Support Office Hour Webinar - LivePerson API
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The document presents a support session led by Nitay Bartal, a technical leader at LivePerson, discussing the benefits and offerings of LivePerson APIs, emphasizing the importance for developers. It covers various API functionalities, including chat integration and enhanced engagement tools, followed by a demonstration and Q&A session. The session highlights LivePerson's capability to improve agent productivity and enrich the customer engagement experience across multiple platforms.
Support Office Hour Webinar - LivePerson API
- 1. Support Office Hours LivePerson APIs Nitay Bartal | Support | Tier 3 | Technical Leader July 2014
- 2. Connection Before Content Presenter: Nitay Bartal • Two years with LivePerson at Tier3 • QA, Integration Eng. & Developer • Mainly handles API and Mobile • Happily married + 1 • Intelligence officer (LT.) – Israeli Navy (Reserve)
- 3. Connection Before Content Our Team: Support Tier3 • Support engineers based in IL and US • Work with LivePerson customers on resolving complex issues • Work closely with R&D and backend engineers 2
- 4. Agenda 1. Benefits of LivePerson APIs 2. LivePerson API offerings 3. LivePerson for developers 4. Demo 5. Q&A 3
- 5. Intelligence Data Infrastructure Monitoring Intelligence Engagement Interaction APIs and developers tools LivePersonplatformApps. VoiceChat Content OtherMobile Social API Overview 4
- 6. LivePerson chat window LivePerson Agent Console Visitors LP monitor tag Agents LP server Web page Rules Visitor attributes and activity Visitor attributes and activity Chat LivePerson Overview 5
- 9. • Engage Anywhere • Mobile devices • Web Applications • Embedded Chat • Customized visitor UI • Enriching chat experience Chat API (JavaScript) 8
- 10. Chat API (REST) • Chat from your desktop application • Proxy solution for mobile chat implementation • SMS to chat solution 9
- 13. Visit API (REST ) Intelligent Targeting Monitoring from an application Leverage external data sources 12
- 15. Agent API (REST ) Virtual Agent Implementation Embedded agent chat consoles / Integrated support cockpit / Agent application 14
- 16. CRM Agent API Agent chat applications LP Chat services Visitor Virtual agent app. Agent API The Virtual Agent 15
- 17. Live Demo 16
- 18. What did we see? Installing application on the live account Asking for a Live key Requesting API assistance Developing your application Creating & installing a key Opening account Registering to the community 17
- 19. Questions 18