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Blytheco NetSuite Overview
  y
      Derek Kottke, Regional Sales Manager
            Kottke
         dkottke@blytheco.com
      Rick Cobb, NetSuite Solution Consultant
         rcobb@blytheco.com




             www.blytheco.com
Objective and Agenda
         Objective: Provide an overview of the NetSuite solution


         Agenda
             Blytheco Overview
             NetSuite Overview
             N tS it O     i
             Next Steps




                          www.blytheco.com
Blytheco Overview
Blytheco i committed to helping businesses achieve their dreams and has been doing so for
Bl th    is    itt d t h l i b i             hi    th i d         dh b       d i      f
over 30 years

      Established in 1980
      120 employees, with offices in 9 states and staff in 16
      Successfully implemented software for over 5,000 customers
      Top award-winning business partner
      Strong distribution manufacturing retail CRM and ecommerce knowledge
              distribution, manufacturing, retail,




                                    www.blytheco.com
Blytheco Overview
We enable our clients’ business goals by putting our expertise to work for them


                   Broad services and proven methodologies
                       Architectural design for your business solution
                       Project management
                       Implementation & integration services
                       Custom software development
                       Integrated systems for every part of your company
                       Solution training: onsite and web-based
                       Certified support team providing 12 hour coverage
                       Ongoing process optimization support




                                    www.blytheco.com
Why the cloud?
                  The technical infrastructure of the Internet cloud allows:
                   Focus on Your Business, Not Your Solution Infrastucture
                      Free up technical concerns and costs – no need to purchase and maintain
                      servers firewalls, hardware and software
                      servers, firewalls
                      Eliminate worry about security, data backups, disaster recovery, redundant
                      Internet/power by turning to trusted providers with true focus and investment
                   Anytime, anywhere access
                      Storing digital data in the cloud, enabling access free from firewalls, terminal
                      services or installation of local machine software
                      Access on multiple devices (desktops, tablets, smart phones)
Up-to-date software
 p
   Always on the most current version of software
   Enhancements/customizations/configurations roll forward seamlessly
Easily scales as you grow
   Bandwidth, performance, memory,
   Bandwidth performance memory storage easily expands with your business -- automatically
   Pay only for what you need, when you need it
   Quickly add users, modules, facilities
                                    www.blytheco.com
The Typical Way Systems Evolve




                www.blytheco.com
One Unified System for Running Your Business
                             Customers


          CEO                                             CFO


                                PSA

                ECOMMERCE     SINGLE DATA     CRM
                                              CRM+
                                SOURCE
     Shipping
     Manager                     ERP                     Sales Rep/
                                                          Manager


  Ecommerce                                                      Support
     Manager                                                     Manager
                 Vendors                      Partners

                           www.blytheco.com
A unified system: Lead-to-Cash / Sales Process




                  www.blytheco.com
NetSuite Architecture & Security
                               y
• NetSuite Cloud Data Center
• Dedicated Service
• Compliance –
   • ISAE3402/SSAE16 SOC1 Type II report
   • PCI DSS
• SC Considerations
• Resources
• Q&A
• N t St
  Next Steps

                    www.blytheco.com
NetSuite Cloud Data Center



         www.blytheco.com
NetSuite Cloud Data Center
•   99.5% uptime SLC commitment
•   99 98% 12 months trailing uptime
    99.98%
•   Serve 4BN+ customer requests per month
•   2.2M+ unique logins per quarter
•   Supports 12,000+ customers
•   Just 20 minutes maintenance per week
•   2 automated upgrades per year
•   2 data centers
•   1 code base


                       www.blytheco.com
NetSuite Redundant Data
        Centers
        C t




       www.blytheco.com
Data Center – Disaster Recovery
                                  y
•   NetSuite operates two geographically separated data centers: a
    primary in California and a secondary in Massachusetts.
                                              Massachusetts
•   The secondary DC provides data mirroring, disaster recovery and
    failover capabilities should the primary DC become non-operational.
•   Disaster Recovery: Data in the primary is replicated and
    synchronized in the secondary. In the event that the primary fails, all
     p                                   y
    operations fail over to the secondary.




