The document discusses various strategies for being proactive, collaborating effectively, and communicating assertively. Some key points include:
- Being proactive means taking control over your life by creating opportunities instead of just reacting to events. It involves setting goals and using tools like imagination and willpower.
- Collaboration is important and involves gathering requirements, finding opportunities to fill gaps, and keeping engaged in quality service. It means touching and connecting with others.
- Assertive communication is open, direct, and appropriate. It involves clearly stating facts, thoughts, and feelings without being aggressive. The "DESC" script is a tool for assertive communication.
- Other tips discussed are competing with yourself, celebrating successes