Applying Robotic Process Automation in Banking: Innovations in Finance and Risk

Applying Robotic Process Automation in Banking: Innovations in Finance and Risk

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  Innovations in Financeand Risk – Robotic Process Automation April 2016
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  2Copyright © 2016Accenture All rights reserved. What is Robotic Process Automation (RPA)?  Robotic automation lets organizations automate current tasks as if a real person was doing them across applications and systems  Interacts with individual systems in the same way as a human user, meaning no complex system integration required  Functional trained robots are virtual workers and execute rule-based information processes, improving accuracy and efficiency  Robotic software can rapidly model and deploy the automation
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  3Copyright © 2016Accenture All rights reserved. Robotics is the use of software to “mimic” the actions a human user would perform on a PC at scale and …. Automation of Business Processes Robots can be trained by business users via configuration Sits alongside existing infrastructure, governed and controlled by IT Robots are a virtual workforce controlled by the business operations teams Emulates human execution of repetitive processes with existing applications Robots work with existing IT architecture – no complex system integration
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  4Copyright © 2016Accenture All rights reserved. … helps generate measurable benefits Robotics drives efficiency benefits, along with improvements in quality, scalability and resiliency in a cost-effective way Cost Saver Implementation Speed Productivity Boost Higher Quality Processing costs Reduced by up to Average Handling Times reduced Capacity increase by robotics virtual workforce and refocus of staff on customer service Fast Implementation of new processes Payback in up to 3 months Re-usable process elements Human errors eliminated Improved compliance/auditability Higher staff satisfaction Monitoring around the clock
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  5Copyright © 2016Accenture All rights reserved. Transforming finance and risk operations through automation Key Levers Efficiency*Challenges Examples  Create centers of excellence (CoEs) / centralize common processes  Move from high-cost base to low- cost base / labor arbitrage  Identify global process commonalities and promote / embed procedures  Define, simplify and LEAN processes, removing wasted effort  Deliver workflow, document Management, self service and data warehouse  Implement Robotic Process Automation and Cognitive Computing Centralise1 Relocate2 Standardise3 Optimise4 Digitise5 Automate6 * Indicative % benefit estimate based on total cost base Lower Costs Service Excellence Scalable / Flexible Ops Enables Growth High Compliance Drives InnovationBenefits 5 to 10% 10 to 15% 20 to 60%  High variable costs in the front and back office  Poor speed of service, human error and customer journey  Low staff morale and poor productivity  Less innovation in the front and back office  Not flexible or scalable at pace  Risk of non-compliant processes and procedures Most organizations have focused on the “key” transformation levers. In the last few years the real power of service automation has been unleashed and organizations are adopting this lever to help transform to high performing back office operations.
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  6Copyright © 2016Accenture All rights reserved. Impact of Robotic Process Automation Supplier sends invoice via email Email received and printed Work item created Hold; Pass to exception team Key invoice #, date and amount Match PO and invoice Match invoice Calculate tax Complete invoice processing Hold; Follow with vendor Work item closed Flag for exception handling Supplier name correct? Amount match? No Yes No Yes Supplier accepts or resends invoice Barcode and document scan Enter PO to retrieve invoices Example: Invoice Processing Outcomes 60% of full-time equivalents (FTEs) replaced by RPA 100% accuracy on existing process Roughly 70% improvement in productivity (volume processed per day, average handling time) Represents replacement of manual processes with RPA Legend
