Assurance Best Practices: Unlocking Proactive Network Operations
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Presented by Marcus Sarmento and Saakshi Gusain
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© 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
82%
of respondents agree that their
network environment is more
complex than it was 2 years ago
[Enterprise Strategy Group]](https://image.slidesharecdn.com/20250520amerassurancebestpracticeswebinarslidesv31-250520191931-9758fd99/85/Assurance-Best-Practices-Unlocking-Proactive-Network-Operations-5-320.jpg)
Assurance Best Practices: Unlocking Proactive Network Operations
- 1. 1 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
- 2. Featured speakers Marcus Sarmento Leader, Product Marketing Saakshi Gusain Solutions Engineer © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 3. 3 Housekeeping © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
- 4. Agenda 4 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. • Market Challenges • What is Assurance? • Customer Case Study • Demo • Q&A
- 5. 5 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 82% of respondents agree that their network environment is more complex than it was 2 years ago [Enterprise Strategy Group]
- 6. 6 Network Complexity is a Growing Risk You’re accountable for both owned and unowned network issues © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Edge data centers Mobile networks Wireless gateway Cloud providers BYOD Enterprise edge Regional data centers Local ISP Transport Mobile user SaaS provider Factory Cameras & sensors Home office Enterprise HQ Enterprise data center Branch office Cloud provider Silos of people, tools and data increase complexity | AI-powered workflows introduce new demands
- 7. 7 Owning the Entire Digital Experience © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Edge data centers Mobile networks Wireless gateway Cloud providers BYOD Enterprise edge Regional data centers Local ISP Transport Mobile user SaaS provider Factory Cameras & sensors Home office Enterprise HQ Enterprise data center Branch office Cloud provider Assurance is the promise of an outcome
- 8. 8 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The Challenge Negative Digital Experiences Impact Business Your Apps Your People Your Infrastructure 1 Uptime Institute: 2022 Outage Analysis 2 Uptime Institute: Annual outages analysis 2023 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime 81% of outages 1hr.=$400K+ downtime to $1Mil-5Mil+ Third-party operators (including cloud, hosting, colocation, telecommunication providers, etc.) account for 81% of all publicly reported outages2 Businesses losing $700 billion a year to IT downtime1 The average cost of an unplanned application outage was estimated at over $400,000 per hour. Critical application failures exact a far steeper toll, from $500,000 to $1 million per hour4 1.6 hrs. avg. downtime per week 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week3 $700B business loss
- 9. 9 Cisco ThousandEyes Delivers Multilayered Assurance © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Branch Campus Data Center Internet Service Provider SaaS Cloud Home Endpoint Device Deep assurance for networks you own - and every network and endpoint you don’t NetFlow | Packets | Device Health | Synthetics | BGP | DNS | Cloud Flow
- 10. 10 From Reactive to Proactive Operations © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Visualize, localize, and diagnose across every network segment Reactive monitoring Baseline and Detect Monitor end-to-end digital experience from critical vantage points Mitigate and Remediate Closed-loop actions across digital domains and teams Predict and Optimize Forecast disruptions, optimize path, and plan connectivity and migrations Assurance
- 11. 11 Innovative Assurance Capabilities Across All Four Stages © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Baseline and Detect Mitigate and Remediate Predict and Optimize Endpoint Insights Cloud Insights AWS Internet Insights Enterprise Insights Path Visualization Configuration Correlation Site-wide Views Intelligent PCAP 3rd Party Shared Insights Remediation Workflows Predictive Path Recommendation Wireless Channel Optimization AI-Powered Assurance
- 12. 12 Assure Every Experience with Cisco ThousandEyes © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Monitor ISP, cloud, and SaaS dependencies to correlate external factors with performance AI-powered intelligence analyzes billions of daily metrics to deliver insights tailored to your network Detect degradations early through continuous, proactive monitoring across all dependencies Benchmark app and network performance pre- migration using cloud and endpoint vantage points Internal tools can’t see how ISPs, cloud providers, or SaaS impact application experience AI-driven networking relies on limited data, missing external factors that affect automation Performance issues remain undetected until users report problems or SLAs are violated No reliable way to baseline and compare performance before and after migration With ThousandEyes Without ThousandEyes
- 13. WWE Managing the complexities between WWE’s owned and unowned environments Ensuring dependable data transmission between diverse infrastructures Addressing potential site downtimes that could be highly disruptive 13 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ISP Monitoring Network Monitoring CDN Monitoring Improved network resilience Strengthened collaboration Enhanced ISP partnerships Assuring Spectacular Shows Anytime, Anywhere World Wrestling Entertainment, Inc. (WWE) is a global sports entertainment company renowned for its professional wrestling events and media content, including popular shows. Challenges Solutions Outcomes Abillion fan experiences assured “ThousandEyes has been instrumental in enhancing the assurance of our digital supply chain by overlaying our network infrastructure and ensuring reliable content transmission within our systems and to our global partners.”
- 14. This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022. 173% ROI <6 Month payback period >50% Productivity boost for ITOps and NetOps teams 6.9% Boost in hourly productivity for remote, non-customer- facing employees 50-80% Reduction of MTTI for P1 and P2 incidents impacting remote workers 5.5% Increase in hourly revenue productivity for remote revenue-generating employees 14 Our Value © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The Total Economic Impact™ of ThousandEyes End User Monitoring
- 15. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Demo 15
- 16. 16 Innovative Assurance Capabilities Across All Four Stages © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Baseline and Detect Mitigate and Remediate Predict and Optimize Endpoint Insights Cloud Insights AWS Internet Insights Enterprise Insights Path Visualization Configuration Correlation Site-wide Views Intelligent PCAP 3rd Party Shared Insights Remediation Workflows Predictive Path Recommendation Wireless Channel Optimization AI-Powered Assurance
- 17. 17 Innovative Assurance Capabilities Across All Four Stages © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Baseline and Detect Mitigate and Remediate Predict and Optimize Endpoint Insights Cloud Insights AWS Internet Insights Enterprise Insights Path Visualization Configuration Correlation Site-wide Views Intelligent PCAP 3rd Party Shared Insights Remediation Workflows Predictive Path Recommendation Wireless Channel Optimization AI-Powered Assurance
- 18. 18 Innovative Assurance Capabilities Across All Four Stages © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Baseline and Detect Mitigate and Remediate Predict and Optimize Endpoint Insights Cloud Insights AWS Internet Insights Enterprise Insights Path Visualization Configuration Correlation Site-wide Views Intelligent PCAP 3rd Party Shared Insights Remediation Workflows Predictive Path Recommendation Wireless Channel Optimization AI-Powered Assurance
- 19. 19 Innovative Assurance Capabilities Across All Four Stages © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Localize and Diagnose Baseline and Detect Mitigate and Remediate Predict and Optimize Endpoint Insights Cloud Insights AWS Internet Insights Enterprise Insights Path Visualization Configuration Correlation Site-wide Views Intelligent PCAP 3rd Party Shared Insights Remediation Workflows Predictive Path Recommendation Wireless Channel Optimization AI-Powered Assurance
- 20. 20 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next Steps and Q&A Learn More Free Trial Demo • Subscribe to the blog. thousandeyes.com/blog/ • Tune in to the Internet Report podcast. thousandeyes.com/the-internet-report/ • Get a real-time view into the health of the Internet. thousandeyes.com/outages/ • Sign up for a free trial. thousandeyes.com/signup/ • Request a demo. thousandeyes.com/request-demo
- 21. 21 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.