                            www.blytheco.com
Data Center - Availability
                                 y
•   Redundant Internet Connection - Both DCs have three 1 GBps pipes designed
    so any two connections can simultaneously fail without impacting user
    experience
    experience.
•   Backup Power System - Each UPS is designed to carry full load for 15 min.
    Generators provide backup power in less than 10 sec and can support the entire
    facility at maximum load.
•   HVAC Systems - To maintain air flow and proper heat dissipation an N+1
    redundant system of HVAC units is used. Cold water tanks keep AC units
    functioning when transitioning to generator power.
•   Fire Suppression - Fire suppression methods and systems utilize state of the art
                                                                     state-of-the-art
    “sniffer” systems, augmented by heat detection and dry-pipe sprinkler systems.
•   Seismic Engineering - Seismic isolation equipment is used to cushion facilities
    against movement. Earthquake bracing is installed on all racks which are
     g                        q           g
    anchored to the concrete below.

                               www.blytheco.com
Data Center is Enterprise Class
                        p
•   Data Management
     • Redundancy
     • Disaster Recovery
     • Scalability
•   Application Security
     • Encryption
     • A li ti
       Application-only A
                      l Access
     • Role-Level Access and Idle Disconnect
     • IP Address Restrictions
     • Robust Password Policies
                         www.blytheco.com
Data Center is Enterprise Class
                     p
• Operational Security
   • Continuous Monitoring
   • Separation of Duties
   • Physical Access
   • Guarded Premises
   • Data Center Performance Audits
   • Security Certifications


                       www.blytheco.com
Dedicated Service



     www.blytheco.com
Data Center – Dedicated Service
What you get with dedicated service:
1. Flexible upg ade date for major releases
     e b e upgrade        o ajo e eases
     •   Customer can pick within a date range.
2.   Performance improvements for primetime imports (6am – 6pm PST)
     •   No sleep units. On standard service the number of imports allowed is
         limited during primetime.
     •   Tier service does not guarantee any other performance improvements.
         NetSuite does not have and does not offer a performance SLA.
3.
3    Up to 2 SuiteCloud Plus users
     •   Each SuiteCloud Plus user can run 10 web service threads. (5 scheduled
         script queue)
     •   Shared Servers, limit of 1 license per account.


                              www.blytheco.com
Data Center – Dedicated Service
NetSuite sells a Service, not hardware.
  Service     Customer      Database       Physical   Notes
  Ti
  Tier        A     t
              Accounts      I t
                            Instances     H d
                                          Hardware
  Shared        200+            1            1        Sleep Units

  Tier 3          3             3            1        No Sleep Units

  Tier 2          1             1            1        No Sleep Units

                                                      T2 + more powerful hardware
  Tier 1          1             1            1        Attached backup/replication host

  “Tier 0”
   Tier 0         1             1            1        Custom Solution



                              www.blytheco.com
Certification and Compliance



          www.blytheco.com
ISAE3402/SSAE16            SOC1 Type II Audit Report
•   NetSuite provides a ISAE3402/SSAE16 SOC1 Type II report to its
    customers prepared and audited by a Big Four audit firm.
•   Our ISAE3402/SSAE16 SOC1 Type II audit documents that we have
    b
    been th
         through an i d th audit of our control environment.
                h     in-depth dit f        t l      i       t
     • Includes controls over data and network security, backup and
       restoration procedures, system availability and application
       development.
       d    l       t
    SSAE 16 is an enhancement to the current standard for Reporting on
    Controls at a Service Organization, the SAS70. The changes made to
                             g         ,                    g
    the standard will bring your company, and the rest of the companies
      in the US, up to date with new international service organization
                     reporting standards, the ISAE 3402
                               standards           3402.

                            www.blytheco.com
SAS 70 Type II Audit Report




         www.blytheco.com
Payment Card Industry Data
       Security Standards (PCI DSS)
       S    it St d d
•   NetSuite complies with the Payment Card Industry's (PCI) Data
    Security Standards adding stronger security parameters to assist
             Standards,
    our customers in protecting credit card numbers.
•   Credit Card Numbers (and SSN’s) are encrypted at the database
    level
    The PCI DSS is a multifaceted security standard that includes requirements
      for security management, policies, procedures, network architecture,
                 y      g       ,p       ,p           ,                    ,
           software design and other critical protective measures. This
      comprehensive standard is intended to help organizations proactively
                          protect customer account data.


