AWS Cloud Adoption Framework and Workshops
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The AWS Cloud Adoption Framework (CAF) assists organizations in understanding and transforming their operations for cloud adoption by prioritizing business outcomes, enabling technologies, and stakeholder engagement. The document outlines challenges in cloud adoption, techniques for successful transformation, and suggests activities like workshops and stakeholder management to ensure successful implementation. It also emphasizes the importance of a systematic approach to governance, compliance, and training throughout the cloud adoption journey.
AWS Cloud Adoption Framework and Workshops
- 1. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Tom Laszewski, Private Equity Enterprise Technologist and Advisor November, 2019 AWS Cloud Adoption Framework and Workshop Modalities Leverage the cloud to achieve your desired business outcomes
- 2. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Business is driving Digital Technology Spend Technology purchases funded by Line of Business forecast to Overtake purchases funded by the IT Organization in 2019 IDC, April 2018
- 3. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Journey to cloud is challenging Cloud experience helps define a successful transformation Business Lack of understanding of the business value People Limited resources and skills, change management Governance Conflicting guidance & responsibilities, lack of methodology Platform Complex portfolio Security Security controls and compliance requirements Operations Current operational processes, operational readiness 3
- 4. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What is the AWS Cloud Adoption Framework?
- 5. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. The AWS Cloud Adoption Framework (CAF) helps organizations understand how cloud adoption transforms the way they work. It leverages our experiences assisting organizations from every segment and every geography with their Cloud Adoption Journey.
- 6. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Prioritize business outcomes/goals Enabling technologies Identify stakeholders Envision: Process and outcomes Define success metrics
- 7. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Customer mobile app – mobile framework, serverless, notifications Business Outcomes / Goals Enabling Technologies Stakeholders Core: Mark Erin Benefit Owners: Tom Linda Customer portal – improve customer experience and reduce calls Metrics Alexa technologies for portal, app and IVR Customer profile management tools - serverless average call wait time # visits to customer website # non-phone customer contacts # customers with captured contact information # calls to call center # calls handled before CSR average call treatment time customer NPS score Increase customer satisfaction Increase IT efficiency Decrease Expenses / Increase Cashflow Decrease IT complexity Increase contact channels for customers Improve features for customer self-service Reduce calls reaching CSRs for common requests Improve opportunities to reach out to customers Increase reliability of customer contact info Reduce cost of supporting multiple languages Translation services for multiple languages
- 8. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Mobile notifications Business Outcomes / Goals Enabling Technologies Stakeholders Core: Mark Erin Benefit Owners: Jill Customer portal – monthly billing Metrics Payment services for monthly charges # customers using signed up for monthly billing # days between billing and cash collection Increase customer satisfaction Increase IT efficiency Decrease Expenses / Increase Cashflow Decrease IT complexity Improve features to manage payment options Improve features for customer self-service Reduce calls reaching CSRs for common requests Improve opportunities to reach out to customers Increase reliability of customer contact info Reduce cost of supporting multiple languages
- 9. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. ACTIVITY – 15min Working backwards from the customer, identify one strategic objective, business outcomes, stakeholders, metrics, and enabling technologies 9 SCENARIO An investor has acquired a manufacturing firm, which operates in a traditional IT landscape. Management and investors want to create value by leveraging ‘cloud technologies’.
- 10. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Effectively manage stakeholders’ expectations Clearly define stakeholders for each business outcome Actively address questions and concerns Alignment: Process and outcomes Proactively identify questions and concerns
- 11. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Action Plan: Summary Stakeholder Stakeholder Stakeholder Stakeholder Stakeholder Stakeholder Create steerco for Public Cloud Charles Process for Public retrospective of early teams Demetrius Create Comms Plan Arne Create a role- based training plan Amber Integrate dojo QM practices Adam Build 5-year Plan Sandra Evolve Cloud onboarding process Demetrius Process to track useage/usage cost/cost metrics Demetrius/ Lavon <Review GDPR Process> Redfoot <Create a license tracking and review process> Demetrius/Lavon <Training and comm plan for engineering> Amber <Process for tracking work/actions across teams Sandra <Action> <Action> Create/Update/Roll -out on boarding process Sandra/Demetrius Create training for Cloud Amber <Create more architecture patters for teams to adopt> Demetrius <Learn from use cases> Demetrius <Create a Platform strategy and plan> dam <Action> <Action> <Investigate whether we have enough resources in security for cloud new/planned work>Redfoot/Jason <Create best- practices for app security> Demetrius/Jason <Investigate monitoring and analytics solutions for Security> Jason <Create compliance validation plan> Leticia <Action> <Action> <Action> <Learn/Create Hybrid Strategy> Demetirus/Arne <Learn about AWS ops tools> Amber/Demetrius Learn about CI/CD best practices Ed <Learn about AWS ops support best practices> Amber <Action> <Action> <Action> Evaluate or structure against cloud strategy Charles <Process for interacting with AWS and feedback> Charles Create a process around budget, TCO, ROI and Prokject cost Lavon Learn about cost benefit of lock-in Charles Learn about ROI and forecasting Lavon <Action> <Action>
- 12. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. ACTIVITY – 15min Identify concerns, challenges, or blockers based on the six CAF Perspectives 12 SCENARIO An investor has acquired a manufacturing firm, which operates in a traditional IT landscape. Management and investors want to create value by leveraging ‘cloud technologies’.
