BEHAVIOR BASED SAFETY:
HOW THINKING SAFE LEADS TO
ACTING SAFE
HOUSEKEEPING
• Slide deck will be posted on hni.com
• Q&A at the end, but feel free to ask questions throughout
• Tweet @HNIRisk or using the
hashtag #hniu to win some HNI swag!
KYLE MEINERT
Risk Advisor, HNI
kmeinert@hni.com
262.641.5814
WHO’S ON THE LINE…
ANDREA TARRELL
Marketing Director, HNI
atarrell@hni.com
262.641.5813
BEHAVIORAL BASED SAFETY?
• Proactive safety program based on:
– Motivating
– Educating
– Reinforcing
– Improving
• A systematic approach to identify
root causes and controlling them
• A continues effort in search of
positive results
• Focusing on leading behaviors
rather than if we had any losses
BEHAVIOR SAFETY: ABC’S
A
Antecedent
Event or stimulus that
came before
something else and
may have influenced
or caused it
Goals, policies,
training
B
Behavior
Any act that is
performed by an
individual that can be
observed
Not wearing eye pro,
wearing proper fall
protection
C
Consequences
The aftermath of the
behavior. Has the
potential to reward or
discipline
Zero injuries,
catastrophic injuries,
suspension, pizza party
STEPS IN CREATING A BBS SYSTEM
1. Get Employee Support
2. Get CEO
3. Create a team
4. Identify and isolate key
behaviors
5. Develop a metrics system
6. Observe behaviors
7. Deliver Feedback with behavior
makers
8. Produce and publish data
9. Set next stage goals
Decisions lead to consequences
IMPLEMENTING WITHOUT THE HITCH: TIPS
• Always involve your
employees in the early in the
process
• Consider a small test cell
prior to full out roll out
• Lets not try to leap the moon
here; set SMART Goals
• Ditch the contributing factors
and focus on root causation
• When all else fails… ASK!
pecific
easurable
chievable
ealistic
imed
IMPACTS OF BEHAVIORS
• Shortcuts lead to long
recoveries
• The only thing about
common sense is…
• The real cost of an incident
You’re doing it wrong!
DECISION MAKING…
“90 percent of the time-
• 90% of all
workplace
injuries are due
to unsafe acts
• 10% due to
unsafe
conditions
300
INCIDENT BREAKDOWNS
29
1
The “Big” One
First Aid/Minors
Near Misses
Herbert William Heinrich
Compliance..
.
Necessary but not sufficient!!
WHERE DOES SAFETY RANK WITHIN?
Safety
ProductivityQuality
BUILDING CULTURE: WHO IS YOUR SAFETY PERSON?
HOW DO WE BUILD A
BEHAVIOR BASED SAFETY
SYSTEM?
BUILDING A BEHAVIOR BASED SYSTEM: KEY POINTS
• Establish TSC baseline
• We must address
– Decision making
– Observations
– Feedback
• Continuous improvement
EMPLOYEES PERCEPTION OF SAFETY: BASE LINE
-VS-
CultureClimate
CONDUCTING OBSERVATIONS
• Has this been trained on yet?
• Consistency
• Don’t become the safety cop
• Transparency
FOLLOW UP!
CONSEQUENCES AND FEEDBACK
• Consistency
• Does the time fit the crime?
• Reinforcement
– Positive
– Negative
• Establish a paper trail!
• Explain the results, both good
and bad
IMPROVEMENTS
LETS RE-HASH…
• There must be active engagement from
all levels
• SMART Goals
• Put the observations where the money is
• ALWAYS follow up with feedback
• If your not moving forward your heading
back
HNI’S BEHAVIOR BANK
ACCOUNT
• Group incentives can fail due to:
– One persons incident can wipe
out the group
– Animosity can be created
– Sense of entitlement takes over
– Delayed reporting = worsened
condition
– Boredom
• Group “peer pressure” incentives can
work at times.
– They can cost less
– They can cause people to watch
out for each other
– They can’t address multiple
specific loss/waste issues
simultaneously
WHY INCENTIVE PROGRAMS FAIL
BEHAVIOR BANK ACCOUNT SUMMARY
Changes the game away from a group incentive
• No longer can 1 bad actor cause everyone
else to lose out
• Responsibility is placed on the end user
How does it work?
• Each year a certain dollar amount is
credited to your BBA
• Pro-rated based off hire date, meaning that
year 2 you are entitled to the full amount
• Each “Risk/Loss” event has an assigned value that is deductive from your BBA
Benefits
• More $$$
• End users ultimately dictate how much they will be paid out
• Helps to develop trends
Manufacturer- $70,000 (damages) in annual uninsured loss recovered.
$15,000 INVESTED
Trucking/Warehousing – 60% reduction in tracked Errors
$25,000 INVESTED, $500K ESTIMATED SAVINGS
Contractor went from 30% compliance to 100%
INVESTMENT $10,000, SAVINGS = hundreds of hours
Manufacturer – Customer returns down by 50%
INVETMENT - $35,000, savings $200,000
Construction – 100% Reduction in DUI’s, multiple tickets annually to 0, paperwork issues to 0
Investment $25000, Savings- Drastic reduction in loss potential
REAL WORLD EXAMPLES
UPCOMING EVENTS
http://www.hni.com/navigating-the-workplace-generation-gaps-in-transportation
QUESTIONS
KYLE MEINERT
Risk Advisor, HNI
kmeinert@hni.com
262.641.5814
THANK YOU.