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  7Copyright © 2016Accenture All rights reserved. Accenture Finance and Risk Services – Sample RPA use cases Finance and Accounting Sourcing and Procurement Regulatory and Compliance Financial Risk Management Cyber Risk and Resilience Fixed Asset Accounting • Calculate asset depreciation Procure to Pay (AP) • Manage incoming vendor invoices • Process vendor payments • Handle vendor inquiries/disputes Order to Cash (AR) • Establish sales quotes. • Validate sales orders • Monitor customer credit • Create and distribute customer invoice • Process customer payments and apply cash Record to Report (GL) • Record journal entries • GL account reconciliation • Intercompany transactions • Maintain accounting master data Travel and Expense • Audit expense reports Contract Management • Systematically vetting of contract details and populating appropriate metadata is captured in straight through processing systems Invoice Processing • Scanning invoices and automatically preparing payment file using logic and rules to validate invoices and route to appropriate teams to manage exceptions (no middleman) Reconciliation • Automatic evaluation of open orders or non-receipts through business logic and rules route to appropriate team for resolution or close item Spend Analytics • Robust spend analytics tools to allow for a single stop for supplier management, contract compliance and spend data Licensing and Registrations • Data entry and validation for U4 Form and other jurisdictional forms • Transfer amendments Personal Account Dealing • Periodic disclosure attestations with changes. • Review of account openings with paper statements. • Paper trade entry • Paper statement uploading to accounts • Transfer disclosures Outside Affiliations and Private Investments • Affiliations and investment reviewing with papers artefacts and responses from other functions within the organization • Periodic disclosure attestations • Transfer disclosures Gifts and Entertainment • Reconciliation of the gifts and entertainment to expense system Risk Change Explain • Identification and explanation of exposure movements • Determination of data-related or business-related causes for exposure movement Limits Management • Perform evaluation of credit limits • Determine causes for limit breaches • Recommend or perform remediation action based on circumstance Risk Reporting • Aggregate and segment data for standard reports (e.g., Top 50 Counterparty Report) Data Quality • Execute timeliness, accuracy, and comprehensiveness checks, and initiate remediation actions where required Data Quality Control Testing • Ongoing evaluation of real- time, in-line controls, or post-process controls on data Control Assessment • Analyze standardized control evidence to substantiate effectiveness Activity Tracking • Examine system logs to identify suspicious or illegal activity Client On boarding / Know Your Customers • Validate customer due diligence info and enter into account opening system Reporting • Compile information into standard reporting formats, and act on results Data Reconciliation • Reconcile processes, risks, and controls across operational risk management and business process management systems. Anti-Money Laundering (AML) • Suspicious activity report prep based on AML monitoring outcomes Comprehensive Capital Analysis Review • Run models, and prepare reporting based on model outputs
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  8Copyright © 2016Accenture All rights reserved. Process Automation – Timeframes The average time taken for a process to be analyzed, designed, developed and deployed to production depends on complexity Timescale 1 month 2 months 3 months ProcessComplexity Low Medium High Development/ testing of solution Process analysis and solution design Implemen- tation into produc- tion Development/ testing of solution Process analysis and solution design Implementation into production Development/ testing of solutionProcess analysis and solution design Implementation into production Low complexity Process • Process automation completed in 3 weeks • Assumption of implementation timeline to be 1 week Medium complexity Process • Process automation completed in 6 weeks • Assumption of implementation timeline to be 2 weeks High complexity Process • Process automation completed in 8 weeks • Assumption of implementation timeline to be 3 weeks
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  9Copyright © 2016Accenture All rights reserved. A step-by-step guide to the automation journey Journey to automation goes from proof of concept pilot, to a center of excellence In weeks 1 and 2, a Discovery Workshop is held as a starting point to define the scope of the processes and their maturity Factory Solution RPA Center of Excellence Robotic Process Automation Pilot Discovery Workshop In weeks 3 to 6, a Robotic Process Automation (RPA) pilot is performed on a few selected processes During the next phase we build out a ‘factory’ solution, covering approximately 30 processes and using an established factory model. This model can be used as a basis for the center of excellence in the longer term In the long term, establish a RPA Center of Excellence to allow all areas of the company to automate their individual processes
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  Innovations in Financeand Risk – Robotic Process Automation 10Copyright © 2016 Accenture All rights reserved. Disclaimer This presentation is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com Accenture, its logo, and High Performance Delivered are trademarks of Accenture.