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Best practices in business writing and communication
- 1. Best Practices inBusiness Writing and Communication ORG 536-1 Instructor: Robert Olszewski November 23, 2014
- 2. The main purposeof this presentation is to give insight to what effectively should be applied within a organization, the classroom, to enhance and produce great results by maintaining and utilizing effective business and writing communication within any growing success.
- 4. Why is itimportant, In order for employees to effectively understand what the business considers to be ethical practices, it has to be communicated effectively to employees. Ethical behavior should be communicated daily to employees and that includes recognizing employees who have acted in an ethical manner. This not only gives praise to those employees for a job well done, it helps to set ethical standards for other employees in the business, ( Anthony and Media, 2014)
- 5. Why learning tobuild good effective communication is key… Necessary to hiring good quality professionals Top skill that formatted and sought out by employers Critical element for growth and future promotions Performance quality
- 6. Professionalism iswhen a person conforms to the technical and/or ethical standards of his/her profession. A professional is courteous, conscientious, and generally businesslike in his/her workplace. Professionalism defines an individual and there form of business stature
- 7. Workplace Professionalism-is key in any working environment because it sets the tone in how working professionals present themselves. As a whole professionalism is always on show, the bar must be set high to ensure the working environment is attainable.
- 8. Conduct Conductsoneself in a way that reflects well on his/her profession. Maintains confidentiality Never abuses (verbally or otherwise) his/her clients or co-workers Dresses professionally (appropriate to one’s work environment) Upholds the ethics of his/her profession Should be above suspicion or reproach Follow the rules Open to mangers ideas Competency Encompasses self-awareness, self confidence, and social skills Controls one’s self Displays leadership skills, decision-making abilities Displays team work skills Able to inform others of needed information Always up to the requirements of one’s profession. Seeks out resources when necessary to stay competent. Positive team leader
- 9. Character Takingresponsibility Maintaining accountability Arriving on time Admitting and correcting mistakes Being fair and truthful Following through on commitments Looked up to for one’s personal integrity Excellence Striving to be the best Not perfect, as no one is perfect, but excels Exceeds others’ expectations Commits to life-long learning Determine to win Open to change Adaptable
- 10. Is brokendown as… according to the Journal of Business Communication… intercultural business communication deals with intercultural issues, communication, and business. It is the communication among individuals or groups from different cultural backgrounds in a business environment.
- 11. Know youraudience-when writing this is important to know, this is key and can make or break a deal. Focus on content-stay on point, try not to go in another direction and loose the main objective. Beware of attitude and negative feedback-not everyone may approve or have a different take on your views. Different Perspectives’-opinions do vary, except the challenge Proofread is Key…..practice makes perfect, and this is the same, so take time to read over and fix any grammar errors.
- 12. According to website,www.Forbes.com “Clarity is the most important characteristic of good business writing,” says Mignon Fogarty, creator of the “Grammar Girl Quick and Dirty Tips for Better Writing” podcast. “Often businesspeople will use big $10 words because they want to sound intelligent. Instead, they end up sounding like they’re trying too hard.”
- 13. Clarity-write clear Using short, declarative sentences, to the point sentencing Never use a long word where a short one will do. Cautious self-editing Never use a foreign phrase, a scientific word, or any kind of jargon Use active verbs instead of passive verbs Curb your enthusiasm Avoid overusing exclamation points Choose pronouns wisely Beware of common grammatical mistakes, like subject-verb agreement
- 14. Positive Messages Taking a position on an issue Providing a relevant comment Supporting a position with evidence Bringing others into the discussion Asking a clarifying question Representing an opposing viewpoint Demonstrating active listening NegativeMessages Distracting others Not paying attention Interrupting others Asking unnecessary/irrelev ant questions Monopolizing the discussion Attacking another person personally
- 15. TODAY THEVIRTUAL presentation is catching on rapidly in small, medium, and large businesses alike. Opening the door to a more unique way of doing presentations to broaden any business. A virtual presentation is one delivered live from a desktop or laptop computer to an audience anywhere in the world where there is Internet access. A major change from the face-to-face presentation is that the virtual presenter does not usually see the audience, and often the audience does not see the presenter
- 17. Flexibility-seen whenever by who ever Open minded presentations More adaptable for any company Convert to online learnining
- 18. When doing business reports, plans, and proposals establish which form is being used, and what must be established...
- 19. Well structuredand well written is important to establish what is intended to achieve. Trial and error Timing is important, remember the deadline Proofread, and practice on peers Stay on topic
- 20. Business Report Confirm what the client wants Determine what type of report needed Conduct the needed research Mock draft Additional research if any needed Complete the report Business Plan Develop outline Establish key points Execute Finalize
- 22. Technology has evolvedin so many ways that new communication has strived and the old ways of business practices that seemed new not so long ago have faded away. In business it is important to connect with employees, colleagues, bosses, clients, customers, suppliers or any other business contact, and with all the technology out there it has develop so many new key elements of doing business. Electronic media has taken over in getting business done efficiently and cost effectively.
- 23. Mobile devices-evenless formal, mobile devices allow you to have business at your fingertips, with the use of smart phones/pda’s/tablets, text messages, emails, and messages. Social networking media- a new frontier in marketing and business networking. Companies are able to promote business and events, offer discounts and draw attention to sales. Recruiters and salespeople often seek key contacts through social media sites. Email-quicker response, availability to connect its versatility, email can be used for asking questions and getting answers, holding mini-group conferences, making people aware of issues, passing along documents, sharing information and much more.
- 24. The overall goalof this presentation is to give insight into what is needed for the overall experience of an professional working in any field. The Best Practice in Business Writing and Communication is important to have establish in any successful working environment, and is a needed tool for any professional.
- 25. Journal: Flatley, M. E. (2007). Teaching the Virtual Presentation. Business Communication Quarterly, 70(3), 301-305. Smart, K.L., & Featherringham, R. (2006). Developing Effective Interpersonal Communication and Discussion Skills. Business Communication Quarterly, 69(3), 276-283. Varner, I.I.(2000). The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model. As Journal of Business Communication, 37(1), 39-57. Other Sources: About Communication and ethical Issues in Business, Leigh Anthony. Demand Media 2014. www.smallbusiness.chron.com Electrical Methods of Communication in Business, Eric Feigenbaum, Demand Media, 2014. www.smallbusiness.chron.com Ten tips for better Business Writing, Helen Caster. www.forbes.com Professionalism in the Workplace, www.octech.edu