SlideShare a Scribd company logo
A Look Behind the Curtain
The State of the Industry
Presented by:
Bob Larrivee
Vice President/Chief Analyst
AIIM
blarrivee@aiim.org
@BobLarrivee
Drivers
• #1 Risk & Compliance
back on top, especially
for largest (up from 38%
to 59%)
• #2 Costs & Productivity
except for smallest
(40%)
Dependency
• In 47% of organizations
a content system
outage of more than 2
hours would cause
serious business
disruption
• 79% would struggle
after one day
Adoption
• 17% have completed a
true ECM capability,
including 4% on a global
scale
• 23% well on the way
• 6% looking to replace
Governance
• 18% align IM/ECM
system strategies with
agreed IG policies
• 15% have IG policies but
they do not drive
decisions
• 29% have no IG policies
Content Creation Mechanisms
• 49% using shared-copy
review, but only 10%
with concurrent editing
• 78% still circulating by
email for review and
approval
Email
• 39% describe their
email management as
“chaotic”
• 19% have fixed delete-
all policies, 16% keep
everything
• 17% dedicated archive
with defined retention
and hold
Content Deletion
• 47% have an IG policy that
defines retention, but 51%
rely on manual deletion vs
25% automatic
• 24% have no mechanism to
limit stored content, inc.
21% of largest orgs
Defensible Content Deletion
• Half would struggle
with cloud, social and
file shares
• 20% are following
policy but are not
auditing it
• Paper records is best,
but only 40% following
IG and auditing
Business Processes
• 46% have some paper-
free processes (so 54%
don’t)
• 30% capturing closer to
the customer, but only
24% handling multi-
channel
• 21% using digital
signatures
Multi-Channel Inbound
• 23% have elements of
multi-channel
integration, but only 5%
with automated routing
to multiple processes
• 58% describe their
inbound handling as ad
hoc
Enterprise Integration
• 31% are integrated with
content creation
systems; 15% with
project or case
management
• 18% with multi-
repository search
• 27% have no integration
with other applications
Content Analytics
• 15% using auto or
assisted classification at
creation/ declaration
• 11% using analytics for
metadata correction
and security risks
• 12% for business insight
Enter the Cloud
• 20% are live with cloud
for all or some of their
core content
• Plus 7% with selected
users/content or for
collaboration and file-
sharing
• 26% have no plans for
cloud
Hurdles to Success
• User adoption
• Senior management
buy-in
• Departmental
conflict
• Resources
• Cost
Actions to Take
Assess
Strategize
Implement
Review
• Bob Larrivee
• blarrivee@aiim.org
• @BobLarrivee
[AIIM16] A Look behind the Curtain: The State of the Industry Report

More Related Content

PDF
[AIIM16] Content Whack-A-Mole: Keeping up Compliance across Multiple Reposito...
AIIM International
 
PDF
Alsup gd13 final
Mike Alsup
 
PDF
Why Most Migration Projects Fail – Don’t Be a Statistic Webinar
Concept Searching, Inc
 
PDF
Going Meta in SharePoint – Tricks of the Trade
Concept Searching, Inc
 
PPTX
Benefits of a Document Management System for the BPO Industry
Paperless Trail Inc.
 
PPTX
M365 Records Management Community Webinar
Drew Madelung
 
PDF
How To Drive Intelligent Migration Webinar
Concept Searching, Inc
 
PPT
Case Study For Data Governance Portal
Mike Taylor
 
[AIIM16] Content Whack-A-Mole: Keeping up Compliance across Multiple Reposito...
AIIM International
 
Alsup gd13 final
Mike Alsup
 
Why Most Migration Projects Fail – Don’t Be a Statistic Webinar
Concept Searching, Inc
 
Going Meta in SharePoint – Tricks of the Trade
Concept Searching, Inc
 
Benefits of a Document Management System for the BPO Industry
Paperless Trail Inc.
 
