asif cv
- 1. Asif Iqbal Education and Qualifications: University of Engineering and Technology, Lahore. 2013 B-Tech (pass) Major: Automobile & Diesel Division: 1st Percentage: 75.5% B-Tech (Hon) Result Awaiting Government College of Technology, Lahore. Diploma of Associate Engineering Major: Auto & Diesel Division: 1st Percentage: 69% Army Public School (Mehfooz Shaheed Garrison Lahore Cant.) Matriculation (Science) Division: 1st Percentage: 71% Personal details: 2010 2006 Father's Name Muhammad Iqbal Nationality Pakistani C.N.I.C No. 35201-8508033-3 Religion Islam Passport No. LY1330331 Objective: Proactive, self-starter and a strong team player in the organization. Proven Dependable, organized, and hard working; willing to do whatever it takes to get the job done and on time. Possess strong interpersonal and communication, planning, problem solving, and analytical skills. Experience: Warranty In charge/Technical Leader/Service Advisor/Service Coordinator “Toyota Garden Motors” (27th November 2010 --------- still working) 5 years experience Computer Skills: Microsoft Word, Excel, Power point, Outlook, S.A.P, Global Software, Other Application Software. Date of Birth: 11th September, 1990 Address: House # 152 Street # 20 D block Alfaisal Town Lahore Cant. Cell: 00923234644917 Email: [email protected]
- 2. Interaction and Reporting: • Directly Responsible To: After sales/Service Manager • Responsible For: No direct staff responsibility. • Relationships With: Dealership Accountant, Sales Manager, Parts Manager, Personnel Manager, other Company Managers, Foreman and Technicians Key Tasks and Performance Objectives: • Warranty Claim Processing: a) Record, check and process all claim information in line with manufacturer conditions. b) Investigate and query unsettled and short paid claims and assess their causes. c) Record, supervise and control the systems for parts returns and inspections. d) Control the system for the receipt and recharging of specialist repairs. • Customer Service and Satisfaction: a) Help to ensure a customer-satisfying level of service in respect of warranty work performed. b) Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict. c) Ensure that correct charges are made as appropriate on goodwill claims. d) Receiving and resolving Customer Inquiries and Complaints on urgent basis to ensure Customer Retention. e) Ability to confront and resolve difficult customer service situations. f) Ensuring the implementation of Customer Oriented Culture to achieve the maximum Customer Satisfaction. g) Responsible to Create & Strengthen the Long-Term Relationship with Individual and Corporate Customers. h) Providing appropriate feedback on work. i) Maintaining & Developing Relationship with existing Customers through meeting & telephone calls. j) Updating resource file on daily basis and keeping regular follow up with the customers. k) I am responsible for customer complaints handling. Main Work Activities: • Prepare the reports on monthly basis and submit to IMC. • Update IMC about Product Complaints. • Ability to work on different computer software. • Process all claims by next Two-Three Business Days following Repair Order’s repair date. • Handle and Resolve all claim corrections and charge-backs. • Review every Warranty Repair Order written for proper completion, accuracy and legibility according to the policies and procedures.
- 3. • Check each Repair Order against the vehicles service history to avoid the duplicate claims. • Provide a weekly report to the Service Manager regarding Claims status. • Conduct monthly audits of Warranty, Technical and schedules, reviewing all old claims, and address any adjustments or write-offs. • Prepare FFS & PDS Claims & sent to IMC. • Prepare Fix-It-Right (FIR) & Non Fix-IT-Right Reports & sent to IMC on every month. • Resolving the fault and tuning the parts for optimum efficiency. • Query and discuss as necessary with the After Sales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection. • Control all filing and archiving of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s/concessionaire’s warranty auditor. • Vehicle Inspection report, problem diagnose & root cause analysis. • Job done as a Service Advisor & Job Controller, Fir Coordinator. • Case Study Reports Suspension System, Clutch Overhaul, Cylinder Head Overhaul, Starter Motor. • Make every reasonable effort to make the service experience as pleasant as possible for the customer. • Conduct vehicle walk-around to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires. • Sell the maintenance service due according to the vehicles schedule. • Provide the customer with an accurate quote of the work recommended when additional needed repairs are found during the repair process. • Contact customers to obtain approval for additional needed repairs. • Contact customers to advise them when the vehicle is ready for pick-up and review items completed and total cost. • Administration: • Help ensure efficient progress of warranty jobs through the workshop. • Circulate new and up-to-date Warranty Information (LWB), and Service Information (LSB) and literature for new vehicles and repair procedures. Other Duties: • Any other duties as and when required by a senior company manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. Qualifications, Training & Experience: a) Toyota Service Advisor Level I (TSA-21) Passed. b) TSM-Kodwari c) MRS d) Fix-It-Right (FIR) & Non Fix-It-Right. e) Ability to enter information onto the computer and other warranty systems. f) Ability to assess and report on warranty repairs. g) Numerate and articulate to the clerical level required. h) Ability to maintain personal technical knowledge and skills and up-to-date knowledge of warranty procedures. i) Technical qualifications. Typing Speed: 40 to 50 wpm Reference: Will be furnished on demand.