Axact - OB report on Organizational Culture
- 1. Executive Summary This report will elaborate on the organizational behavior at Axact that new employees displayed & how they instilled the organizational culture within themselves. It is an overview of the norms & motivational factors during training as well as the influence of culture on an individual's attitude & productivity at work. After review, conclusions have been drawn & recommendations have been proposed to improve the efficacy of employees.
- 2. Company Profile Axact Pvt. Ltd was Pakistan's largest IT company & were also owners of BOL Network. It was founded in 1997 by Shoaib Ahmed Shaikh with just 10 employees & later with immense success were able to hire 2000 employees. In an interview with Newsweek magazine Mr. Shaikh described it as the world's largest IT company aiming to reach 120 countries & hiring around 25000 individuals. The company had 10 diverse business units providing 23 products, including X- recruitment, X-CRM, X-Chat, etc.
- 3. Position In Company Assistant Manager - Sales & Support.
- 4. Organizational Behavior The main components of Axact's organizational behavior included motivational factors,open communication, task delegation & organizational discipline In group training sessions, the departmental & organizational goals were explained to the employees which mainly included sales targets. Motivation was linked to Sales as it included bonuses, portion of the profit, growth, respect & appreciation for good performances. This lead to productivity& participation of new employees in achieving the objectives. Success stories of presidents & The CEO were shared during the seminar to give them a boost of morale & a realization of the term "nothing is impossible". Open communication was part of Axact's culture which is often lacking in companies due to centralization. New employees are normally hesitant to speak out in front of trainers, senior manager & even colleagues however Axact's training program changes the employees perception & encourages them to participate & express their opinions. Task delegation or a certain level of decentralization was practiced among all departments. New entrants were often delegated tasks after a short period to test their credibility. For example, in my first month as a sales executive I was given some high quality leads by team coordinator & I had to achieve a fixed target by the end of the month. Organizational discipline was mandatory for employees to maintain & managers to dictate. New workers coming in late at work, displaying a negative attitude or disrupting the work environment are issued show cause notices.
- 5. Conclusion Organizational behavior is a crucial aspect of any company to achieve its goals & objectives. Axact had a dynamic training module that prepared & motivated its employees before they stepped into the battleground. Decentralization reduced conflict between staff & the managers & also allowed calculated decisions to be taken. Maintenance of discipline was also a key factor for employees to work as per the organizational norms. Overall Axact treated new workers in a way that would keep them motivated & in accordance with the organization's goals & vision.
- 6. Recommendation Since Axact Pvt. Ltd. Was a performance based company, focus on additional working hours/late sittings was inevitable. However, applying the same culture for new employees is not a good idea as it reduces productivity, motivation & concentration. They should test them within the 8 hour frame while they are under probation as many potential candidates have quit because of this.