M365 Records Management Community Webinar
Drew Madelung
 
How To Drive Intelligent Migration Webinar
Concept Searching, Inc
 
Case Study For Data Governance Portal
Mike Taylor
 

What's hot (20)

PPTX
SharePoint 2013 Records Management and eDiscovery
Quentin Christensen
 
PPTX
Data and information management
CGIAR Research Program on Dryland Systems
 
PPTX
New from BookNet Canada: BNC BiblioShare
BookNet Canada
 
PDF
Call for papes !!! International Journal of Business Information Systems Stra...
ijbiss
 
PPTX
Information Network Why Ithos
kbubeck
 
PDF
SharePoint Records Management - Office 365
InnoTech
 
PPT
David Reeve - UKAD 2016 forum
The-National-Archives
 
PPTX
The Modern World of Information Architecture
RecordPoint
 
PPT
Partnering With Membership Libraries for Cost Sharing and Just-in-time Access...
Ralph Monaco
 
PDF
SharePoint as a Records Management System
AvePoint
 
PPTX
LeanIX Inventory: Import & Export
LeanIX GmbH
 
PPTX
Real world records management in SharePoint 2013
C/D/H Technology Consultants
 
PDF
IT Governance, Risk & Compliance (GRC) by Berk Algan
Berk Algan
 
PPTX
Compliance is an Opportunity: Leveraging Regulation
MediaPost
 
PDF
IRMS UG Principles of Retention in Microsoft 365
Joanne Klein
 
PPTX
SPSTC18 Laying Down the Law - Governing Your Data in O365
David Broussard
 
PDF
How Global Records Management Practices and Standards Are Evolving for Busine...
AIIM International
 
PPTX
SecureAware® - Automated Risk and Compliance Solution
GBBLUME
 
PPTX
Get doing GDPR right now! IRMS May 2018
Metataxis
 
PPTX
2018 advanced data governance - slide share
Albert Hoitingh
 
SharePoint 2013 Records Management and eDiscovery
Quentin Christensen
 
Data and information management
CGIAR Research Program on Dryland Systems
 
New from BookNet Canada: BNC BiblioShare
BookNet Canada
 
Call for papes !!! International Journal of Business Information Systems Stra...
ijbiss
 
Information Network Why Ithos
kbubeck
 
SharePoint Records Management - Office 365
InnoTech
 
David Reeve - UKAD 2016 forum
The-National-Archives
 
The Modern World of Information Architecture
RecordPoint
 
Partnering With Membership Libraries for Cost Sharing and Just-in-time Access...
Ralph Monaco
 
SharePoint as a Records Management System
AvePoint
 
LeanIX Inventory: Import & Export
LeanIX GmbH
 
Real world records management in SharePoint 2013
C/D/H Technology Consultants
 
IT Governance, Risk & Compliance (GRC) by Berk Algan
Berk Algan
 
Compliance is an Opportunity: Leveraging Regulation
MediaPost
 
IRMS UG Principles of Retention in Microsoft 365
Joanne Klein
 
SPSTC18 Laying Down the Law - Governing Your Data in O365
David Broussard
 
How Global Records Management Practices and Standards Are Evolving for Busine...
AIIM International
 
SecureAware® - Automated Risk and Compliance Solution
GBBLUME
 
Get doing GDPR right now! IRMS May 2018
Metataxis
 
2018 advanced data governance - slide share
Albert Hoitingh
 
Ad

Viewers also liked (20)

PDF
[AIIM16] Technology Pioneers, Explorers & Radicals, Oh My!
AIIM International
 
PDF
[AIIM16] How to Select the Right Partner/Consultant/Agency for Your ECM Project
AIIM International
 
PDF
[AIIM16] Don’t Talk to Me about Content Management
AIIM International
 
PDF
[AIIM16] The Last Mile in Information Management
AIIM International
 
PDF
[AIIM16] Leaning into the Future: What the h*** is an information professiona...
AIIM International
 
PDF
[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Produ...
AIIM International
 
PDF
[AIIM16] Information Management - The Technology Doesn't Matter
AIIM International
 
PDF
[AIIM16] Where to begin? Establishing a Global ECM Program at a Fortune 500 C...
AIIM International
 
PDF
[AIIM16] How Regulatory Data Can Set the Narrative for an Analytics Opportunity
AIIM International
 
PDF
[AIIM16] Digital Transformation and Process Automation
AIIM International
 
PDF
[AIIM16] The E3 Method for Collaboration: Engagement, Expectation, Enthusiasm.
AIIM International
 
PDF
[AIIM16] Success through Pragmatism: Moving from Hell to Purgatory Is a Win.
AIIM International
 
