The document describes how queues work and two methods for implementing queues - using an array or linked list. It explains that queues follow a first-in first-out (FIFO) ordering, with new elements added to the rear and elements removed from the front. The key queue operations of enqueue (add to rear) and dequeue (remove from front) are also defined. Implementation using an array requires tracking the number of elements, front index, and rear index, while a linked list uses head and tail pointers.
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