Better Together: The Winning Strategy of Unified Ownership - AppSphere16
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The document outlines the 'Better Together' strategy by AT&T, emphasizing unified ownership as a key approach for delivering an effortless customer experience and leveraging operational efficiency. It highlights benefits such as shared metrics, improved communication, and cross-functional collaboration to foster innovation and trust among teams. Additionally, it encourages feedback from participants to enhance future initiatives.
Better Together: The Winning Strategy of Unified Ownership - AppSphere16
- 1. Better together: the winning strategy of unified ownership Jeff Zimmerman Advanced Technical Support | AT&T Entertainment Group © 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
- 2. Better Together – the winning strategy of Unified Ownership 2 “What every employer is looking for is not someone who can do the job, but someone who can reinvent the job” -- Thomas Friedman
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- 4. Better Together – the winning strategy of Unified Ownership 4 “This crew needs certainty” - Captain Flint
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- 7. Better Together – the winning strategy of Unified Ownership 7 Mission Statement Corporate Strategy • Deliver an effortless customer experience • Lead in connectivity and integrated solutions • Serve our customers globally • Operate with an industry-leading cost structure • Equip our people for the future ATS Streaming Center of Excellence • We are invested partners empowered to unlock the potential of the architecture and provide needed visibility to all support tiers. • Leveraging our operational experience as we collaborate to add or modify process to elevate accountability, essential communication and lower human risk for errors.
- 8. Better Together – the winning strategy of Unified Ownership 8 “If you can't explain it simply, you don't understand it well enough.” - Albert Einstein
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- 17. Better Together – the winning strategy of Unified Ownership 17 Better Together - Unified Ownership Benefits realized • Metrics that transcend workgroups • Highly consumable insight • Shared measurement system • Unified focus on metrics • Weakness identification • Cross pollination of teams • Barriers broken • Efficient use of human assets • Building culture of trust Serving multiple target audiences • Executives • DEV Team • Engineering • Advanced Technical Services • Operations
- 18. Better Together – the winning strategy of Unified Ownership 18 Building on momentum - Innovation
- 19. Better Together – the winning strategy of Unified Ownership 19 Building on momentum - Agility
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- 21. Please give us your feedback—Session B28570 • Complete the online survey you'll receive via email later today or via text at: Text this number: 878787 Text this word: APPSPHERE • Every time you submit a session survey, your name will be entered in a random drawing. We're giving away Amazon Echos to 5 lucky winners! • Thank you for your input APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 Win!
- 22. Thank you