                              www.blytheco.com
Payment Card Industry Data
Security Standards (PCI DSS)
S    it St d d
Visa’s Global Registry of Service Providers – PCI DSS Validated Entities
    http://usa.visa.com/download/merchants/cisp list of pcidss compliant service
    http://usa.visa.com/download/merchants/cisp-list-of-pcidss-compliant-service-
    providers.pdf




                               www.blytheco.com
Next Steps
•Watch our product demo videos
   •http://www.blytheco.com/netsuite/flash_demo.asp
•More NetSuite information
    • http://www.blytheco.com/netsuite/
•Other Blytheco Slide Shows/Presentations
    • htt //
      http://www.slideshare.net/blytheco
                  lid h       t/bl th



 •Derek Kottke, Regional Sales        •Rick Cobb, NetSuite Solution
       g
 Manager                              Consultant
 •dkottke@blytheco.com                •rcobb@blytheco.com

                            www.blytheco.com
THANK YOU


  www.blytheco.com

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Blytheco NetSuite Overview Presentation

  • 1. Blytheco NetSuite Overview y Derek Kottke, Regional Sales Manager Kottke [email protected] Rick Cobb, NetSuite Solution Consultant [email protected] www.blytheco.com
  • 2. Objective and Agenda Objective: Provide an overview of the NetSuite solution Agenda Blytheco Overview NetSuite Overview N tS it O i Next Steps www.blytheco.com
  • 3. Blytheco Overview Blytheco i committed to helping businesses achieve their dreams and has been doing so for Bl th is itt d t h l i b i hi th i d dh b d i f over 30 years Established in 1980 120 employees, with offices in 9 states and staff in 16 Successfully implemented software for over 5,000 customers Top award-winning business partner Strong distribution manufacturing retail CRM and ecommerce knowledge distribution, manufacturing, retail, www.blytheco.com
  • 4. Blytheco Overview We enable our clients’ business goals by putting our expertise to work for them Broad services and proven methodologies Architectural design for your business solution Project management Implementation & integration services Custom software development Integrated systems for every part of your company Solution training: onsite and web-based Certified support team providing 12 hour coverage Ongoing process optimization support www.blytheco.com
  • 5. Why the cloud? The technical infrastructure of the Internet cloud allows: Focus on Your Business, Not Your Solution Infrastucture Free up technical concerns and costs – no need to purchase and maintain servers firewalls, hardware and software servers, firewalls Eliminate worry about security, data backups, disaster recovery, redundant Internet/power by turning to trusted providers with true focus and investment Anytime, anywhere access Storing digital data in the cloud, enabling access free from firewalls, terminal services or installation of local machine software Access on multiple devices (desktops, tablets, smart phones) Up-to-date software p Always on the most current version of software Enhancements/customizations/configurations roll forward seamlessly Easily scales as you grow Bandwidth, performance, memory, Bandwidth performance memory storage easily expands with your business -- automatically Pay only for what you need, when you need it Quickly add users, modules, facilities www.blytheco.com
  • 6. The Typical Way Systems Evolve www.blytheco.com
  • 7. One Unified System for Running Your Business Customers CEO CFO PSA ECOMMERCE SINGLE DATA CRM CRM+ SOURCE Shipping Manager ERP Sales Rep/ Manager Ecommerce Support Manager Manager Vendors Partners www.blytheco.com
  • 8. A unified system: Lead-to-Cash / Sales Process www.blytheco.com
  • 9. NetSuite Architecture & Security y • NetSuite Cloud Data Center • Dedicated Service • Compliance – • ISAE3402/SSAE16 SOC1 Type II report • PCI DSS • SC Considerations • Resources • Q&A • N t St Next Steps www.blytheco.com
  • 10. NetSuite Cloud Data Center www.blytheco.com
  • 11. NetSuite Cloud Data Center • 99.5% uptime SLC commitment • 99 98% 12 months trailing uptime 99.98% • Serve 4BN+ customer requests per month • 2.2M+ unique logins per quarter • Supports 12,000+ customers • Just 20 minutes maintenance per week • 2 automated upgrades per year • 2 data centers • 1 code base www.blytheco.com
  • 12. NetSuite Redundant Data Centers C t www.blytheco.com
  • 13. Data Center – Disaster Recovery y • NetSuite operates two geographically separated data centers: a primary in California and a secondary in Massachusetts. Massachusetts • The secondary DC provides data mirroring, disaster recovery and failover capabilities should the primary DC become non-operational. • Disaster Recovery: Data in the primary is replicated and synchronized in the secondary. In the event that the primary fails, all p y operations fail over to the secondary. www.blytheco.com
