Augment Commerce Cloud with Experience Cloud
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Experience Cloud allows companies to integrate Salesforce with other systems, customize online experiences, and organize large data volumes while maintaining a mobile-friendly experience. It can be used to build customer service portals, self-service accounts, and partner management. Experience Cloud features include building sites and portals quickly, self-service capabilities for customers, and personalized customer touchpoints. Extending Commerce Cloud with Experience Cloud enables businesses to provide new purchasing options to customers through an integrated digital experience.
Augment Commerce Cloud with Experience Cloud
- 2. What’sNew& WhytheNameChange? With this new cloud, Salesforce offers customers more capabilities in an online experience with your brand. Companies can now easily integrate Salesforce with other key business systems, have highly customized experiences, and organize large volumes of data, all while maintaining a mobile-friendly experience. Experience Cloud can be used to build branded customer service portals, self-service accounts, and partner management. Customer support platforms, self-service accounts, and partner management can all be built with Experience Cloud.
- 3. SALESFORCE EXPERIENCE CLOUD FEATURES Build sites, portals, and forums fast Self-service for customers Drag and drop dev/design for simple but effective user interfaces “CRM-powered” experiences Easily-personalized pre-built templates Personalized customer touch- points Allows your digital platforms to adapt and scale with your business strategy Increase onsite engagement Pull in data from Salesforce, third- party, or legacy sources
- 4. ENABLE CUSTOMERS TO DISCOVER, RESEARCH,AND COLLABORATE ABOUT YOURPRODUCTS Extending Commerce Cloud with Experience Cloud enables businesses to provide new purchasing options to customers and prospects. Integrating the eCommerce site with a digital experience allows customers to browse, study, and purchase items all in one place. You can have easy self-service online with Experience Cloud, resulting in positive experiences that lead to higher conversion rates and fewer abandoned carts. Employ forums and discussion forums to encourage customers to communicate with one another, exchange product feedback and viewpoints, and eventually attract new customers. Personalization and a smoother transaction flow are the pillars of a successful commerce experience. These Salesforce Clouds’ AI capabilities enable user data to be surfaced in Experiences for a customized customer journey, and the two complement each other by streamlining purchasing processes. Best-in-class applications and other resources personalize the shopping experience and power every transaction, resulting in higher conversion rates. 01 02 STREAMLINE THEENTIRE TRANSACTION PROCESS FORUSERS
- 5. PROVIDE INTEGRATEDEXPERIENCES FOR BOTH B2C AND B2B COMMERCE 03 Extending Commerce Cloud with Experience Cloud improves not only your customer experiences but also your B2B commerce solutions. Well-designed digital experiences make buying convenient for your consumers, and this is also true for your business buyers. With Experience Cloud, you’ll eliminate friction and personalize B2B Commerce, allowing B2B businesses to get to market quicker with a shopping-like experience. By expanding Commerce Cloud with a digital experience, you can take advantage of features built specifically for B2B, such as quick reorders, account hierarchies, contract pricing, custom catalogs, and more. If you need a B2C or B2B solution, you’ll be able to deploy quickly, adapt quickly, and remain agile while delivering seamless experiences for all users. By integrating Experience Cloud with Commerce Cloud, the company would be able to reap even more benefits. You’ll be able to supplement your eCommerce solutions with more specific data and expand your B2B and B2C offerings with a community or other digital experience.
- 6. GET INTOUCH By integrating Experience Cloud with your Commerce Cloud solutions, you can enable a variety of use cases related to your users’ buying process and provide a seamless, end-to-enduser journey. Get in touch with one of our Experience Cloud experts if you’re looking for a new way to connect your community, engage with your customers, and create an online experience unlike any other. We’re here to help you improve your digital experience with Salesforce and Experience Cloud, with hundreds of completed Salesforce projects and a dedicated Experience Cloudteam.
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