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AIIMS - OPD Appointment Management System
The document discusses problems with the outdoor patient flow and appointment system at AIIMS, including long wait times, limited registration counters, and improper traffic management. A study identified these issues as negatively impacting the patient experience. To address the challenges, an SMS registration system was proposed to cut wait times by issuing identification codes via SMS. A centrally monitored TV channel was also suggested to keep patients informed about wait times and doctor throughput while waiting, allowing them to better plan their visit.
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AIIMS - OPD Appointment Management System
- 1. AIIMS- OPD Appointment ManagementSystem Understanding the outdoor patient flow at AIIMs and the efficiency of the system handling the footfalls. ZeebraCross Heath team conducted a research on understanding the problems which the Outdoor Patients encounter
- 2. like long waitingqueues, limited service counters for patient registration, improper maintenance of patients’ traffic at the OPD section. These factors play a vital role in diluting the patient experience & provide them with an option to look for better alternatives.
- 3. Backed with actualfindings & data the Team suggested an approach which comprehended the challenges in most effective manner- An SMS Solution with Back feed technology and analytics & a centrally monitored TV channel with a compatible platform.
- 4. SMS registration technologywhere the issued Sms code would act as the ID and Token for patients identification thereby cutting down the waiting time; unmanageable crowd & preventing patients from getting turned away. The centrally monitored TV channel helps the authorities to get engaged with the patients ,
- 5. While they arewaiting informing them about The waiting time & the throughput for each doctor so that they could effectively to plan their stay and appointment .