of AI on society will be more profound than fire or electricity.” Sundar Pichai, Alphabet CEO
- 3. PollEv.com/danturchin744 Text DANTURCHIN744 to 22333 then reply
- 4. Key questions 1. What is the future of work? 2. What is the current state of AI and where is it headed? 3. What skills are required to future-proof your career?
- 5. A history of disruptive technologies 1450 The printing press Invented by Johannes Gutenberg to automate work performed by hand scribes. The cotton gin Invented by Eli Whitney to automate work performed by laborers producing cotton for textile manufacturing. 1793 1885 The automobile Karl Benz invents the automobile which eliminates the need for drivers of horse-drawn carriages. 1970 Automated phone calls TSPS eliminates the need for switchboard operators to manually connect phone calls. 1994 The Netscape browser Marc Andreessen’s web browser makes information accessible universally which disrupts media, telecom, publishing, retail, and every other industry.
- 6. The future of work Ambient intelligence
- 7. What is artificial intelligence? Learning Tasks Models Data Math and statistics applied continuously to data Bayes’ theorem Thomas Bayes 1701-1761
- 8. What AI does well Machine vision tasks 04 ● Find the buried land mines ● Predict where the next drought will occur ● Determine areas likely to experience high crime Conversation tasks 03 ● Diagnose patient mental health issues ● Answer tax questions for employees ● Help customers restore cable service Prediction tasks 02 ● Determine the likelihood of recidivism ● Where is the next COVID outbreak likely to occur ● Help customer service agents solve problems faster Classification tasks 01 ● Select which agent should take the next call ● Pick which planes needs service ● Determine who needs to work the night shift
- 10. “What can be predicted is better left to machines. What requires judgment or empathy is better left to humans.
- 11. At-risk jobs ● Dull ● Dirty ● Dangerous 1. Stockbrokers 2. Real estate agents 3. Oil rig maintenance 4. Harvesting produce 5. Mine detonation Attributes Candidates
- 12. Skills to cultivate ● Judgment ● Empathy ● Creativity ● Mentorship ● Leadership ● Compassion 1. Conversational AI trainers 2. Data labelers 3. AI ethics evaluation 4. Robot maintenance 5. Machine supervision 6. Automation governance 7. Data privacy Skills New careers 1. Legal 2. Judicial 3. Healthcare 4. Education 5. Insurance 6. Public safety 7. Manufacturing Disruption ahead
- 13. New career option #1: AI conversation designer Bots must be designed to perform specific tasks well, know what they don’t know, and provide intuitive dialog interfaces that are at least as good as traditional alternatives. What should it do? What should it say? What could go wrong?
- 14. New career option #2: voice assistant configuration Millions of tech-wary consumers will increasingly rely on voice assistants for healthcare, grocery shopping, personal safety, and communication with family. Installation Configuration Training
- 15. Further reading
- 16. The pace of innovation has never been faster than it was yesterday and it will never be slower than it is today. “
- 17. Questions? Dan Turchin PeopleReign | CEO +1 650.533.0918 | [email protected] | @dturchin Learn from leaders. Listen to the podcast.