Biztec Company Profile

Biztec Company Profile

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  Source & supplyonly the best known brands Keep up with latest state-of-the-art equipment Provide the most cost effective solutions Big Brands Leading Technologies Best Value COPY | PRINT | SCAN | FAX | TELECOMS | CCTV Company Profile Our Vision Our Mission Our vision is to add value to the customer’s business by meeting their office automation needs and forging personal, strong relationships through ongoing professional consultancy and unrivalled service.
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  International technology, localexpertise Customised solutions With head office in Durban, the Biztec Group has a national sales and service infrastructure that caters for some of the biggest corporate companies in SA. This same infrastructure offers your business quick and easy access to full on-site support, as well as the entire suite of business systems and products, from the most sophisticated digital multifunctional photocopiers, printers and fax devices to telecommunications and CCTV equipment. We also keep a full range of consumables and spares warehoused locally for rapid delivery. Biztec sales and service staff are trained in all areas of office automation sales and finance. We aim to build ongoing relationships with prospective clients through a highly professional and informed approach, rather than merely affecting a quick sale. Our staff will seek out the best, most streamlined solutions for a client, accurately assessing their needs in terms of technical requirements, usage, budget and future needs.
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  Project Management that ensurespeace of mind Our project management approach to implementation ensures a smooth installation process, even for the potentially stressful upgrades of existing equipment, and we cater for all requirements. • Flexible financing packages through our inhouse experts, using direct facilities to save our clients expensive “middleman” fees • Ensuring all contractual obligations on existing equipment have been catered for • Pre-installation consulting and check-lists • IT liaison • Teamed delivery and installation approach in order to avoid disruption • Comprehensive user training and on-site demonstrations • Quality control checklist before sign-off
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  Ongoing relationships through after-salesservice Research indicates that the after-sales experience is a critical factor in selecting an office automation supplier. We believe that our best prospective customers are our existing ones! We divide after-sales service into three areas: relationship management, administration and technical support. Relationship Management: Our sales staff maintain contact with their clients with regular visits, informing them of new product launches, answering queries and troubleshooting on their behalf should this become necessary. This ethos extends throughout the company and is not limited to the sales division – we are all ready to help at any time. Administration: All too often overlooked in the office automation industry, we know that efficient administration can smooth the way. Olivetti Corporate has an efficient, hi-tech yet simple system – like the equipment we sell! We provide clients with accurate, complete billings, on time and in an easily understood format. We also provide single sheet billing summaries when the number of devices exceed a certain amount. Technical Support: Our technicians are given top level training in order to render skilled support and peace-of-mind to customers throughout South Africa. 1. 2. 3.
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  Unmatched technical support Trustedacross South Africa Biztec technicians receive top level training. Each member of our team is capable of servicing and supporting our entire range of top branded products, and our Imaging IT and Production Colour products are supported by specialised technical staff who provide unrivalled support and expertise. Biztec’s service infrastructure and methodology delivers quality service. We monitor monthly volumes and usage and our national service control centre’s state-of- the-art call logging system gives you exceptional response times. T We are proud to service the needs of major corporates, government departments, professional firms and small to medium entrepreneurial companies throughout South Africa. Botswana SOUTH AFRICA KZN Eastern Cape Northwest Free State Gauteng Mpumalanga Limpopo Western Cape Namibia 3 Grid Rock 12 Kubu Avenue Riverhorse Valley Durban P. O. Box 201728 Durban North 4016 Tel: 031 569 6210 Fax: 031 569 6213 [email protected] www.biztecgroup.co.za Head Office & Showroom Get smart, Call Biztec 0861654267