Community
Broadband
A Comprehensive Approach

Bill Coleman
Community Technology Advisors
Digital
Inclusion

Business and
Economic
Development

Applications
and
Utilization
Group Assignment
 Identify facilitator (person with fewest letters in name)
 Identify three to five questions that your group wants

discussed at this session
 Write the questions on large post-its
 Appoint representative (person with most letters in

name)
 Representative reads and posts questions
Broadband Networks and
Infrastructure
What is it?
Broadband Differentiators
Physical
Capacity
• Download &
upload
speeds
• Reliability
• Latency
• Security

Service
Limitations
• Bandwidth
caps
• Coverage
area
• Permitted
# of
connecting
devices

Pricing
• Installation
• Subscription
• Bandwidth
pricing
model
Technology Comparison
Fiber Optics
• Huge bandwidth
(Gb)
• Symmetric
• Reliable, low
latency & secure
• Expensive to
install
• Upgrade via
electronics

Cable/Twisted Pair

Cellular Wireless

• Bandwidth
dependent on
fiber (40-100 Mb)
• Asymmetric
• Reliable, low
latency and
secure
• Expensive to
install
• Upgrade via fiber
and electronics

• Mobile
• 4G speeds (up to
40 Mb)
• Spectrum
limitations
• High price per Gb
• Fiber dependent
• Relatively cheap
to deploy
• Upgrade via
towers, fiber and
electronics
Technology Comparison
Fixed Wireless
• Limited bandwidth
(less than 10 Mb)
• Asymmetric
• Reliable, low latency
& secure
• Inexpensive to install
• Upgrade via
electronics and
bandwidth to the
tower

Satellite

Wi-Fi Hot Spots

Up to 12 Mb
Asymmetric
High latency
Reliable and secure
Inexpensive to install
Upgrade via new
satellites and enduser electronics
• One speed; price
based on usage

• Free and
subscription-based
• Speed depends on
wired connection and
electronics
• Generally unsecure
• Promoted by cellular
carriers to offload
from cell network
• Inexpensive to deploy
• Upgrade via wired
service and
electronics

•
•
•
•
•
•
Community Broadband
Assessments
Assessment
•

Existing providers and existing /
prospective services

•

Users and existing /future
demand

•

Prospective partners

•

Technology choices

•

Community appetite for
adventure
Assessment Questions
Providers


Consumers


What is the overall consumer
satisfaction level?



What are the critical issues
around any service
dissatisfaction?



How are key institutions
obtaining broadband services?

Is there available middle mile
fiber available for use by
competitors?



Is collaboration likely among key
consumers?



Are other providers interested?





Is an incremental improvement
an asset or detriment to a
quality long-term solution?

What are the other barriers to
sophisticated use of technology
within the community?



What is the potential for growing
consumer demand?







What services are our existing
providers delivering now? Are
upgrades scheduled? Do these
services meet our current &
future needs?
Which, if any, parts our our
community are underserved?

What is your community really
willing to do as a partner?
Studies
Partnership
Development

Feasibility


Community funded and owned



Consultant responsibility is to community



Considerations








Operations

Questions


Partnership opportunities

Who is the consultant’s client?



Financing





Costs



Who owns the information?

Technology



Study co-funded and co-owned by
community and prospective provider
partner

Market







Commitment conditions of provider partner
should be obtained in advance



More limited study



Leads to fact-based public sector
decisions and/or negotiations with
prospective partners

Financing





Costs



Process drives decision-making and
partnership development

Market

Partnership agreement

Should lead to yes or no decision by
partners
Successful PublicPrivate Partnerships
Government

Examples

Proving direct funding to
providers

Lac qui Parle EDA with Farmers Mutual
Cook County with Arrowhead Electric

Serving as anchor
tenants

Brainerd School District with CTC
ECMECC with US Cable/SCI
Anoka County with Zayo

Public fiber rings for use
by private providers

City of Little Falls with CTC
City of Eagan in open access model
Scott and Carver Counties

Providing tower space
for wireless providers

Many, many examples

In partnership with other
cities

City of Windom with the Southern MN
Broadband Services
Deployment Dynamics
 FCC USF/other funding changes are slowing CLEC

expansion by rural telephone co-ops
 FCC CAF fund users only required to meet the 4 Mb/1

Mb standard
 FCC prospective changes to allow other entities to use

CAF funds to deploy broadband
 4G wireless is emerging as an alternative home service

and further fragmenting the rural marketplace
 700 MHz wireless deployments with licensed spectrum
 FirstNet national wireless data network
Digital Inclusion
Who is not online?
Digital Inclusion
Elements
Training

