Alfresco Day Vienna 2016: How to Achieve Digital Flow in the Enterprise - John Newton, CTO, Alfresco (auf Englisch)
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This document summarizes John Newton's keynote presentation at Alfresco Day 2016 in Vienna. The presentation focused on how organizations can accelerate their digital transformation through design thinking, platform thinking, and open thinking. Newton discussed how these approaches can help transform customer experiences, become digital disruptors, and turn data into business insights. He also outlined Alfresco's digital platform and open source services which aim to simplify digital journeys, fuel innovation, and support organizations' digital transformations.
Alfresco Day Vienna 2016: How to Achieve Digital Flow in the Enterprise - John Newton, CTO, Alfresco (auf Englisch)
- 1. Accelerating the Flow of Digital Business John Newton Alfresco Day 2016 Vienna
- 2. I’m @johnnewton, Founder and CTO
- 3. It all started 525 25 years ago… • Documentum Team – March 1991
- 4. Click to edit Master title style 2016 in Review
- 5. Drivers toward the Digital Journey Transform the customer experience Embrace the mobile mind shift Become a digital disruptor Empowered Customers, Citizens, Users Turn big data into business insights Source: Forrester
- 6. REVITALIZE BRAND EMPOWERING CLIENTS POLICIES & PRACTICES INNOVATIVE PRODUCTS Speed and Quality of Delivery End-to-End Integration from Inception to Delivery Future-Proof & Eliminate Waste – Physical, Manual, Disconnect Humanize – It’s about People!
- 7. DATA INFORMATION & INSIGHTS What is a Digital Enterprise? ENTERPRISE PROCESS COLLABORATION NEW DIGITALLY ENHANCED PRODUCTS AND SERVICES INFORMATION CUSTOMER CONTENT Ideas, Reports, etc. CONTENT Contracts, Designs, etc.
- 8. How do you get there?
- 9. Challenge Your Thinking Design Thinking How do you focus on the user’s problem? Platform Thinking How do you reaction fast to new opportunities and threats? Open Thinking How do you innovate faster?
- 10. Drives People-Centric Experiences “People need their interactions with technologies and other complex systems to be simple, intuitive, and pleasurable.” “Design thinking is an essential tool for simplifying and humanizing. It can’t be extra; it needs to be a core competence.” “Design Thinking Comes of Age,” John Kolko, Harvard Business Review, Sept 2015 Design Thinking
- 11. Designing Marketing Engagement Value Driver BRAND Critical Content DIGITAL ASSETS Impact INCREASED ASSET USAGE & VALUE
- 12. Design with a Constant Feedback Loop INFORMATION ARCHITECTURE PROCESS DESIGN DIGITAL SOLUTIONS & PRODUCTS SYSTEMS & SOURCES USERS USE CASES PERSONAS STORY BOARDS
- 13. Partner-driven Engagement User-centered Design Open Source Application Design Framework Material Design Application Framework App Models & Roles Components & Views Composition & Configuration
- 14. ShareCustomization Document Library Centric Solutions Alfresco Share Alfresco Framework BusinessApps Application Development Framework ECM Java APIs REST APIs Alfresco JS Unified APIs Framework of choice Custom UX Applications Flexible Options for App Development BPM Rapid UX Applications (Themable Alfresco UX Standard based on Google Material Design) Re-usable UI Components Low Code App Studio
- 15. Simplifying the User Experience 15
- 16. Accelerates Development & Business Agility “How can a major business segment be invaded and conquered by an upstart with none of the resources deemed essential for survival, let alone market dominance? The answer is the Power of the Platform - a new business model that uses technology to connect people, organizations, and resources in an interactive ecosystem.” “Platform Revolution”, Parker, Van Alstyne, Choudry – 2016 Platform Thinking
