Business Intelligence - A Practical Perspective Team Computers & MAIA Intelligence
Gartner:  BI is #1 priority for CIOs
Business Intelligence Software  Market in India Indian market for Business Intelligence (BI) is growing at a CAGR of 27 percent and is expected to be $ 17 million market by end-2007 – An IDC Report
Business Intelligence is a Business Management term! - Wikipedia BI : Info on factors affecting business –  Metrics on Sales, Production, Internal operations Trends of Metrics This Info helps makes better decisions What is Business Intelligence? BI => BI Tools and Techniques!
What does Business Intelligence  Software Actually include? Data mining Software End-User Query Reporting Software Analytics Software Packaged Data Mart / Datawarehouse ETL Tools
What Tool / Technology is good? What tools are available? What works for us? What is required for us? How much of D.A.R can be handled by various tools? The Maze!
The Maze! Business Analysis Enterprise Application Integration ERP Isolated Point Solutions Web Enabling BI Tools Training Distributed Data Integration CRM Data Accuracy Reporting Ad Hoc Reporting Predictive Modeling Work Flow
Any Map for the Territory? A model for understanding the IT and BI Space would help Data Collection from Transactions and Reporting requirements are two axes of the IT initiatives Budget, Time, Business Needs, Technology Available and Skilled Manpower all influence decisions taken
The IT-BI Space Data Collection Reporting More Flexible and Strategic  More Accurate, More Cleaner and Internally Consistent Accurate  Business Insight for Decision Making and  Improvement Operational Interactive Adhoc Visual reporting Initial Stages of Operational Establishment Statutory Accounting Data Warehouse Full Fledged ERP Data  Integration Business  Intelligence Isolated Systems For Few Areas
The BI Audience Requires Analytics Requires Reporting Requires Dashboards
The BI Value Proposition Increasing Value Generational Step Transactional Reporting Slice/Dice Ad-hoc Query, BI Tools Performance Management (KPI, Guided Analytics) Fact-Based Actions (OLAP/In-Memory, Statistics ) Intelligent Interactions (Data Mining) How are my export and domestic sales doing Can I understand my gross margin return on space?   How is the business doing compared to last year? Compared to plan?   Are there any potential out-of-stock situations region warehouse wise? Reporting Analysis Forecasting Predictive
BI – Traditional Models Non-OLAP Data Models (Programming,  Visual Query  Tools, In-Memory, etc) Real time Reporting
BI – User Perspective Reporting  Regular Mass Information Dissemination in a standard format Analytics  Slicing and Dicing with visual feedback and interactivity.  Mainly for the Middle Management – for Tactical Decisions and to guide Strategic Decisions Dashboards  Quick Distilled Snapshots, highlighting the key Indices, for Instant Decision Making D.A.R. - Perfect combination of Data Distribution and Understanding of Information
Today’s Reporting facts… Limited standard reports in applications like ERP, CRM, SCM etc – Time consuming scripting for additional reports Availability of only Static reports – No analysis possible For analysis & intelligence, export to Excel – Chances of data corruption and data manipulation
Today’s Reporting Facts Contd… Multiple Data sources – Single view not possible Tactical & Strategic Business Intelligence for top management – After-the-fact reports and analysis Adhoc and enhancement requests from business users – Productivity loss of IT resources Solution : Operational Business Intelligence & Reporting
Reporting – Considerations Reporting technologies Designed for information distribution Ad-Hoc  or  Pre-Defined? During-The-Fact (Real-Time) or After-The-Fact Transactional (or) Past Data Presentation Graphical or Tabular / Textual Navigability Across Reports Drill Through, Drill Across
BI – Next Generation BI Flow Operational  Business Intelligence Easy-to-use  Front-end for  Business users   Supporting Business Activity Monitoring (BAM)
Navigable Reports - Interactive
Navigable Reports – Slice & Dice
Analytics Designed for Understanding Analytics needs to facilitate:  Inspection Exploration and  Question/Answer Probing  that coincide with the human process of assimilating data. Explore Freely Observe – Identify new relationships/dependencies/patterns – New Understanding – New Decisions/Actions Swim Freely in the Multi-Dimensional DataSpace:  Customer ->Products -> Sales Person -> Other Products -> Other Customers -> Geography -> Best Selling Product -> … Think-as-you-analyse and Analyse-as-you-think Benefits of Navigable Reports
Graphical Analytics Non-hierarchical Slice &  Dice
Dashboards – Interactive
Advanced Analytics  – Mining & Models Modeling Descriptive and Predictive Models Famous Examples Beer and Nappies – Market Basket Analysis Chrysler – Identification of new patterns Typical Requirements Model to predict Attrition Model to decide credit limits for a credit card applicant Needed for a small percentage of Research users Models developed here are used in Operation Control Risk Models Cash Flow Models Queuing Models Stochastic Models … etc
So What is Business Intelligence? It includes everything : Ad Hoc, Interactive, Visual Reporting Interactive Analysis What-if Analysis Descriptive and Predictive Modeling Need to define ways of inducting BI Every company needs a customized approach Well where BI can help?
