Ajit_TeamLeader

Ajit_TeamLeader

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  AJIT KUMAR PADHY Contact:91- 9871837787; E-mail: [email protected] To HR Manager/IT Manager With reference to your Advertisement in ------------- dated --------- undersigned present myself as candiate for the same. I am submitting to express my keen interest in the position of “Team Lead/ Tech Lead/Asst Manager – IT Service Desk/Service desk Lead/Project Manager” in your company. Dynamic and result oriented IT Professional with 8+ years of experience in in managing the entire spectrum of IT and IT Enabled Service (ITES/ BPO) related functions including Service Excellence, Technical, Compliance and Team Management. I have good knowledge of Operation Risk, ITIL Operation Management, Vulnerability Assessment; experience in various process, network components and implementation I have good exposure in working with different Industry like non IT (FMCG - Dabur, Kingfisher, Tourist, Logistic) to IT service (Progressive) and IT production industry like (Cognizant Technology Ltd) etc. Creative & talented individual, with thorough knowledge of:  Operation Risk  Service Desk Team  System Administration  Hardware & Software implementation & maintenance  Technical Troubleshooting  SLA Management  ITIL process  Need Based Technical Support  Team Management  Customer Relationship Management  IT Service Excellence  customer service operation  IT Infrastructure Networking  Project Operations IT Management Operations  Management Network Support  Operation Level Agreement (OLA). Seeking a challenging job that would synergize my skills and knowledge with the objectives of the organization. A responsible, reliable and committed professional, I will give my best both as a part of a team and working independently. The above credentials along with my enclosed resume make me ideally suitable for a position in your organization. I would appreciate an opportunity for a personal interview. Thanking you, Yours sincerely Ajit Kumar Padhy
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  AJIT KUMAR PADHY Mobile:9871837787; E-mail: [email protected] TEAM LEADER/TECHNICAL LEADER IT SIT SERVICESERVICES & S& SUPPORTUPPORT OOPERATIONSPERATIONS  HHARDWAREARDWARE /SOFTWARE//SOFTWARE/ NETWORKNETWORK & I& ITT AAUDITINGUDITING PROFILE & STRENGTHPROFILE & STRENGTH  Dynamic and result oriented Professional with 8+ years in managing the entire spectrum of IT and IT Enabled Service related functions including Service Excellence, Technical, Compliance, End user support both Physical & Virtual Desktop (Windows, Cloud, Citrix Technologies) and Team Management.  Last 2 years as a Team lead in IT support, Service Delivery, ITIL Process.  Possess good knowledge of Information Security Audit services, Operation Risk, ITIL Operation Management and Vulnerability Assessment; experience in policy design for various process, network components and implementation of various security products in organizations in general. Good knowledge & understanding of Cisco routing, VOIP, MPLS, Metro Ethernet technologies etc.  Gained strong experience in installation, troubleshooting including assembling and maintenance of desktops/laptops with sound knowledge of networking and up gradation and installation of hardware and software.  Proven technical competencies in structuring customized hardware and networking solutions to meet customer’s specific needs. Expertise in windows installation, configuration of domain, connecting servers to nodes having operating systems.  Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer’s specific needs; ability to conceive profitable and efficient solutions utilizing technology. Demonstrated capabilities in managing ITIL process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels. Core Competencies:Core Competencies:  System Administration  Technical Troubleshooting  SLA Management  Need Based Technical Support  Team Management  Customer Relationship Management  Desktop/Laptop Infrastructure Management  Cloud Infrastructure management  IT Service Management  Service Level Management  Problem and Incident Management  Operational Assessment  Remedy Ticketing Tools  SCCM Troubleshooting  customer service operation IT Service Desk/Helpdesk  Information Security Audit services  Security Operation Management Technical