PDF
[AIIM16] Implementing Automated Retention at the European Central Bank
AIIM International
 
PPTX
[AIIM16] Collaboration Trials and Lessons
AIIM International
 
PPTX
[AIIM16] What Did AIIM16 Mean?
AIIM International
 
PDF
[AIIM16] Going Paperless: One District's Journey - Are We There Yet?
AIIM International
 
PDF
[AIIM16] Information Management is Hard. Guess What? Your customers don’t ca...
AIIM International
 
PDF
[AIIM16] Automating Image Capture for Fun and Profit
AIIM International
 
PDF
[AIIM16] Don't Make Us Think: Getting SharePoint to Be Useful, Usable, and Used
AIIM International
 
PDF
[Webinar Slides] Learn Top Tips to Managing and Processing the Paperwork in y...
AIIM International
 
[AIIM16] Technology Pioneers, Explorers & Radicals, Oh My!
AIIM International
 
[AIIM16] How to Select the Right Partner/Consultant/Agency for Your ECM Project
AIIM International
 
[AIIM16] Don’t Talk to Me about Content Management
AIIM International
 
[AIIM16] The Last Mile in Information Management
AIIM International
 
[AIIM16] Leaning into the Future: What the h*** is an information professiona...
AIIM International
 
[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Produ...
AIIM International
 
[AIIM16] Information Management - The Technology Doesn't Matter
AIIM International
 
[AIIM16] Where to begin? Establishing a Global ECM Program at a Fortune 500 C...
AIIM International
 
[AIIM16] How Regulatory Data Can Set the Narrative for an Analytics Opportunity
AIIM International
 
[AIIM16] Digital Transformation and Process Automation
AIIM International
 
[AIIM16] The E3 Method for Collaboration: Engagement, Expectation, Enthusiasm.
AIIM International
 
[AIIM16] Success through Pragmatism: Moving from Hell to Purgatory Is a Win.
AIIM International
 
[AIIM16] Implementing Automated Retention at the European Central Bank
AIIM International
 
[AIIM16] Collaboration Trials and Lessons
AIIM International
 
[AIIM16] What Did AIIM16 Mean?
AIIM International
 
[AIIM16] Going Paperless: One District's Journey - Are We There Yet?
AIIM International
 
[AIIM16] Information Management is Hard. Guess What? Your customers don’t ca...
AIIM International
 
[AIIM16] Automating Image Capture for Fun and Profit
AIIM International
 
[AIIM16] Don't Make Us Think: Getting SharePoint to Be Useful, Usable, and Used
AIIM International
 
[Webinar Slides] Learn Top Tips to Managing and Processing the Paperwork in y...
AIIM International
 
Ad

Similar to [AIIM16] A Look behind the Curtain: The State of the Industry Report (20)

PDF
5 state-of-cloud-applications-and-platforms
zafargilani
 
PDF
NetSecOps: Aligning Networking and Security Teams to Ensure Digital Transform...
Enterprise Management Associates
 
PPTX
Why Use Add ins with SharePoint and SharePoint Online? Webinar
Concept Searching, Inc
 
PPTX
The SharePoint Migration Playbook
JoAnna Cheshire
 
PDF
#OSSPARIS19 - Understanding Open Source Governance - Gilles Gravier, Wipro Li...
Paris Open Source Summit
 
PDF
Eliminate the 49% of Documents that Contain Data Breaches Webinar
Concept Searching, Inc
 
PPTX
Symantec SMB File Sharing Flash Poll
Symantec
 
PPTX
Big Data Impacts on Hybrid Infrastructure and Management
Enterprise Management Associates
 
PPTX
Pistoia Alliance USA Conference 2016
Pistoia Alliance
 
PDF
The Future of Data Center Network Automation
Enterprise Management Associates
 
PDF
Governance Strategies for Office 365
Montrium
 
PPTX
Unlocking Automation in SAP®: 2025 Trends and Challenges
Precisely
 
PPTX
Understanding & Utilizing SharePoint Advanced Management
Drew Madelung
 
PDF
Webinar: Attaining Excellence in Big Data Integration
SnapLogic
 
PPTX
Overcoming Capability Gaps in Information Transparency, Knowledge Management,...
Concept Searching, Inc
 
