Be Digital or Be Extinct. Wharton Guest Lecture by Sandeep Kishore – Corporate Vice President - Global Head - Life Sciences & Healthcare and Public Services

Copyright © 2015 HCL Technologies Limited | www.hcltech.com
Sandeep Kishore
March 25, 2015
BE DIGITAL OR
BE EXTINCT
THE EXISTENTIAL QUESTION!

HOW DO WE
LEAD OUR LIFE TODAY?

3 Copyright © 2015 HCL Technologies Limited | www.hcltech.com
A Day …
PERSONAL
PROFESSIONAL COMMUNITY
FAMILY
Individual Collective

YOU ARE ALREADY
LIVING A DIGITAL
LIFE!!

What does change do
61
1957
18
2015
67
2015

Key drivers
DIGITAL AGE
INTERNET AGE
INDUSTRIAL AGE
COST OF
TECHNOLOGY
MARKET
ACCESS
NUMBER OF
INTERMEDIARIES

Boeing (1957 – current)
Eastman Kodak (1957 – 2012)
Digital Darwinism
1955 2000 20152010
Blockbuster (1991 – 2010)
Amazon (2005 – current)
Google (2006 – current)
Netflix (2010 –current)
Facebook (2013 – current)

What’s driving digital transformation
MOBILE INTERNET
OF THINGS
BIG DATA &
ANALYTICS
SOCIAL &
ONLINE MEDIA

Digital is the Elephant in the room
Transformation
CEO –
Enterprise
Platform Enablement
CTO –
Platform
SMAC
CDO -
Capabilities
Business /
IT Alignment
CIO –
Technology
Agencies
KPO’s
CMO – Marketing

What is a digital enterprise
A business led technology value chain that transforms
user experience effectiveness into agility, growth and
profitability and drives relevance to the ecosystem
User Centric
Business Model
Customer Lifetime
Value as a P&L
Product +
Service Mindset
Technology as the
competitive advantage

Business value chain through technology disruption
ValueChain
Disruption
Digitalization
User Value
Chain
Next Generation Operating Model
Service Value
Chain
IIOT and CIOT
Asset Value
Chain
Revenue Impact
Cost Impact
AGILITY -
TRANSACTION COST
DISRUPTION
GROWTH
PROFITABILITY
CTO
CMO/
LOB
CIO
Center of
Gravity

Digital value chain is NOT only about Apps on the
smart phones
Back Office
Front Office
CONSUME PROMOTE SELL SERVICE
INTEGRATION CONTENT DATA
Middle Office
PROCESS
WORKFORCE
PRODUCTIVITY OPERATIONS
ECOSYSTEM
COLLABORATION

Digitalization is like running a marathon rather than sprint
VALUE CHAIN ELEMENT
■ Global Consulting &
Implementation
■ Service integration
value chain
■ Analytics
DIGITAL RUN
■ Industrialized standard
operations
■ Cloud and Security
■ Iterative best practices
USER CENTRIC DESIGN
■ Digital Acceleration
■ Design thinking
■ Global and
multi-platform
■ Platform engineering
Day
0
Day
+1
Day
-1

Phases of digital enterprise
*MIT research of 391 companies, HCL Analysis
FASHIONISTAS
BEGINNERS
ELITES
OPERATIVES
-11%
-24%
26%
9%
DIGITAL VALUE CHAIN
DIGITALCUSTOMEREXPERIENCE

When digital transformation succeeds, magic happens
Lessons from
2000
$11.27B
$9B
$3.81B
2014
$82B
$27.8B
$13.08B
Mass Customization
NIKEiD Design online
Customer Experience
Nike+ for runners
Customer Listening
Social media
Digital Integration
Nike digital sport
Digital Product Design
3D design tools

Every business today is a digital business, reference cases
HEALTHCARE
From hospital visits
MANUFACTURING
From capital
intensive
To proactive health
RETAIL
From point of sale
interactions
To integrated digital
engagement
platform
FINANCIAL
SERVICES
From branch
visits & queues
To instant
mobile banking
To 3D printing &
Software Value
Chain
To seamless
experience
TRAVEL
From disconnected
touch points

Video

BE DIGITAL OR
BE EXTINCT
THE EXISTENTIAL QUESTION!

$6.8 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES

Be Digital or Be Extinct. Wharton Guest Lecture by Sandeep Kishore – Corporate Vice President - Global Head - Life Sciences & Healthcare and Public Services

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