Computer
s

Connectivity

Enabled Citizens
Provide Computers
 Refurbished computers from PCs for People or

others
 Discounted new devices through Comcast Internet

Essentials or others
 School 1 : 1 programs
Provide Training
 Digital literacy through library, ABE or workforce

center
 Culturally sensitive for selected population groups
 Multi-language availability to meet target group

needs
 Tied to important life purposes
 School portals for parents
 Employment sites for job seekers
 Health, finance and companionship for older adults
Provide Connectivity
 Partner w/local ISPs/Lifeline programs
 Wi-Fi hot spots
 Libraries and other public access spots.
Business and Economic
Development
Integrated Strategies
Required!

Broadband
Availability

Business
Utilization

Skills
Development

Marketing
Broadband Availability
 Big Users




Adequate bandwidth

Redundancy



Competitive pricing



Disaster recovery

 Data Centers
 Multiple fiber sources
 Electricity
 Affordable
 Reliable
 Redundant



Small and Home
Businesses


Adequate bandwidth



Customer and tech
support service
 Networking & security
 E-commerce, social

media and web
Business Utilization
 Bandwidth required = from very low to Gb
 Increase leadership tech IQ


Training



Technical assistance



Networking

 Ensure strong tech support vendor community
 Creation of shared facilities


Networking & collaboration



Available bandwidth



Printing and hardware



Applications
Skills Development
 Ensure an adequate tech workforce
 Create
 Attract
 Maintain

 Support the Tech workforce
 Networking
 Shared learning
 Cross-organization tech support
Marketing


Create and maintain a tech savvy online community image for both
internal and external audiences




Facebook





Web

Twitter

Key components


Broadband





Network and bandwidth
Available tech-ready space

Business Utilization




Highlight best practices within community

Skills Development


Colleges and K12



Lifelong learning



Peer to peer
Applications and
Utilization
Realizing Full Value

Manage the
Business

Market and
Sell

Research and
Buy

Communicate
Types of Apps
Analyze and
Use Big Data

Marketing

Remote
Consulting &
Management

Videoconferencing

Mobile
Promotion Strategies
 Demonstrate best practices of utilization
 Document the ROI of technology investments
 Provide coaching to set strategy and make choices
 Provide local businesses access to vendors

 Provide financial incentives for innovation
Start
Someplace!

Digital
Inclusion

Business and
Economic
Development

Applications
and
Utilization
Discussion
Bill Coleman
bill@communitytechnologyadvisors.com
651-491-2551
www.communitytechnologyadvisors.com