PPTX
DAMA Norway - Computational Governance Model
Paolo Platter
 
PPTX
Transform Your Digital Content to Improve Speed to Market While Maintaining C...
Veeva Systems
 
PPTX
Streaming Why a Streaming First Approach to Digital Modernization Matters
Precisely
 
PDF
Conférence CISCO ACSS 2018
African Cyber Security Summit
 
PDF
Efficiencies in RPA with UiPath and CyberArk Technologies - Session 2
DianaGray10
 
5 state-of-cloud-applications-and-platforms
zafargilani
 
NetSecOps: Aligning Networking and Security Teams to Ensure Digital Transform...
Enterprise Management Associates
 
Why Use Add ins with SharePoint and SharePoint Online? Webinar
Concept Searching, Inc
 
The SharePoint Migration Playbook
JoAnna Cheshire
 
#OSSPARIS19 - Understanding Open Source Governance - Gilles Gravier, Wipro Li...
Paris Open Source Summit
 
Eliminate the 49% of Documents that Contain Data Breaches Webinar
Concept Searching, Inc
 
Symantec SMB File Sharing Flash Poll
Symantec
 
Big Data Impacts on Hybrid Infrastructure and Management
Enterprise Management Associates
 
Pistoia Alliance USA Conference 2016
Pistoia Alliance
 
The Future of Data Center Network Automation
Enterprise Management Associates
 
Governance Strategies for Office 365
Montrium
 
Unlocking Automation in SAP®: 2025 Trends and Challenges
Precisely
 
Understanding & Utilizing SharePoint Advanced Management
Drew Madelung
 
Webinar: Attaining Excellence in Big Data Integration
SnapLogic
 
Overcoming Capability Gaps in Information Transparency, Knowledge Management,...
Concept Searching, Inc
 
DAMA Norway - Computational Governance Model
Paolo Platter
 
Transform Your Digital Content to Improve Speed to Market While Maintaining C...
Veeva Systems
 
Streaming Why a Streaming First Approach to Digital Modernization Matters
Precisely
 
Conférence CISCO ACSS 2018
African Cyber Security Summit
 
Efficiencies in RPA with UiPath and CyberArk Technologies - Session 2
DianaGray10
 

More from AIIM International (20)

PPTX
2022 IIM Infographic.pptx
AIIM International
 
PPTX
Create, Capture, Collaborate - Your Content Drives Organizational Value
AIIM International
 
PPTX
Meet the Expert Panel - 2021 State of the Intelligent Information Management ...
AIIM International
 
PDF
[Webinar Slides] Maximizing Workforce Capacity - Proven Practices for Saving ...
AIIM International
 
PDF
[Webinar Slides] When Your Current Systems No Longer Help You Do Your Job, It...
AIIM International
 
PDF
[Webinar Slides] Information Access and Information Control: Two Cloud Conten...
AIIM International
 
PDF
[Webinar Slides] Data Privacy for the IM Practitioner - Practical Advice for ...
AIIM International
 
PDF
[Webinar Slides] New Approaches to Classification and Retention for Organizat...
AIIM International
 
PDF
[Webinar Slides] Driving Digital Change With O365 & Intelligent Information M...
AIIM International
 
PDF
[Webinar Slides] Working Faster and Smarter in a Digital Transforming World W...
AIIM International
 
PDF
[Webinar Slides] Using AI to Easily Automate All of Your Correspondence Channels
AIIM International
 
PDF
[Webinar Slides] Capture Leaders & Their Projects: We Asked, They Answered. D...
AIIM International
 
PDF
[Webinar Slides] eSignatures: Learn How This Technology Can Revolutionize You...
AIIM International
 
PDF
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
AIIM International
 
PDF
[Webinar Slides] Data Explosion in Your Organization? Harness It with a Compr...
AIIM International
 
PDF
[Webinar Slides] It All Starts Here— Effectively Capturing Paper and Digital ...
AIIM International
 
PDF
[Webinar Slides] Improving your Organization’s Collaborative and Case-Centric...
AIIM International
 
PDF
[Webinar Slides] Modern Problems Require Modern Solutions
AIIM International
 
PDF
[Webinar Slides] Dreading Your Data Migration Project? 3 Ways Robotic Process...
AIIM International
 