- 17. Bank of New York Mellon Flexible Client-centric Platform Intelligent Open Architecture Bank Technology Platform Business Solutions The Cloud Global Innovation Center Data-driven Insight “As the lines between front, middle and back office continue to blur, smarter information is essential for effective fund management.” Value Driver EMPOWERING CLIENTS Critical Content TRANSPARENT CUSTOMER TRANSACTIONS Impact STREAMLINED BUSINESS OPERATIONS
- 18. Build a Platform for Growth & Agility Digital Initiative 1 OPEN DATA OPEN APIS OPEN STANDARDS DESIGN DYNAMIC DIGITAL INITIATIVES PLATFORM FOR AGILITY, GROWTH, AND RESILIENCE Digital Initiative 2 Customer Initiative 1 Customer Initiative 2 IOT Initiative 1 Information Services Global Scale Compliance & Governance Cloud Infrastructure Security & Authorization Source: McKinsey & Company OPEN ARCHITECTURE
- 19. Platform thinking drives faster delivery, deeper engagement, better accountability and insights Accelerate the Flow of Business SYSTEMS & SOURCES CUSTOMERSSUPPLIERS EMPLOYEES CONTEXT INSIGHT SEARCHSECURITY PROCESS DESIGN INFORMATION ARCHITECTURE USER
- 20. Digital Platform intelligently activates content and processes DIGITAL BUSINESS PLATFORM PROCESS CONTENT SEARCH RECORDS INSIGHT VIRTUAL STORAGE IDENTITY TRANSFORM MODULE SANDBOX MODULE SANDBOX Global, Scalable, NoSQL, Hybrid, Containerized Digital Business Platform
- 21. Unifying Process & Content COMPOSITE APIS AND PLATFORM AGGREGATION CLOUDINTEGRATIONS ENTERPRISEINTEGRATIONS Better Transparency, Accountability, Audit, Analytics across the Organization METADATA EVENTS ANALYTICS LOGIC CONTENT INSIGHT SECURITY SEARCH PROCESS ACTIONS
- 22. No Limits Architecture Hybrid Federated Shared Nothing Migration to Secure Hybrid Architecture
- 23. Content at Scale in the Enterprise Users at Scale Concurrency Content Count Read/Write Throughput Geographic Distribution Volume Size
- 24. No Limits – Investing in Scale, Distribution and New IT 24 Identity Distributed On-Premise Cloud Data Control Architecture Billions of Documents Cloud Native Micro Services & Shared Nothing
- 25. Supports Innovation and Change “No dominant platform-level software infrastructure has emerged in the last ten years in closed-source, proprietary form.” Mike Olson Founder of Cloudera Open Thinking
- 26. US General Services Administration (GSA) Value Driver OVERWHELMING INFORMATION Critical Content DATA 2 DECISION Impact COST SAVINGS / FASTER DECISIONS “It is essential that we continue to invest in and implement innovative open-standards technologies… in order to achieve major quality and productivity improvements.”
- 27. Services, Integration & Intelligence Fueling Innovation, Not Re-Invention Infrastructure, Data & Utility User Experience & App Development
- 28. Intelligent Open Source-based Digital Services • Auto-organization • Recommendations • Sentiment Analysis • Predictive Search • Predictive Process • Exception Processing • Security Analysis Open Source Services MACHINE LEARNING CONTEXTUAL ANALYSIS INTEGRATED ANALYTICS NATURAL LANGUAGE PROCESSING
- 29. Exploiting Solr • Map-Reduce • SQL and Joins • Machine Learning • Natural Language Processing • Scale and Shard with Distribution & Consistency • Term-hit highlighting • Auto-filters
- 30. Open To The Developer Community 30 Components
- 31. Open Source Application Design Framework to broaden next-generation digital solutions Digital Platform with Secure Hybrid Cloud to provide intelligent digital content and process services and simplify the journey to the cloud Intelligent, Open Source- based Digital Services for Content and Process Services rapid innovation Our Strategy
- 32. Change Your Thinking Increases customer & employee loyalty Drives people-centric experiences Increases agility & maximizes resources Accelerates development & iteration of digital initiatives Drives adaptability, responsiveness & competitive advantage Supports transparency, innovation & change Design Thinking Platform Thinking Open Thinking + +