APM Knowledge SIG case study: Andy Wall

APM Knowledge SIG case study: Andy Wall

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  APM KSIG event25th June 2015 1 Andy Wall – United Utilities Copyright © United Utilities Water Limited 2015 If we all knew what we all know! If we all knew what we all Know Copyright © United Utilities Water Limited 2014 ?, leverage, lost count, systematic • Introduction • Knowledge Management Context • The Challenge we face • The development of RoCK • The Rock process • Summary • Q&A
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  APM KSIG event25th June 2015 2 A little bit about United Utilities (UU) Copyright © United Utilities Water Limited 2014 • United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. • These services are carefully regulated by the water regulator • between 2010-2015 UU invested more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West • Since 1990 we've invested appox £4000 for every household in the North West • 42,000 kilometres of water pipes, from Cumbria to Cheshire • 76,000 kilometres of sewers • 569 wastewater treatment works • 94 water treatment works • 56,000 hectares of catchment land A little bit about me Copyright © United Utilities Water Limited 2014 That’s probably enough
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  APM KSIG event25th June 2015 3 What is Knowledge Management Copyright © United Utilities Water Limited 2014 “…..the process of capturing, developing, sharing, and effectively using organisational knowledge.It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge. How long? Copyright © United Utilities Water Limited 2014 We've been at this a while – Can anybody guess how long ?
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  APM KSIG event25th June 2015 4 Click to edit Master text styles Click to add title “…..recording our knowledge on cave walls.” “ …when we moved the recorded knowledge stayed behind” Success ? Copyright © United Utilities Water Limited 2014 So what does it look like when we all know what we all know?
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  APM KSIG event25th June 2015 5 The Borg were a pseudo-species of cybernetic beings,. No single individual truly existed within the Borg Collective as all Borg were linked into a hive mind. Their ultimate goal was the attainment of 'perfection' through the forcible assimilation of diverse sentient species, technologies, and knowledge. If we all knew what we all know What would things look like? Copyright © United Utilities Water Limited 2014 Resistance is futile Our Approach to Knowledge Management Copyright © United Utilities Water Limited 2014 10 ‘Creating Value by Sharing what we know’ Its about working together easily Finding up to date information fast Tapping into the collective experience of UU Sharing Lessons Learned Knowing who to ask
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  APM KSIG event25th June 2015 6 Sharing Technical Knowledge. Copyright © United Utilities Water Limited 2014 DSEAR Working Group Designing for Safety Working Group Wastewater Network Technical Liaison Knowledge Communities and Subject Matter Experts (SME’s) Codified Knowledge Tacit Knowledge Lessons learnt, continuous improvement RoCK
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  APM KSIG event25th June 2015 7 Background The Challenge Copyright © United Utilities Water Limited 2014 • Massive capital program looming (>£3bn) • No way to systematically capture or disseminate good ideas / good practice • New external Capital delivery Partners on board for the next 5 years • Incentivised to innovate • Less design done internally • Needed to link learning / knowledge to the specific assets we were building • Estimators don’t update their cost curves for projects in real time (often 12 months after a job had finished on site) • Need To communicate the opportunities for savings or H&S improvements Lessons Learned Copyright © United Utilities Water Limited 2014 Lessons Learnt Tracker 0 5 10 15 20 25 30 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 2008/09 2009/10 2010/11 2011/12 0 20 40 60 80 100 120 140 Open Closed Tracker Using the Left hand scale, •the yellow bars show the number of Lessons opened in each month • the green bars show the number of Lessons closed in the month. Using the Right hand scale •The red line tracks the Cumulative number of Open Lessons
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  APM KSIG event25th June 2015 8 Reuse of Company Knowledge (RoCK) Re-use opportunities from the past Capture innovative thinking and the cost savings associated to ensure our standards are kept up to date and the assets of the future incorporate savings realised in the past! The Process
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  APM KSIG event25th June 2015 9 Push / Pull ALL opportunities into ALL future Projects RoCK Project lifecycle Opportunities Push Pull Current Phase: ‘Build’ Relational Database - built ready for content RoCK Database Good Ideas (opportunities) Input Form Project Opportunities Output Form Standard Opportunities Output Form Governance Opportunities Output Form
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  APM KSIG event25th June 2015 10 RoCK Output Doc Summary
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  APM KSIG event25th June 2015 11 Questions Re-using Knowledge How do we… How do we… RoCK Benefits Consistently apply the right knowledge, to the right situation, at the earliest opportunity Collect more of the knowledge from our organisation to ensure our standards continue to reflect our aspirations and best working practices Developed to resolve some familiar problems that exist in many organisations….. Knowing what we do - Doing what we know Align opportunities to individual projects (assets) in the forthcoming capital program. Align opportunities to appropriate standards so that they can be considered when being reviewed. ? ? !!! ££ ‘s ££ ‘s
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  APM KSIG event25th June 2015 12 Reducing costs across the project lifecycle NEED OPERATE BREAK GROUND STRATEGY DESIGN SPECIFICATION BUILD IMPLEMENT Solution design and specification develops as the definition becomes more and more detailed BETTER STRATEGIES BETTER SOLUTIONS IMPROVED TECHNOLOGIES [ STRAP ] [ ABMs ] [ ENGINEERING ] SOLUTION IMPROVEMENTS [ CAPITAL DELIVERY] Innovation is ‘delivered’ across the project / solution lifecycle EFFICIENCIES [ ENGINEERING ] FCO EPO WATER ACT INNOVATION Innovation and standardisation ? Copyright © United Utilities Water Limited 2014 Innovation and Standards are complimentary not conflicting and each bring benefits … Standards = Exploitation of knowledge Programme efficiency (not reinventing the wheel), benefitting from lessons learnt Innovation = Exploration of knowledge new ideas; better, faster cheaper solutions, improvements in standards