- 13. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Third Modality
- 14. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Two Day Workshop § Agenda § CSM Matrix Spreadsheet § Migration Questionnaire Tool Adoption Inspection Inputs Outputs § One day CSM Matrix workshop § One day Migration or CAF Envision Workshop § CSM Highlights and Observations, Key Takeaways, Recommendations, and CSM rating § Migration plan or innovative pilots
- 15. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Customer Success Matrix • The Customer Success Matrix (CSM) has been created through our extensive experience with large global enterprises adopting AWS, to provide a programmatic framework for customers and AWS to partner around to: § Accelerate enablement activities § Establish the organisation, processes and governance required, based on the stage of adoption § Ensure adoption of AWS is successful in achieving the businesses goals. CAF People Governance Business Platform Security Operations Theme Education & Training Org Enablement / CCOE Partner Strategic Alignment Commercial Migration & Adoption 1 2 3 4 5 A set of ‘enablers’ act as indicators of customer maturity level (1 to 5) for each theme 7 The CSM captures which enablers are ‘done’ in each category (theme) and guides on subsequent areas of focus, to progress customer maturity. The Customer Success Matrix (CSM) has been created through our extensive experience with large global enterprises adopting AWS, to provide a programmatic framework for customers and AWS to partner around to:
- 16. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. One Day CSM Matrix Workshop Output
- 17. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. One Day CSM Workshop Output – Key Takeaways While solid cloud development, deployment, and run action plans are in place for ensuring a secure, performant, cost optimized, reliable, and well-operated AWS environment, current EC2 and cloud native workloads require an AWS Well Architected Review (WAR). Governance Business Cost optimization and cost management improvements for the current AWS environments are necessary. The ROI and TCO for re-platforming existing on-premises customers to AWS needs to be completed. Training not consistently tracked, designed or executed across organizations. Business and field sales engineering focused AWS training needs to be delivered by AWS.People Opportunity to leverage AWS standardized/best practices run time environments (AWS Landing Zone, AWS Control Tower, AWS Quickstarts). Opportunity for co-development with AWS service teams regarding edge computing, serverless, integration, and IoT. Platform Security Solid vision with several initiatives underway. However, full deployment, including integration with the application pipeline, will occur in the future. Additional application security controls are required. Operations Many solutions are being considered to provide an operations single pane of glass. A unified management and operations platform, with showback and chargeback capabilities, is needed.
- 18. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. One Day CSM Workshop Output – Example Two
- 19. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Workshop Outcomes – Key Takeaways 19 Six activity streams were identified 1. Create CCoE 2. Alignment: CLOUD MIGRATION STAKEHOLDERS: Kick off / Governance 3. Wave 1 (PCF & Pilot) : Pick Candidates for assessment & migration 4. Migration Framework 5. Training / Reskilling / CCOE First / Phased Approach 6. Parallel educate & enable activity 6. Parallel education & enabled activity a) COSTS Optimization, 80: Scott (AWS) / Company b) MSSQL Server Strategy, 80: Scott (AWS) / Company c) 3rd party Licensing, 80: Scott (AWS) / Company d) Cloud economics, 80: Chris (AWS) / Company e) Culture of innovation, 80: Scott (AWS) f) Digital Innovation, 80: Scott (AWS)
- 20. © 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Discussion and Next Steps § Can the the CSM Matrix question be helpful during a pre-transaction TDD ? § Is CAF Envision useful post-transaction to identify migration projects or potential disruptive initiatives ? § Can CAF Alignment be used to overcome impediments to cloud adoption in post-transaction ? § Is the 2 day post-transaction workshop interesting as a post close next step for AWS and partner ? § Are there companies you are engaged with today that could benefit from the 2 day workshop ?