Business Challenges TECHNOLOGY Transaction  Volume Market Volatility Consolidation Suppliers Government  Reforms Customer Management Manpower Competition
Today’s Business Pressures Marketing Risk Service Sales Project Mgmt Human Resources Credit Finance Plan & Model Execute Report & Analyze Rapidly Changing Conditions How can I accelerate my planning and decision cycles? How do I monitor conditions and take early corrective action? Accountability, Transparency How do I comply with corporate governance requirements? How can I ensure accurate, timely reporting? Ineffective Decision Support How do I filter extraneous data and focus on relevant information? How can I access and rationalize disparate, fragmented data? Efficiency & Cost Control How can I sustain / improve profitability? How do I keep information current?
Corporate Performance Management ‘ Corporate Performance Management (CPM)  is using right tools of    Business Intelligence (BI)   for monitoring and managing an  organization's performance, using appropriate Key Performance Indicators (KPIs)
CPM Framework C3 : Communication, Comprehension, Control
Initiating CPM Integrate and take advantage of existing IT assets Identify the data integration strategy Identify a Business Intelligence strategy (Operational + Tactical) Blending Business Intelligence with elements of planning, budgeting and appropriate-time monitoring Identify measurable Business Performance Parameters (BPP) Peg operational data with BPP Improve and simplify pegging continuously
White Space  Applications Unification of Data from Multiple Systems (ETL and Common Data Model) Propeller Rudder Enterprise Information  The Framework Unified or Disparate Transaction Systems SCM CRM HR FA ERP SFA Other Industry Specific  Transaction System Transaction & Operational Reporting for  Line Managers Compliance Reporting Performance Analysis Business Analysis Market Analysis Tactical Reporting & Unified  View for All Unified View of Enterprise Dashboards (KRA/KPI) Balanced Scorecards Strategy  Map Review Actions Performance Management For All Users Tasks, Workflow, Common Calendar & Issue Log Enterprise Activity Synchronization and Monitoring Everyday  Collaborative For Managers New  Process  Creation External Data   Live Feeds Peer Data Market Data Research Reports External Data Disclosure, Compliance, Guidance, Profitability, Corporate Affairs Board, Investor and Shareholder View of Enterprise External  Guidance Users Extranet
Business Intelligence  Is the Purpose of IT.

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BI - A Practical Perspective -TBSL

  • 1. Business Intelligence - A Practical Perspective Team Computers & MAIA Intelligence
  • 2. Gartner: BI is #1 priority for CIOs
  • 3. Business Intelligence Software Market in India Indian market for Business Intelligence (BI) is growing at a CAGR of 27 percent and is expected to be $ 17 million market by end-2007 – An IDC Report
  • 4. Business Intelligence is a Business Management term! - Wikipedia BI : Info on factors affecting business – Metrics on Sales, Production, Internal operations Trends of Metrics This Info helps makes better decisions What is Business Intelligence? BI => BI Tools and Techniques!
  • 5. What does Business Intelligence Software Actually include? Data mining Software End-User Query Reporting Software Analytics Software Packaged Data Mart / Datawarehouse ETL Tools
  • 6. What Tool / Technology is good? What tools are available? What works for us? What is required for us? How much of D.A.R can be handled by various tools? The Maze!
  • 7. The Maze! Business Analysis Enterprise Application Integration ERP Isolated Point Solutions Web Enabling BI Tools Training Distributed Data Integration CRM Data Accuracy Reporting Ad Hoc Reporting Predictive Modeling Work Flow
  • 8. Any Map for the Territory? A model for understanding the IT and BI Space would help Data Collection from Transactions and Reporting requirements are two axes of the IT initiatives Budget, Time, Business Needs, Technology Available and Skilled Manpower all influence decisions taken
  • 9. The IT-BI Space Data Collection Reporting More Flexible and Strategic More Accurate, More Cleaner and Internally Consistent Accurate Business Insight for Decision Making and Improvement Operational Interactive Adhoc Visual reporting Initial Stages of Operational Establishment Statutory Accounting Data Warehouse Full Fledged ERP Data Integration Business Intelligence Isolated Systems For Few Areas
  • 10. The BI Audience Requires Analytics Requires Reporting Requires Dashboards
  • 11. The BI Value Proposition Increasing Value Generational Step Transactional Reporting Slice/Dice Ad-hoc Query, BI Tools Performance Management (KPI, Guided Analytics) Fact-Based Actions (OLAP/In-Memory, Statistics ) Intelligent Interactions (Data Mining) How are my export and domestic sales doing Can I understand my gross margin return on space? How is the business doing compared to last year? Compared to plan? Are there any potential out-of-stock situations region warehouse wise? Reporting Analysis Forecasting Predictive
  • 12. BI – Traditional Models Non-OLAP Data Models (Programming, Visual Query Tools, In-Memory, etc) Real time Reporting