ANDREA TARRELL
Marketing Director, HNI
atarrell@hni.com
262.641.5813

Behavior based safety how thinking safe leads to acting safe

  • 1.
    BEHAVIOR BASED SAFETY: HOWTHINKING SAFE LEADS TO ACTING SAFE
  • 2.
    HOUSEKEEPING • Slide deckwill be posted on hni.com • Q&A at the end, but feel free to ask questions throughout • Tweet @HNIRisk or using the hashtag #hniu to win some HNI swag!
  • 3.
    KYLE MEINERT Risk Advisor,HNI [email protected] 262.641.5814 WHO’S ON THE LINE… ANDREA TARRELL Marketing Director, HNI [email protected] 262.641.5813
  • 4.
    BEHAVIORAL BASED SAFETY? •Proactive safety program based on: – Motivating – Educating – Reinforcing – Improving • A systematic approach to identify root causes and controlling them • A continues effort in search of positive results • Focusing on leading behaviors rather than if we had any losses
  • 5.
    BEHAVIOR SAFETY: ABC’S A Antecedent Eventor stimulus that came before something else and may have influenced or caused it Goals, policies, training B Behavior Any act that is performed by an individual that can be observed Not wearing eye pro, wearing proper fall protection C Consequences The aftermath of the behavior. Has the potential to reward or discipline Zero injuries, catastrophic injuries, suspension, pizza party
  • 6.
    STEPS IN CREATINGA BBS SYSTEM 1. Get Employee Support 2. Get CEO 3. Create a team 4. Identify and isolate key behaviors 5. Develop a metrics system 6. Observe behaviors 7. Deliver Feedback with behavior makers 8. Produce and publish data 9. Set next stage goals Decisions lead to consequences
  • 7.
    IMPLEMENTING WITHOUT THEHITCH: TIPS • Always involve your employees in the early in the process • Consider a small test cell prior to full out roll out • Lets not try to leap the moon here; set SMART Goals • Ditch the contributing factors and focus on root causation • When all else fails… ASK! pecific easurable chievable ealistic imed
  • 8.
  • 9.
    • Shortcuts leadto long recoveries • The only thing about common sense is… • The real cost of an incident You’re doing it wrong! DECISION MAKING…
  • 10.
    “90 percent ofthe time- • 90% of all workplace injuries are due to unsafe acts • 10% due to unsafe conditions
  • 11.
    300 INCIDENT BREAKDOWNS 29 1 The “Big”One First Aid/Minors Near Misses Herbert William Heinrich
  • 12.
  • 13.
    WHERE DOES SAFETYRANK WITHIN? Safety ProductivityQuality
  • 14.
    BUILDING CULTURE: WHOIS YOUR SAFETY PERSON?
  • 15.
    HOW DO WEBUILD A BEHAVIOR BASED SAFETY SYSTEM?
  • 16.
    BUILDING A BEHAVIORBASED SYSTEM: KEY POINTS • Establish TSC baseline • We must address – Decision making – Observations – Feedback • Continuous improvement
  • 17.
    EMPLOYEES PERCEPTION OFSAFETY: BASE LINE -VS- CultureClimate
  • 19.
    CONDUCTING OBSERVATIONS • Hasthis been trained on yet? • Consistency • Don’t become the safety cop • Transparency FOLLOW UP!
  • 20.
    CONSEQUENCES AND FEEDBACK •Consistency • Does the time fit the crime? • Reinforcement – Positive – Negative • Establish a paper trail! • Explain the results, both good and bad
  • 21.
  • 22.
    LETS RE-HASH… • Theremust be active engagement from all levels • SMART Goals • Put the observations where the money is • ALWAYS follow up with feedback • If your not moving forward your heading back
  • 23.
  • 24.
    • Group incentivescan fail due to: – One persons incident can wipe out the group – Animosity can be created – Sense of entitlement takes over – Delayed reporting = worsened condition – Boredom • Group “peer pressure” incentives can work at times. – They can cost less – They can cause people to watch out for each other – They can’t address multiple specific loss/waste issues simultaneously WHY INCENTIVE PROGRAMS FAIL
  • 25.
    BEHAVIOR BANK ACCOUNTSUMMARY Changes the game away from a group incentive • No longer can 1 bad actor cause everyone else to lose out • Responsibility is placed on the end user How does it work? • Each year a certain dollar amount is credited to your BBA • Pro-rated based off hire date, meaning that year 2 you are entitled to the full amount • Each “Risk/Loss” event has an assigned value that is deductive from your BBA Benefits • More $$$ • End users ultimately dictate how much they will be paid out • Helps to develop trends
  • 26.
    Manufacturer- $70,000 (damages)in annual uninsured loss recovered. $15,000 INVESTED Trucking/Warehousing – 60% reduction in tracked Errors $25,000 INVESTED, $500K ESTIMATED SAVINGS Contractor went from 30% compliance to 100% INVESTMENT $10,000, SAVINGS = hundreds of hours Manufacturer – Customer returns down by 50% INVETMENT - $35,000, savings $200,000 Construction – 100% Reduction in DUI’s, multiple tickets annually to 0, paperwork issues to 0 Investment $25000, Savings- Drastic reduction in loss potential REAL WORLD EXAMPLES
  • 27.
  • 28.
  • 29.
    KYLE MEINERT Risk Advisor,HNI [email protected] 262.641.5814 THANK YOU. ANDREA TARRELL Marketing Director, HNI [email protected] 262.641.5813