Be Digital. Be More.
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The document discusses the findings of a Forrester Consulting study commissioned by Infosys on digital transformation. The study found that only 9% of firms have achieved digital maturity, while 69% believe they lack a systematic digital strategy. Organizational issues like a lack of digital skills and competing agendas are key barriers. Having the CEO responsible for the digital vision is linked to higher levels of digital maturity and investment. To succeed, organizations must address both digital customer experience and operational excellence through restructuring, replatforming technology, and transforming culture.
Be Digital. Be More.
- 1. Be Digital. Insights from the Infosys study on digital transformation Be More. Preparing for the Digital Transformation Tsunami
- 2. Infosys commissioned Forrester Consulting to evaluate how businesses define, plan, and execute digital transformation 2 The study involves insights from 200+ IT and business decision-makers from USA, France, Germany, UK and across industry segments
- 3. Leading organizations are applying digital thinking across the entire organization to best win, serve, and retain customers; operate internal processes; and create new products and business services 3 Only 9%firms have reached digital maturity and are differentiating across all aspects of their digital activity 69% companies believe they lack a systematic digital strategy today
- 4. 4 Organizational issues are key barriers to successful execution of digital strategy Lack of digital expertise / skills 57% Competing departments want to own digital 52% Organizational inertia 51%
- 5. 5 Ownership of digital strategy by the CEO leads to higher levels of digital maturity and digital investment CEO was responsible for the digital vision and strategy at 57% of the firms with a systematic digital operating model CEO leads digital strategy in the 69% of firms that will invest more than 10% of company revenues in digital over the next 12 months
- 6. 6 Organizations must address both digital customer experience and digital operational excellence Create customer-centric organizational structures 68% Change business models 64% Innovate product / service offerings 51% Improve IT agility and flexibility 61%
- 7. 7 Linking outside-in and inside-out thinking will create dynamic ecosystems of value 95%believed that their organization looked to third-parties to support their digital strategies To capitalize on the potential that digital business brings, most firms need to restructure their organizations replatform their technology transform their company culture
- 8. 8 Digital transformation the year ahead Top priorities 5 Improve products or services through digitization 47% Improve operational efficiencies 47% Improve the customer experience 42% Address rising customer expectations 40% Improve differentiation in the market 40%
- 9. Get more insights from Be Digital. Be More. The Infosys commissioned Forrester Consulting study How well are you embracing the digital business transformation? Infosys.com/bedigital #InfosysDigital linkedin.com/company/infosys-digital