  • 13. BI – User Perspective Reporting Regular Mass Information Dissemination in a standard format Analytics Slicing and Dicing with visual feedback and interactivity. Mainly for the Middle Management – for Tactical Decisions and to guide Strategic Decisions Dashboards Quick Distilled Snapshots, highlighting the key Indices, for Instant Decision Making D.A.R. - Perfect combination of Data Distribution and Understanding of Information
  • 14. Today’s Reporting facts… Limited standard reports in applications like ERP, CRM, SCM etc – Time consuming scripting for additional reports Availability of only Static reports – No analysis possible For analysis & intelligence, export to Excel – Chances of data corruption and data manipulation
  • 15. Today’s Reporting Facts Contd… Multiple Data sources – Single view not possible Tactical & Strategic Business Intelligence for top management – After-the-fact reports and analysis Adhoc and enhancement requests from business users – Productivity loss of IT resources Solution : Operational Business Intelligence & Reporting
  • 16. Reporting – Considerations Reporting technologies Designed for information distribution Ad-Hoc or Pre-Defined? During-The-Fact (Real-Time) or After-The-Fact Transactional (or) Past Data Presentation Graphical or Tabular / Textual Navigability Across Reports Drill Through, Drill Across
  • 17. BI – Next Generation BI Flow Operational Business Intelligence Easy-to-use Front-end for Business users Supporting Business Activity Monitoring (BAM)
  • 18. Navigable Reports - Interactive
  • 19. Navigable Reports – Slice & Dice
  • 20. Analytics Designed for Understanding Analytics needs to facilitate: Inspection Exploration and Question/Answer Probing that coincide with the human process of assimilating data. Explore Freely Observe – Identify new relationships/dependencies/patterns – New Understanding – New Decisions/Actions Swim Freely in the Multi-Dimensional DataSpace: Customer ->Products -> Sales Person -> Other Products -> Other Customers -> Geography -> Best Selling Product -> … Think-as-you-analyse and Analyse-as-you-think Benefits of Navigable Reports
  • 23. Advanced Analytics – Mining & Models Modeling Descriptive and Predictive Models Famous Examples Beer and Nappies – Market Basket Analysis Chrysler – Identification of new patterns Typical Requirements Model to predict Attrition Model to decide credit limits for a credit card applicant Needed for a small percentage of Research users Models developed here are used in Operation Control Risk Models Cash Flow Models Queuing Models Stochastic Models … etc
  • 24. So What is Business Intelligence? It includes everything : Ad Hoc, Interactive, Visual Reporting Interactive Analysis What-if Analysis Descriptive and Predictive Modeling Need to define ways of inducting BI Every company needs a customized approach Well where BI can help?
  • 25. Business Challenges TECHNOLOGY Transaction Volume Market Volatility Consolidation Suppliers Government Reforms Customer Management Manpower Competition
  • 26. Today’s Business Pressures Marketing Risk Service Sales Project Mgmt Human Resources Credit Finance Plan & Model Execute Report & Analyze Rapidly Changing Conditions How can I accelerate my planning and decision cycles? How do I monitor conditions and take early corrective action? Accountability, Transparency How do I comply with corporate governance requirements? How can I ensure accurate, timely reporting? Ineffective Decision Support How do I filter extraneous data and focus on relevant information? How can I access and rationalize disparate, fragmented data? Efficiency & Cost Control How can I sustain / improve profitability? How do I keep information current?
  • 27. Corporate Performance Management ‘ Corporate Performance Management (CPM) is using right tools of Business Intelligence (BI) for monitoring and managing an organization's performance, using appropriate Key Performance Indicators (KPIs)
  • 28. CPM Framework C3 : Communication, Comprehension, Control
  • 29. Initiating CPM Integrate and take advantage of existing IT assets Identify the data integration strategy Identify a Business Intelligence strategy (Operational + Tactical) Blending Business Intelligence with elements of planning, budgeting and appropriate-time monitoring Identify measurable Business Performance Parameters (BPP) Peg operational data with BPP Improve and simplify pegging continuously
  • 30. White Space Applications Unification of Data from Multiple Systems (ETL and Common Data Model) Propeller Rudder Enterprise Information The Framework Unified or Disparate Transaction Systems SCM CRM HR FA ERP SFA Other Industry Specific Transaction System Transaction & Operational Reporting for Line Managers Compliance Reporting Performance Analysis Business Analysis Market Analysis Tactical Reporting & Unified View for All Unified View of Enterprise Dashboards (KRA/KPI) Balanced Scorecards Strategy Map Review Actions Performance Management For All Users Tasks, Workflow, Common Calendar & Issue Log Enterprise Activity Synchronization and Monitoring Everyday Collaborative For Managers New Process Creation External Data Live Feeds Peer Data Market Data Research Reports External Data Disclosure, Compliance, Guidance, Profitability, Corporate Affairs Board, Investor and Shareholder View of Enterprise External Guidance Users Extranet
  • 31. Business Intelligence Is the Purpose of IT.

Editor's Notes

  • #28: such as revenue, return on investment, overhead, and operational costs’