PDF
[AIIM18] Beyond Human Capacity: Using analytics to scale your everyday inform...
AIIM International
 
2022 IIM Infographic.pptx
AIIM International
 
Create, Capture, Collaborate - Your Content Drives Organizational Value
AIIM International
 
Meet the Expert Panel - 2021 State of the Intelligent Information Management ...
AIIM International
 
[Webinar Slides] Maximizing Workforce Capacity - Proven Practices for Saving ...
AIIM International
 
[Webinar Slides] When Your Current Systems No Longer Help You Do Your Job, It...
AIIM International
 
[Webinar Slides] Information Access and Information Control: Two Cloud Conten...
AIIM International
 
[Webinar Slides] Data Privacy for the IM Practitioner - Practical Advice for ...
AIIM International
 
[Webinar Slides] New Approaches to Classification and Retention for Organizat...
AIIM International
 
[Webinar Slides] Driving Digital Change With O365 & Intelligent Information M...
AIIM International
 
[Webinar Slides] Working Faster and Smarter in a Digital Transforming World W...
AIIM International
 
[Webinar Slides] Using AI to Easily Automate All of Your Correspondence Channels
AIIM International
 
[Webinar Slides] Capture Leaders & Their Projects: We Asked, They Answered. D...
AIIM International
 
[Webinar Slides] eSignatures: Learn How This Technology Can Revolutionize You...
AIIM International
 
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
AIIM International
 
[Webinar Slides] Data Explosion in Your Organization? Harness It with a Compr...
AIIM International
 
[Webinar Slides] It All Starts Here— Effectively Capturing Paper and Digital ...
AIIM International
 
[Webinar Slides] Improving your Organization’s Collaborative and Case-Centric...
AIIM International
 
[Webinar Slides] Modern Problems Require Modern Solutions
AIIM International
 
[Webinar Slides] Dreading Your Data Migration Project? 3 Ways Robotic Process...
AIIM International
 
[AIIM18] Beyond Human Capacity: Using analytics to scale your everyday inform...
AIIM International
 

Recently uploaded (20)

PDF
The Evolution of KM Roles (Presented at Knowledge Summit Dublin 2025)
Enterprise Knowledge
 
PPTX
Coupa-Overview _Assumptions presentation
annapureddyn
 
PPTX
New ThousandEyes Product Innovations: Cisco Live June 2025
ThousandEyes
 
PPTX
AI and Robotics for Human Well-being.pptx
JAYMIN SUTHAR
 
PDF
Oracle AI Vector Search- Getting Started and what's new in 2025- AIOUG Yatra ...
Sandesh Rao
 
PDF
Trying to figure out MCP by actually building an app from scratch with open s...
Julien SIMON
 
PDF
Advances in Ultra High Voltage (UHV) Transmission and Distribution Systems.pdf
Nabajyoti Banik
 
PDF
Beyond Automation: The Role of IoT Sensor Integration in Next-Gen Industries
Rejig Digital
 
PDF
Doc9.....................................
SofiaCollazos
 
PDF
Research-Fundamentals-and-Topic-Development.pdf
ayesha butalia
 
PDF
Structs to JSON: How Go Powers REST APIs
Emily Achieng
 
PDF
Cloud-Migration-Best-Practices-A-Practical-Guide-to-AWS-Azure-and-Google-Clou...
Artjoker Software Development Company
 
PPTX
ChatGPT's Deck on The Enduring Legacy of Fax Machines
Greg Swan
 
PDF
Presentation about Hardware and Software in Computer
snehamodhawadiya
 
PDF
CIFDAQ's Market Wrap : Bears Back in Control?
CIFDAQ
 
PDF
Brief History of Internet - Early Days of Internet
sutharharshit158
 
PDF
This slide provides an overview Technology
mineshkharadi333
 
PDF
Automating ArcGIS Content Discovery with FME: A Real World Use Case
Safe Software
 
PDF
AI Unleashed - Shaping the Future -Starting Today - AIOUG Yatra 2025 - For Co...
Sandesh Rao
 
PPTX
Applied-Statistics-Mastering-Data-Driven-Decisions.pptx
parmaryashparmaryash
 