A Comprehensive Community Approach to Broadband

  • 1.
    Community Broadband A Comprehensive Approach BillColeman Community Technology Advisors
  • 3.
  • 4.
    Group Assignment  Identifyfacilitator (person with fewest letters in name)  Identify three to five questions that your group wants discussed at this session  Write the questions on large post-its  Appoint representative (person with most letters in name)  Representative reads and posts questions
  • 5.
  • 6.
    Broadband Differentiators Physical Capacity • Download& upload speeds • Reliability • Latency • Security Service Limitations • Bandwidth caps • Coverage area • Permitted # of connecting devices Pricing • Installation • Subscription • Bandwidth pricing model
  • 7.
    Technology Comparison Fiber Optics •Huge bandwidth (Gb) • Symmetric • Reliable, low latency & secure • Expensive to install • Upgrade via electronics Cable/Twisted Pair Cellular Wireless • Bandwidth dependent on fiber (40-100 Mb) • Asymmetric • Reliable, low latency and secure • Expensive to install • Upgrade via fiber and electronics • Mobile • 4G speeds (up to 40 Mb) • Spectrum limitations • High price per Gb • Fiber dependent • Relatively cheap to deploy • Upgrade via towers, fiber and electronics
  • 8.
    Technology Comparison Fixed Wireless •Limited bandwidth (less than 10 Mb) • Asymmetric • Reliable, low latency & secure • Inexpensive to install • Upgrade via electronics and bandwidth to the tower Satellite Wi-Fi Hot Spots Up to 12 Mb Asymmetric High latency Reliable and secure Inexpensive to install Upgrade via new satellites and enduser electronics • One speed; price based on usage • Free and subscription-based • Speed depends on wired connection and electronics • Generally unsecure • Promoted by cellular carriers to offload from cell network • Inexpensive to deploy • Upgrade via wired service and electronics • • • • • •
  • 9.
  • 10.
    Assessment • Existing providers andexisting / prospective services • Users and existing /future demand • Prospective partners • Technology choices • Community appetite for adventure
  • 11.
    Assessment Questions Providers  Consumers  What isthe overall consumer satisfaction level?  What are the critical issues around any service dissatisfaction?  How are key institutions obtaining broadband services? Is there available middle mile fiber available for use by competitors?  Is collaboration likely among key consumers?  Are other providers interested?   Is an incremental improvement an asset or detriment to a quality long-term solution? What are the other barriers to sophisticated use of technology within the community?  What is the potential for growing consumer demand?    What services are our existing providers delivering now? Are upgrades scheduled? Do these services meet our current & future needs? Which, if any, parts our our community are underserved? What is your community really willing to do as a partner?
  • 12.
    Studies Partnership Development Feasibility  Community funded andowned  Consultant responsibility is to community  Considerations     Operations Questions  Partnership opportunities Who is the consultant’s client?  Financing   Costs  Who owns the information? Technology  Study co-funded and co-owned by community and prospective provider partner Market    Commitment conditions of provider partner should be obtained in advance  More limited study   Leads to fact-based public sector decisions and/or negotiations with prospective partners Financing   Costs  Process drives decision-making and partnership development Market Partnership agreement Should lead to yes or no decision by partners
  • 13.
    Successful PublicPrivate Partnerships Government Examples Provingdirect funding to providers Lac qui Parle EDA with Farmers Mutual Cook County with Arrowhead Electric Serving as anchor tenants Brainerd School District with CTC ECMECC with US Cable/SCI Anoka County with Zayo Public fiber rings for use by private providers City of Little Falls with CTC City of Eagan in open access model Scott and Carver Counties Providing tower space for wireless providers Many, many examples In partnership with other cities City of Windom with the Southern MN Broadband Services
  • 14.
    Deployment Dynamics  FCCUSF/other funding changes are slowing CLEC expansion by rural telephone co-ops  FCC CAF fund users only required to meet the 4 Mb/1 Mb standard  FCC prospective changes to allow other entities to use CAF funds to deploy broadband  4G wireless is emerging as an alternative home service and further fragmenting the rural marketplace  700 MHz wireless deployments with licensed spectrum  FirstNet national wireless data network
  • 15.
  • 16.
  • 17.
    Provide Computers  Refurbishedcomputers from PCs for People or others  Discounted new devices through Comcast Internet Essentials or others  School 1 : 1 programs
  • 18.
    Provide Training  Digitalliteracy through library, ABE or workforce center  Culturally sensitive for selected population groups  Multi-language availability to meet target group needs  Tied to important life purposes  School portals for parents  Employment sites for job seekers  Health, finance and companionship for older adults
  • 19.
    Provide Connectivity  Partnerw/local ISPs/Lifeline programs  Wi-Fi hot spots  Libraries and other public access spots.
  • 20.
  • 21.
  • 22.
    Broadband Availability  BigUsers   Adequate bandwidth Redundancy  Competitive pricing  Disaster recovery  Data Centers  Multiple fiber sources  Electricity  Affordable  Reliable  Redundant  Small and Home Businesses  Adequate bandwidth  Customer and tech support service  Networking & security  E-commerce, social media and web
  • 23.
    Business Utilization  Bandwidthrequired = from very low to Gb  Increase leadership tech IQ  Training  Technical assistance  Networking  Ensure strong tech support vendor community  Creation of shared facilities  Networking & collaboration  Available bandwidth  Printing and hardware  Applications
  • 24.
    Skills Development  Ensurean adequate tech workforce  Create  Attract  Maintain  Support the Tech workforce  Networking  Shared learning  Cross-organization tech support
  • 25.
    Marketing  Create and maintaina tech savvy online community image for both internal and external audiences   Facebook   Web Twitter Key components  Broadband    Network and bandwidth Available tech-ready space Business Utilization   Highlight best practices within community Skills Development  Colleges and K12  Lifelong learning  Peer to peer
  • 26.
  • 27.
    Realizing Full Value Managethe Business Market and Sell Research and Buy Communicate
  • 28.
    Types of Apps Analyzeand Use Big Data Marketing Remote Consulting & Management Videoconferencing Mobile
  • 29.
    Promotion Strategies  Demonstratebest practices of utilization  Document the ROI of technology investments  Provide coaching to set strategy and make choices  Provide local businesses access to vendors  Provide financial incentives for innovation
  • 30.
  • 31.