  • 14. Data Center - Availability y • Redundant Internet Connection - Both DCs have three 1 GBps pipes designed so any two connections can simultaneously fail without impacting user experience experience. • Backup Power System - Each UPS is designed to carry full load for 15 min. Generators provide backup power in less than 10 sec and can support the entire facility at maximum load. • HVAC Systems - To maintain air flow and proper heat dissipation an N+1 redundant system of HVAC units is used. Cold water tanks keep AC units functioning when transitioning to generator power. • Fire Suppression - Fire suppression methods and systems utilize state of the art state-of-the-art “sniffer” systems, augmented by heat detection and dry-pipe sprinkler systems. • Seismic Engineering - Seismic isolation equipment is used to cushion facilities against movement. Earthquake bracing is installed on all racks which are g q g anchored to the concrete below. www.blytheco.com
  • 15. Data Center is Enterprise Class p • Data Management • Redundancy • Disaster Recovery • Scalability • Application Security • Encryption • A li ti Application-only A l Access • Role-Level Access and Idle Disconnect • IP Address Restrictions • Robust Password Policies www.blytheco.com
  • 16. Data Center is Enterprise Class p • Operational Security • Continuous Monitoring • Separation of Duties • Physical Access • Guarded Premises • Data Center Performance Audits • Security Certifications www.blytheco.com
  • 17. Dedicated Service www.blytheco.com
  • 18. Data Center – Dedicated Service What you get with dedicated service: 1. Flexible upg ade date for major releases e b e upgrade o ajo e eases • Customer can pick within a date range. 2. Performance improvements for primetime imports (6am – 6pm PST) • No sleep units. On standard service the number of imports allowed is limited during primetime. • Tier service does not guarantee any other performance improvements. NetSuite does not have and does not offer a performance SLA. 3. 3 Up to 2 SuiteCloud Plus users • Each SuiteCloud Plus user can run 10 web service threads. (5 scheduled script queue) • Shared Servers, limit of 1 license per account. www.blytheco.com
  • 19. Data Center – Dedicated Service NetSuite sells a Service, not hardware. Service Customer Database Physical Notes Ti Tier A t Accounts I t Instances H d Hardware Shared 200+ 1 1 Sleep Units Tier 3 3 3 1 No Sleep Units Tier 2 1 1 1 No Sleep Units T2 + more powerful hardware Tier 1 1 1 1 Attached backup/replication host “Tier 0” Tier 0 1 1 1 Custom Solution www.blytheco.com
  • 20. Certification and Compliance www.blytheco.com
  • 21. ISAE3402/SSAE16 SOC1 Type II Audit Report • NetSuite provides a ISAE3402/SSAE16 SOC1 Type II report to its customers prepared and audited by a Big Four audit firm. • Our ISAE3402/SSAE16 SOC1 Type II audit documents that we have b been th through an i d th audit of our control environment. h in-depth dit f t l i t • Includes controls over data and network security, backup and restoration procedures, system availability and application development. d l t SSAE 16 is an enhancement to the current standard for Reporting on Controls at a Service Organization, the SAS70. The changes made to g , g the standard will bring your company, and the rest of the companies in the US, up to date with new international service organization reporting standards, the ISAE 3402 standards 3402. www.blytheco.com
  • 22. SAS 70 Type II Audit Report www.blytheco.com
  • 23. Payment Card Industry Data Security Standards (PCI DSS) S it St d d • NetSuite complies with the Payment Card Industry's (PCI) Data Security Standards adding stronger security parameters to assist Standards, our customers in protecting credit card numbers. • Credit Card Numbers (and SSN’s) are encrypted at the database level The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, y g ,p ,p , , software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data. www.blytheco.com
  • 24. Payment Card Industry Data Security Standards (PCI DSS) S it St d d Visa’s Global Registry of Service Providers – PCI DSS Validated Entities http://usa.visa.com/download/merchants/cisp list of pcidss compliant service http://usa.visa.com/download/merchants/cisp-list-of-pcidss-compliant-service- providers.pdf www.blytheco.com
  • 25. Next Steps •Watch our product demo videos •http://www.blytheco.com/netsuite/flash_demo.asp •More NetSuite information • http://www.blytheco.com/netsuite/ •Other Blytheco Slide Shows/Presentations • htt // http://www.slideshare.net/blytheco lid h t/bl th •Derek Kottke, Regional Sales •Rick Cobb, NetSuite Solution g Manager Consultant •[email protected][email protected] www.blytheco.com
  • 26. THANK YOU www.blytheco.com