Benchmark Maturity of your SaaS Solution
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The document discusses how to benchmark the maturity of a SaaS solution by evaluating it across key areas like architecture, security, operations, and configuration. It introduces the SMART Calculator tool that assesses SaaS maturity by analyzing non-functional and operational requirements. The tool provides a sample report on a SaaS solution's maturity level across various benchmarking segments.
Benchmark Maturity of your SaaS Solution
- 1. How To Benchmark The Maturity Of Your SaaS Solution?
- 2. www.techcello.com SaaS Approaches • There are several strategies available for ISVs to build/migrate their products to a SaaS model. However, each approach has its own pros and cons. • Two broad approaches, • Single Tenant / Hosted Model • Multi-Tenant Model • While there are plenty of differences in the approach between these two models, • Single tenant approach is mostly for products that are migrated from on-premise models to SaaS/cloud model • Multi-tenant approach has become the defacto standard for all newly built SaaS solutions
- 3. www.techcello.com What Constitutes a SaaS Solution? Non- Functional Requirements Product Requirements Operational Requirements SaaS Solution Covers architectural aspects like security, configurability, scalability, etc. Addresses the business functionality/use cases that is solved by the product. Encapsulates the features required for operating the SaaS solution. Ex: Subscription, Billing, etc.
- 4. www.techcello.com What To Benchmark? Non- Functional Requirements Product Requirements Operational Requirements SaaS Solution • Product Requirements (has to) vary from product to product, and domain to domain. • But, Non-Functional and Operational Requirements more or less remain the same. • Your product can be benchmarked against the industry best practices defined in these areas.
- 5. www.techcello.com SMART Calculator SaaS Maturity Assessment and Reporting Tool (SMART) helps you identify the maturity of your SaaS solution that you already have or plan to build. There are several ways to deliver a product in SaaS model, but how stable and sustainable is your solution? Given the very fact that SaaS is a volume game, scalability is the key for a successful SaaS business. SMART will help you find how scalable and matured is your product. Free SMART Calculator to measure the SaaS Maturity of your Product http://resources.techcello.com/Smart-Calculator The following slides explains the various aspects that are considered to arrive at the maturity of your SaaS product.
- 6. www.techcello.com Benchmarking Segments Architecture Security Operations Configuration
- 7. www.techcello.com Architecture Segment Design • Is your application well layered? • Do you have a service oriented architecture between the layers? • Do you have a loosely coupled architecture between the modules? • Do you have a mechanism in your framework to ensure your developers follow the architecture norms? • Can you solution be deployed in any cloud (public, private, on-premise)? Maintainability • Do you have a good instrumentation mechanism? • Do you capture Product Analyctics information? Scalability • Can you scale your web and application layer (without engineering efforts) to handle increasing loads? • Is your caching layer scalable? • Is your database layer scalable to handle data growth?
- 8. www.techcello.com Security Segment Data Security • Is tenant isolation taken care at your framework level without depending on the developers to code correctly? • Do you have a provision to implement access control at the business layer Authentication • Do you support Single Sign On (SSO) with your tenant's onpremise identity system? Auditing • Is there a provision to audit and search for important events in your product? • Is there a provision to maintain transaction change logs in your product?
- 9. www.techcello.com Security Segment Granularity • Can you control role level access within the tenant? • Do you support action privileges that are independent of role? • Is there a flexibility in your security system for the tenants to create and manage their own roles and access control policies? • Can a user be mapped to multiple roles? • Does your security framework have the ability to control access at a field level? • Does your security framework have the ability to control access at a data row level? • Is the security access taken care at your framework level without depending on the developers to code correctly? • Is there a provision for the SaaS implementation team to service your customers on behalf of them
- 10. www.techcello.com Operations Segment Subscription • Is your subscription management flexible to have restrictions based on modules and features? • Is your subscription management flexible to have restrictions based on usages? • Is your subscription management design robust enough to restrict any invalid access to your application without the need for each developer to make the check? • Do you have the capability to meter and report back the usages in your system which can be tied back to the subscription and pricing? • Do you have the capability to create trial versions and trial periods? • Do you support self-registration for customers? Backup • Does your solution have the capability to create point in time backups for a tenant in a multi tenant database scenario? • Does your application have the capability to generate scheduled data export for a given tenant?
- 11. www.techcello.com Operations Segment Tenant Provisioning • Can your administrators onboard a new tenant seamlessly? • Can your administrators manage the subscriptions of the tenants through your system? • Can your administrator manage the configuration settings of the tenant through your system? • Does your product support white labelling? • Does your product support resellers to manage and sell your SaaS product? • Can you create and manage tenant hierarchy with 'n' level support? • Is your product self-servicing and user friendly so that you tenants need not keep coming back to your support team? • Can your tenants chose and mange their own subscriptions? • Can your tenants be assigned different urls or sub domains?
- 12. www.techcello.com Operations Segment Billing • Can you create multiple price plans for your versions? • Can you map a price plan to a tenant? • Can the price plan be usage or transaction based? • Can your price plan support slab based pricing? • Do you support scheduled auto debit from credit card or pay pal? • Can you generate detailed invoice, which can be viewed by your tenants through the system? • Can you generate reminders for invoice/payments?
- 13. www.techcello.com Configuration Customization • Is your application capable of capturing more informational fields specific to each tenant? • Is your application capable of modifying the field display names of forms and grids specific to tenants? • Can you add tenant specific validations for the fields? • is your application capable of modifying the ordinal of the fields in a form or grid? • Can your implementation team modify the business process workflow for a particular tenant? • Can your implementation team modify the business rules for a particular tenant? • Can your implementation team use your system to create adhoc reports and charts specific to the tenant seamlessly? • Can your tenants build new forms dynamically on the fly and start using them?
- 14. www.techcello.com Configuration Integration • Does your application expose enough service end points for integration? • Is there a capability in your application to call back any services on the onpremise environment specific to a tenant? • Is there a capability in your application to send any email notifications in both instance and batch mode? • Do you allow end users to define the content for the emails, along with the provision to embed dynamic contents (mail merge)?
- 15. www.techcello.com SMART Report - Sample
- 16. www.techcello.com SMART Report - Sample
- 17. www.techcello.com SMART Report - Sample
- 18. www.techcello.com SMART Report - Sample
- 19. www.techcello.com About TechCello Techcello is a cloud-ready, SaaS Application Development Framework Can be used to, Build new SaaS products Convert single-tenant Apps to Multi-Tenant Migrate on premise products to SaaS model Cello framework is delivered as a set of libraries and APIs that can be easily integrated to your product Applications built using Cello can be deployed in any cloud Cello contains building blocks for developing, monetizing and servicing your SaaS offering.
- 20. www.techcello.com TechCello – Flexible Architecture TechCello supports all models of database multi-tenancy, there by allowing ISVs to operate in a hybrid model. TechCello offers an end to end SaaS Life Cycle Management Solution that can help in designing, developing and managing the operations of your SaaS product. Using TechCello you can simply focus on building your product functionalities, and TechCello can take care of the rest. TechCello is tested and proven SaaS Framework, built exclusively to meet the typical SaaS needs of your business and product. TechCello offers more than 30+ modules covering all the basic engineering blocks and operational modules. Apart from saving significant amount of cost, your precious time can be well spent on differentiating your product from competitors through unique product features.