The Evolution of KM Roles (Presented at Knowledge Summit Dublin 2025)
Enterprise Knowledge
 
Coupa-Overview _Assumptions presentation
annapureddyn
 
New ThousandEyes Product Innovations: Cisco Live June 2025
ThousandEyes
 
AI and Robotics for Human Well-being.pptx
JAYMIN SUTHAR
 
Oracle AI Vector Search- Getting Started and what's new in 2025- AIOUG Yatra ...
Sandesh Rao
 
Trying to figure out MCP by actually building an app from scratch with open s...
Julien SIMON
 
Advances in Ultra High Voltage (UHV) Transmission and Distribution Systems.pdf
Nabajyoti Banik
 
Beyond Automation: The Role of IoT Sensor Integration in Next-Gen Industries
Rejig Digital
 
Doc9.....................................
SofiaCollazos
 
Research-Fundamentals-and-Topic-Development.pdf
ayesha butalia
 
Structs to JSON: How Go Powers REST APIs
Emily Achieng
 
Cloud-Migration-Best-Practices-A-Practical-Guide-to-AWS-Azure-and-Google-Clou...
Artjoker Software Development Company
 
ChatGPT's Deck on The Enduring Legacy of Fax Machines
Greg Swan
 
Presentation about Hardware and Software in Computer
snehamodhawadiya
 
CIFDAQ's Market Wrap : Bears Back in Control?
CIFDAQ
 
Brief History of Internet - Early Days of Internet
sutharharshit158
 
This slide provides an overview Technology
mineshkharadi333
 
Automating ArcGIS Content Discovery with FME: A Real World Use Case
Safe Software
 
AI Unleashed - Shaping the Future -Starting Today - AIOUG Yatra 2025 - For Co...
Sandesh Rao
 
Applied-Statistics-Mastering-Data-Driven-Decisions.pptx
parmaryashparmaryash
 

[AIIM16] A Look behind the Curtain: The State of the Industry Report

  • 1. A Look Behind the Curtain The State of the Industry Presented by: Bob Larrivee Vice President/Chief Analyst AIIM [email protected] @BobLarrivee
  • 2. Drivers • #1 Risk & Compliance back on top, especially for largest (up from 38% to 59%) • #2 Costs & Productivity except for smallest (40%)
  • 3. Dependency • In 47% of organizations a content system outage of more than 2 hours would cause serious business disruption • 79% would struggle after one day
  • 4. Adoption • 17% have completed a true ECM capability, including 4% on a global scale • 23% well on the way • 6% looking to replace
  • 5. Governance • 18% align IM/ECM system strategies with agreed IG policies • 15% have IG policies but they do not drive decisions • 29% have no IG policies
  • 6. Content Creation Mechanisms • 49% using shared-copy review, but only 10% with concurrent editing • 78% still circulating by email for review and approval
  • 7. Email • 39% describe their email management as “chaotic” • 19% have fixed delete- all policies, 16% keep everything • 17% dedicated archive with defined retention and hold
  • 8. Content Deletion • 47% have an IG policy that defines retention, but 51% rely on manual deletion vs 25% automatic • 24% have no mechanism to limit stored content, inc. 21% of largest orgs
  • 9. Defensible Content Deletion • Half would struggle with cloud, social and file shares • 20% are following policy but are not auditing it • Paper records is best, but only 40% following IG and auditing
  • 10. Business Processes • 46% have some paper- free processes (so 54% don’t) • 30% capturing closer to the customer, but only 24% handling multi- channel • 21% using digital signatures
  • 11. Multi-Channel Inbound • 23% have elements of multi-channel integration, but only 5% with automated routing to multiple processes • 58% describe their inbound handling as ad hoc
  • 12. Enterprise Integration • 31% are integrated with content creation systems; 15% with project or case management • 18% with multi- repository search • 27% have no integration with other applications
  • 13. Content Analytics • 15% using auto or assisted classification at creation/ declaration • 11% using analytics for metadata correction and security risks • 12% for business insight
  • 14. Enter the Cloud • 20% are live with cloud for all or some of their core content • Plus 7% with selected users/content or for collaboration and file- sharing • 26% have no plans for cloud
  • 15. Hurdles to Success • User adoption • Senior management buy-in • Departmental conflict • Resources • Cost