Skills/IT Infrastructure Enviroment Vendor Server’s like : HP/IBM/Dell Servers / Network Software’s : Microsoft Office 2010, 2013, windows - XP/windows 7/8/10, Citrix, Anti-Virus, Office 365. Server Administration :System Administrator of Windows 2008/2012 (DNS,DHCP,Acitve Directoy) /SQL 2008/Citrix XPe, 7.5/XENAPP/VMWare ESX 3.5/ IIS / ISA, Laptop Desktop Hardware Troubleshooting,CCTV Achievement • Both IT and BPO sector/ Non IT industry expertise. • Handling PAN /Across India projects. WORK EXPERIENCEWORK EXPERIENCE AFORESERVE.COM PVT LTD INDIA (NOIDA) - DELHI NCR | Since July 2015 to till date. Specialist – Team/Technical Lead - IT Infrastructure Team. Client – GSK, Motherson Sumi, Punjab National Bank,Jubilient life science. • Responsible for handling a team of 15+ engineers providing Desktop Support for 2500+ users with an annual incident requests of 5000. • Delivering expected standards of Client KPI. Managing 1000+ Desktops, 200 laptops. • Efficiently handling technical management of incident, problem and outages based on call/escalation in Windows base
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  • Team andVendor Management. • Managing Hardware Upgrade, Capacity Planning, escalations handling (both Technical & managerial) • Working on AD, windows different version OS, DL, AD policy and AD relevant skill sets. • Adhering to SLA met and attending to Client Escalations & Handling Supervisor calls • As a Technical Team Leader handling AD, DNS and DHCP related tickets. • Handling cloud related IT helpdesk services from different customers. • Manage the Service Desk team’s daily activities • Conduct Periodically Internal Audit to verify Information Management sustem as per company Policies, Procedures and Security. • Operation and maintenance of necessary key security systems for auditing and reporting purposes and Record maintains of IT related assets. • Preparing Monthly SLA report and client MIS report. Progressive InfoTech pvt ltd India (Noida) | Feb 2010 – July 2015 (5 years 5 Months) Specialist – System Engineer /Team Leader - IT Infrastructure Team Client – Dabur, Cognizant technology, UB/USL(DIAGEO) ,Avis, Oberai Hotel , Alere Medical, Gail India Etc. • Handled a team of 15+ engineers providing Desktop Support for 2500+ users with annual incident requests of 5000. Managed 1000+ Desktops, 500 laptops. • Provided technology Support for Windows environment. Handled technical management of incident, problem and outages based on call/escalation in Windows base • Coordinated with multiple vendors for IT equipments (Desktop, Thin client, Laptop, Printers, etc.) procurement, comprehensive & non-comprehensive AMC and ensure they provide the required support to make the system up and running without any downtime. • Held responsible for coordination of remote infrastructure implementation &integration ,complete implementation of the project through all stages • Managed and coordinated project and operational work performed by infrastructure team. • Provide resolution to the users using advanced troubleshooting and analysing methods. • Documentation of different vertical (IT Security, System Admin, Network Management, Helpdesk) Robinsons Pvts Ltd., Hyderabad | July 2007 - Feb 2010 (2 Years 7 Months) Desktop Engineer/EDP Executive Team Size: 5 Environment: End to end Desktop support Operating Systems: XP, Windows 2000 • Remote Support Management of Desktop across Pan India Location. • Desktop and Laptop hardware troubleshooting. • Handling ticket related to Various applications, Outlook other Generic issues. • Raising Change Request with the help of Remedy and implement after approval. OTHERS Computer Faculty | 1999 – 2004 Consultant in an Industrial Consultancy | 2004 – 2007 EDUCATIONAL & PROFESSIONAL CREDENTIALSEDUCATIONAL & PROFESSIONAL CREDENTIALS • Pursuing Master in Computer Application (MCA); from IGNOU. • PGDCA 2005; IGNOU • Higher Diploma in Information System Management (HDISM) 1999; Aptech Computer Education. • Bachelor's Degree; Berhampur University, Berhampur.
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  Certifications • ITIL • MCSE PERSONALDETAILS Name : Ajit Kumar Padhy Sex : Male Marital Status : Married Nationality : Indian Present Address : Delhi / NCR References & Documentation Available on Request Date: Place: Delhi Ajit Kumar Padhy (Signature)